Net2Phone vs. Nextiva Business Phone Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Net2Phone
Score 8.5 out of 10
N/A
Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct routing, and SIP Trunking which integrates directly into on-prem or existing IP PBX systems.
$24.99
per month per user
Nextiva Business Phone Service
Score 7.7 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
Pricing
Net2PhoneNextiva Business Phone Service
Editions & Modules
Office
$24.99
per month per user
Office Pro
$26.99
per month per user
Office Power
$29.99
per month per user
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
Offerings
Pricing Offerings
Net2PhoneNextiva Business Phone Service
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Net2PhoneNextiva Business Phone Service
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Net2PhoneNextiva Business Phone Service
Call Management
Comparison of Call Management features of Product A and Product B
Net2Phone
8.0
1 Ratings
Nextiva Business Phone Service
9.2
7 Ratings
Call recording8.01 Ratings9.76 Ratings
Answering rules00 Ratings9.47 Ratings
Call park00 Ratings9.45 Ratings
Call screening00 Ratings9.46 Ratings
Message alerts00 Ratings8.47 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Net2Phone
-
Ratings
Nextiva Business Phone Service
9.0
6 Ratings
Hosted PBX00 Ratings9.05 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.05 Ratings
User templates00 Ratings8.85 Ratings
Call reports00 Ratings8.75 Ratings
Directory of employee names00 Ratings9.46 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Net2Phone
-
Ratings
Nextiva Business Phone Service
7.8
6 Ratings
Video conferencing00 Ratings7.03 Ratings
Audio conferencing00 Ratings8.46 Ratings
Video screen sharing00 Ratings7.03 Ratings
Instant messaging00 Ratings9.03 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Net2Phone
-
Ratings
Nextiva Business Phone Service
4.7
6 Ratings
Mobile app for iOS00 Ratings6.26 Ratings
Mobile app for Android00 Ratings3.24 Ratings
User Ratings
Net2PhoneNextiva Business Phone Service
Likelihood to Recommend
8.5
(2 ratings)
9.0
(8 ratings)
Likelihood to Renew
-
(0 ratings)
6.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
8.7
(6 ratings)
User Testimonials
Net2PhoneNextiva Business Phone Service
Likelihood to Recommend
Net2Phone
As the price is so low and the quality is good, you can't really fault anything plus, they provide the best SMS service, with high sound quality; nothing compares to the price, and they also provide ongoing customer support.
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Nextiva
It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution. If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
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Pros
Net2Phone
  • Web Calling
  • Remote Access
  • Auto attendant
  • Unlimited International Calling
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Nextiva
  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
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Cons
Net2Phone
  • Sometimes I have faced trouble hearing the other person on the phone, so I had to disconnect and re-call.
  • Auto Attendant and Call Routing can be frustrating.
  • There should be an option to print text messages directly from my dashboard.
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Nextiva
  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
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Likelihood to Renew
Net2Phone
No answers on this topic
Nextiva
I no longer make this decision
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Usability
Net2Phone
No answers on this topic
Nextiva
It is good for phone calls but it needs to include Bluetooth headsets.
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Support Rating
Net2Phone
No answers on this topic
Nextiva
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
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Alternatives Considered
Net2Phone
Because of its various features like Unlimited calls / Remote access it makes it more compatible then it's counterparts. APart from that it has ot of UIs which no other application in the marlets provides. And when it comes to integration it has lot of options like salesforce/zoom/zoho etc. And there are no changes required for integration to your exisitng softwares/applications.
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Nextiva
The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users
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Return on Investment
Net2Phone
  • A great user experience and easy to use interface.
  • Despite the low monthly costs, the quality of the calls is excellent.
  • For those who do not use Microsoft phone software, this can be problematic.
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Nextiva
  • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
  • We like that the fax number alerts us via email if we have a message.
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