Net2Phone vs. Zoho CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Net2Phone
Score 8.5 out of 10
N/A
Net2Phone is a VoIP solutions provider headdquartered in Newark, whose services include Hosted PBX, unified communications for remote workforces including live calling, live chat, and also web conferencing through their Huddle app available now in beta release, Microsoft Teams direct routing, and SIP Trunking which integrates directly into on-prem or existing IP PBX systems.
$24.99
per month per user
Zoho CRM
Score 8.3 out of 10
N/A
Zoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.
$14
per month
Pricing
Net2PhoneZoho CRM
Editions & Modules
Office
$24.99
per month per user
Office Pro
$26.99
per month per user
Office Power
$29.99
per month per user
Standard
$14.00
Per User/Per Month
Professional
$23.00
Per User/Per Month
Enterprise
$40.00
Per User/Per Month
Ultimate
$52.00
Per User/Per Month
Plus
$57.00
Per User/Per Month
Offerings
Pricing Offerings
Net2PhoneZoho CRM
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$14 /user/month
Additional Details
More Pricing Information
Community Pulse
Net2PhoneZoho CRM
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Net2PhoneZoho CRM
Call Management
Comparison of Call Management features of Product A and Product B
Net2Phone
8.0
1 Ratings
Zoho CRM
-
Ratings
Call recording8.01 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Net2Phone
-
Ratings
Zoho CRM
8.1
259 Ratings
Customer data management / contact management00 Ratings8.4251 Ratings
Workflow management00 Ratings8.0238 Ratings
Territory management00 Ratings7.9175 Ratings
Opportunity management00 Ratings8.3226 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.8225 Ratings
Contract management00 Ratings8.3180 Ratings
Quote & order management00 Ratings7.9177 Ratings
Interaction tracking00 Ratings8.0223 Ratings
Channel / partner relationship management00 Ratings8.0169 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Net2Phone
-
Ratings
Zoho CRM
7.4
199 Ratings
Case management00 Ratings7.5192 Ratings
Call center management00 Ratings7.3154 Ratings
Help desk management00 Ratings7.5172 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Net2Phone
-
Ratings
Zoho CRM
8.4
237 Ratings
Lead management00 Ratings8.6232 Ratings
Email marketing00 Ratings8.3195 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Net2Phone
-
Ratings
Zoho CRM
8.2
237 Ratings
Task management00 Ratings8.4224 Ratings
Billing and invoicing management00 Ratings8.1161 Ratings
Reporting00 Ratings8.2216 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Net2Phone
-
Ratings
Zoho CRM
8.2
231 Ratings
Forecasting00 Ratings7.9195 Ratings
Pipeline visualization00 Ratings8.3210 Ratings
Customizable reports00 Ratings8.4222 Ratings
Customization
Comparison of Customization features of Product A and Product B
Net2Phone
-
Ratings
Zoho CRM
8.0
250 Ratings
Custom fields00 Ratings8.5248 Ratings
Custom objects00 Ratings8.2195 Ratings
Scripting environment00 Ratings7.6155 Ratings
API for custom integration00 Ratings7.8178 Ratings
Security
Comparison of Security features of Product A and Product B
Net2Phone
-
Ratings
Zoho CRM
8.7
238 Ratings
Single sign-on capability00 Ratings8.7208 Ratings
Role-based user permissions00 Ratings8.7233 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Net2Phone
-
Ratings
Zoho CRM
8.0
148 Ratings
Social data00 Ratings8.0147 Ratings
Social engagement00 Ratings7.9140 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Net2Phone
-
Ratings
Zoho CRM
7.6
188 Ratings
Marketing automation00 Ratings7.9185 Ratings
Compensation management00 Ratings7.4122 Ratings
Platform
Comparison of Platform features of Product A and Product B
Net2Phone
-
Ratings
Zoho CRM
7.9
208 Ratings
Mobile access00 Ratings7.9208 Ratings
User Ratings
Net2PhoneZoho CRM
Likelihood to Recommend
8.5
(2 ratings)
8.5
(282 ratings)
Likelihood to Renew
-
(0 ratings)
9.2
(33 ratings)
Usability
-
(0 ratings)
8.3
(176 ratings)
Availability
-
(0 ratings)
9.0
(3 ratings)
Performance
-
(0 ratings)
9.0
(3 ratings)
Support Rating
-
(0 ratings)
8.4
(73 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Online Training
-
(0 ratings)
9.0
(5 ratings)
Implementation Rating
-
(0 ratings)
7.9
(16 ratings)
Configurability
-
(0 ratings)
8.1
(125 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.4
(22 ratings)
Ease of integration
-
(0 ratings)
8.2
(2 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
8.5
(7 ratings)
Vendor post-sale
-
(0 ratings)
9.6
(2 ratings)
Vendor pre-sale
-
(0 ratings)
9.2
(2 ratings)
User Testimonials
Net2PhoneZoho CRM
Likelihood to Recommend
Net2Phone
As the price is so low and the quality is good, you can't really fault anything plus, they provide the best SMS service, with high sound quality; nothing compares to the price, and they also provide ongoing customer support.
