What users are saying about
NetSuite ERP
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Top Rated
666 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 666 reviews and ratings
52 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 52 reviews and ratings
Feature Set Ratings
- SAP Business ByDesign ranks higher in 15 feature sets: Payroll Management, Customization, Security, Reporting & Analytics, General Ledger and Configurable Accounting, Inventory Management, Order Management, Subledger and Financial Process, Project Financial Management, Project Execution Management, Grants Management, Procurement, Logistics, Manufacturing, Supply Chain
Payroll Management

1.9
NetSuite ERP
19%
8.4
SAP Business ByDesign
84%
SAP Business ByDesign ranks higher in 4/5 features
SAP Business ByDesign ranks higher in 4/5 features
Pay calculation

1.6
16%
13 Ratings
N/A
0 Ratings
Benefit plan administration

1.6
16%
10 Ratings
4.5
45%
1 Rating
Direct deposit files

2.4
24%
9 Ratings
9.1
91%
1 Rating
Salary revision and increment management

2.3
23%
8 Ratings
10.0
100%
2 Ratings
Reimbursement management

1.8
18%
10 Ratings
10.0
100%
2 Ratings
Customization

7.6
NetSuite ERP
76%
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 2/2 features
SAP Business ByDesign ranks higher in 2/2 features
API for custom integration

6.7
67%
63 Ratings
9.2
92%
4 Ratings
Plug-ins

5.8
58%
47 Ratings
9.2
92%
5 Ratings
Security

6.6
NetSuite ERP
66%
9.3
SAP Business ByDesign
93%
SAP Business ByDesign ranks higher in 2/2 features
SAP Business ByDesign ranks higher in 2/2 features
Single sign-on capability

6.6
66%
61 Ratings
9.0
90%
4 Ratings
Role-based user permissions

6.6
66%
79 Ratings
9.6
96%
5 Ratings
Reporting & Analytics

6.2
NetSuite ERP
62%
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 3/3 features
SAP Business ByDesign ranks higher in 3/3 features
Dashboards

6.2
62%
71 Ratings
8.8
88%
5 Ratings
Standard reports

6.2
62%
70 Ratings
9.2
92%
5 Ratings
Custom reports

6.1
61%
70 Ratings
9.6
96%
5 Ratings
General Ledger and Configurable Accounting

6.3
NetSuite ERP
63%
8.7
SAP Business ByDesign
87%
SAP Business ByDesign ranks higher in 11/11 features
SAP Business ByDesign ranks higher in 11/11 features
Accounts payable

6.1
61%
65 Ratings
9.2
92%
4 Ratings
Accounts receivable

6.0
60%
64 Ratings
9.2
92%
4 Ratings
Global Financial Support

5.9
59%
26 Ratings
9.2
92%
2 Ratings
Primary and Secondary Ledgers

6.5
65%
28 Ratings
9.2
92%
2 Ratings
Intercompany Accounting

5.2
52%
30 Ratings
8.8
88%
3 Ratings
Localizations

6.5
65%
22 Ratings
8.4
84%
3 Ratings
Journals and Reconciliations

6.9
69%
41 Ratings
8.8
88%
2 Ratings
Enterprise Accounting

6.4
64%
35 Ratings
9.2
92%
3 Ratings
Configurable Accounting

6.6
66%
35 Ratings
9.2
92%
2 Ratings
Centralized Rules Framework

6.5
65%
24 Ratings
8.0
80%
1 Rating
Standardized Processes

5.7
57%
37 Ratings
8.0
80%
1 Rating
Inventory Management

5.8
NetSuite ERP
58%
9.1
SAP Business ByDesign
91%
SAP Business ByDesign ranks higher in 4/4 features
SAP Business ByDesign ranks higher in 4/4 features
Inventory tracking

6.2
62%
47 Ratings
9.2
92%
4 Ratings
Automatic reordering

5.4
54%
28 Ratings
10.0
100%
3 Ratings
Location management

6.0
60%
35 Ratings
8.0
80%
3 Ratings
Manufacturing module

5.7
57%
27 Ratings
9.0
90%
2 Ratings
Order Management

5.4
NetSuite ERP
54%
8.5
SAP Business ByDesign
85%
SAP Business ByDesign ranks higher in 7/7 features
SAP Business ByDesign ranks higher in 7/7 features
Pricing

