Net2Phone vs. Ooma Office

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Net2Phone
Score 8.5 out of 10
N/A
Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct routing, and SIP Trunking which integrates directly into on-prem or existing IP PBX systems.
$24.99
per month per user
Ooma Office
Score 9.4 out of 10
N/A
For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…
$9.95
per month
Pricing
Net2PhoneOoma Office
Editions & Modules
Office
$24.99
per month per user
Office Pro
$26.99
per month per user
Office Power
$29.99
per month per user
Local Phone Number
$9.95
per month
Toll Free Number
$9.95
per month
Toll Free Calling Plan
$15.00
per month
Base Price
$19.95
per month
User Extension
$19.95
per month
Pro
$24.95
per month
Ooma Linx
$49.99
per month
Ooma Wireless Adapter
$49.99
per month
Ooma DP1 Desk Phone
$89.99
per month
Expansion Base Station
$99.99
per month
Yealink IP Phones
$99.99
per month
Cisco IP Phones
$109.99
per month
Yealink Conference IP Phones
$399.99
per month
Conference Bridge
Free
Ring Groups
Free
Virtual Receptionist
Free
Number Porting
Free
Offerings
Pricing Offerings
Net2PhoneOoma Office
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$19.95 per user/month
Additional DetailsOoma Office offers plans starting at $19.95 per user/month with no contracts, ever.
More Pricing Information
Community Pulse
Net2PhoneOoma Office
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Net2PhoneOoma Office
Call Management
Comparison of Call Management features of Product A and Product B
Net2Phone
8.0
1 Ratings
Ooma Office
8.9
65 Ratings
Call recording8.01 Ratings8.244 Ratings
Answering rules00 Ratings9.457 Ratings
Call park00 Ratings8.340 Ratings
Call screening00 Ratings8.950 Ratings
Message alerts00 Ratings9.856 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Net2Phone
-
Ratings
Ooma Office
8.4
47 Ratings
Hosted PBX00 Ratings8.525 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.331 Ratings
Directory of employee names00 Ratings8.441 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Net2Phone
-
Ratings
Ooma Office
9.4
43 Ratings
Audio conferencing00 Ratings9.443 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Net2Phone
-
Ratings
Ooma Office
9.0
65 Ratings
Mobile app for iOS00 Ratings9.052 Ratings
Mobile app for Android00 Ratings9.039 Ratings
User Ratings
Net2PhoneOoma Office
Likelihood to Recommend
8.5
(2 ratings)
9.0
(68 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
8.1
(8 ratings)
Support Rating
-
(0 ratings)
8.2
(31 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Net2PhoneOoma Office
Likelihood to Recommend
Net2Phone
As the price is so low and the quality is good, you can't really fault anything plus, they provide the best SMS service, with high sound quality; nothing compares to the price, and they also provide ongoing customer support.
Read full review
Ooma, Inc.
We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
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Pros
Net2Phone
  • Web Calling
  • Remote Access
  • Auto attendant
  • Unlimited International Calling
Read full review
Ooma, Inc.
  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Read full review
Cons
Net2Phone
  • Sometimes I have faced trouble hearing the other person on the phone, so I had to disconnect and re-call.
  • Auto Attendant and Call Routing can be frustrating.
  • There should be an option to print text messages directly from my dashboard.
Read full review
Ooma, Inc.
  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
Read full review
Likelihood to Renew
Net2Phone
No answers on this topic
Ooma, Inc.
We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
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Usability
Net2Phone
No answers on this topic
Ooma, Inc.
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
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Support Rating
Net2Phone
No answers on this topic
Ooma, Inc.
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
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Implementation Rating
Net2Phone
No answers on this topic
Ooma, Inc.
Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
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Alternatives Considered
Net2Phone
Because of its various features like Unlimited calls / Remote access it makes it more compatible then it's counterparts. APart from that it has ot of UIs which no other application in the marlets provides. And when it comes to integration it has lot of options like salesforce/zoom/zoho etc. And there are no changes required for integration to your exisitng softwares/applications.
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Ooma, Inc.
We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
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Return on Investment
Net2Phone
  • A great user experience and easy to use interface.
  • Despite the low monthly costs, the quality of the calls is excellent.
  • For those who do not use Microsoft phone software, this can be problematic.
Read full review
Ooma, Inc.
  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
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