Read full review
Zoho Corporation
The default configuration has been useful from day one. It is easy to learn, and that facilitated rapid adoption. With a little effort, custom fields and formulas can be added to suit particular needs. It is also easy to define custom views and filters, which are "remembered" and available the next time you log on.
Read full review
Pros
Net2Phone
  • Web Calling
  • Remote Access
  • Auto attendant
  • Unlimited International Calling
Read full review
Zoho Corporation
  • Provide a shared single source of Customer information (classic CRM)
  • Allow us to easily create automations relevant to each department's functionality
  • CRM allowed us to bring up each department separately using in-house designed views with easily created logic functionality applied to fields within each view
  • Build custom reports and dashboards starting with supplied off the shelf examples
Read full review
Cons
Net2Phone
  • Sometimes I have faced trouble hearing the other person on the phone, so I had to disconnect and re-call.
  • Auto Attendant and Call Routing can be frustrating.
  • There should be an option to print text messages directly from my dashboard.
Read full review
Zoho Corporation
  • The availability of the case module in all versions. For a small company it is useful but the investment is high.
  • Although web forms are easy to implement, it is not so easy to adapt them to web design.
  • I would like the LinkedIn social network to be included
Read full review
Likelihood to Renew
Net2Phone
No answers on this topic
Zoho Corporation
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Read full review
Usability
Net2Phone
No answers on this topic
Zoho Corporation
Compared to our previous CRM, Zoho is a breeze. I can look up customers and reports with no issue. There are times when it may be difficult to find something, but I assume that is because I am not in Zoho every day like the sales team is. It does everything we need very simply, so I would definitely recommend it to others.
Read full review
Support Rating
Net2Phone
No answers on this topic
Zoho Corporation
We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
Read full review
In-Person Training
Net2Phone
No answers on this topic
Zoho Corporation
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Read full review
Online Training
Net2Phone
No answers on this topic
Zoho Corporation
Online training is tough, but Zoho and their partners do a good job of explaining things.
Read full review
Implementation Rating
Net2Phone
No answers on this topic
Zoho Corporation
I feel like our implementation went smoothly, certainly better than I had expected. We did run into some issues (which is inevitable when you are implementing it inhouse rather than engaging an external team) but we were really happy with the quality of support we received from Zoho. Whenever we raised an issue to their support team, they either provided us the resolution on the spot or got back to us with an answer in a very acceptable time frame. We were also very happy with the amount of customization Zoho offered in setting up the CRM to the way we needed it to work. Lastly, training our users on it was a smooth experience as well. Zoho has a very detailed help section and their support team is always available.
Read full review
Alternatives Considered
Net2Phone
Because of its various features like Unlimited calls / Remote access it makes it more compatible then it's counterparts. APart from that it has ot of UIs which no other application in the marlets provides. And when it comes to integration it has lot of options like salesforce/zoom/zoho etc. And there are no changes required for integration to your exisitng softwares/applications.
Read full review
Zoho Corporation
Zoho is a much more inexpensive solution compared to Salesforce, yet it provides a lot of the same tools that the leading competitor provides. For us, it came down to the overall value of the product based on the final price to implement and use.
Read full review
Contract Terms and Pricing Model
Net2Phone
No answers on this topic
Zoho Corporation
I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
Read full review
Professional Services
Net2Phone
No answers on this topic
Zoho Corporation
In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
Read full review
Return on Investment
Net2Phone
  • A great user experience and easy to use interface.
  • Despite the low monthly costs, the quality of the calls is excellent.
  • For those who do not use Microsoft phone software, this can be problematic.
Read full review
Zoho Corporation
  • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
  • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
  • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
  • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
Read full review