5.3
53%
53 Ratings
9.2
92%
4 Ratings
Order entry

5.4
54%
54 Ratings
9.2
92%
4 Ratings
Credit card processing

4.5
45%
37 Ratings
4.5
45%
1 Rating
Cost of goods sold

6.1
61%
48 Ratings
9.2
92%
4 Ratings
Order Orchestration

5.6
56%
21 Ratings
9.2
92%
2 Ratings
End-to-end order visibility

5.8
58%
27 Ratings
10.0
100%
2 Ratings
Order exception Resolution

5.1
51%
21 Ratings
8.0
80%
2 Ratings
Subledger and Financial Process

5.5
NetSuite ERP
55%
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 13/14 features
SAP Business ByDesign ranks higher in 13/14 features
Automated Invoice Processing

4.8
48%
35 Ratings
9.2
92%
2 Ratings
Shared Services Payments

5.6
56%
17 Ratings
9.2
92%
2 Ratings
Billings Management

5.6
56%
30 Ratings
8.8
88%
3 Ratings
Customer Receipt Applications

5.8
58%
29 Ratings
9.2
92%
2 Ratings
Customer Collections

5.5
55%
26 Ratings
9.2
92%
2 Ratings
Revenue Recognition

5.7
57%
35 Ratings
9.2
92%
3 Ratings
Cash Management

5.9
59%
27 Ratings
9.2
92%
2 Ratings
Asset Management

5.2
52%
26 Ratings
9.2
92%
2 Ratings
Travel & Expense Management

5.0
50%
31 Ratings
10.0
100%
2 Ratings
Budgetary Control & Encumbrance Accounting

5.9
59%
27 Ratings
10.0
100%
1 Rating
Period Close

6.1
61%
35 Ratings
9.2
92%
2 Ratings
Transactions Tax

5.8
58%
28 Ratings
8.0
80%
1 Rating
Subledger Reconciliations

6.0
60%
24 Ratings
9.2
92%
2 Ratings
3rd Party Accounting Systems

3.7
37%
14 Ratings
N/A
0 Ratings
Project Financial Management

5.2
NetSuite ERP
52%
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 12/12 features
SAP Business ByDesign ranks higher in 12/12 features
Budgeting and Forecasting

5.9
59%
26 Ratings
10.0
100%
1 Rating
Project Costing

5.6
56%
23 Ratings
9.2
92%
2 Ratings
Cost Capture

5.2
52%
22 Ratings
9.2
92%
2 Ratings
Capital Project Management

5.8
58%
14 Ratings
9.2
92%
2 Ratings
Customer Invoicing

4.2
42%
25 Ratings
9.2
92%
2 Ratings
Customer Contract Compliance

4.7
47%
13 Ratings
8.0
80%
1 Rating
Project Revenue Recognition

4.3
43%
22 Ratings
9.2
92%
2 Ratings
Project Financial Performance Analysis

5.1
51%
23 Ratings
9.2
92%
2 Ratings
Project Financials Dashboard

5.5
55%
24 Ratings
9.2
92%
2 Ratings
Real-time Financial Reporting

6.4
64%
26 Ratings
9.2
92%
2 Ratings
Embedded Business Intelligence

4.3
43%
13 Ratings
9.2
92%
2 Ratings
Project Planning Collaboration

5.0
50%
14 Ratings
9.2
92%
2 Ratings
Project Execution Management

5.0
NetSuite ERP
50%
8.3
SAP Business ByDesign
83%
NetSuite ERP ranks higher in 8/15 features
NetSuite ERP ranks higher in 8/15 features
Project Planning and Scheduling

4.7
47%
14 Ratings
9.2
92%
3 Ratings
Project Manager Dashboard

5.0
50%
14 Ratings
9.2
92%
3 Ratings
Resource Manager Dashboard

5.2
52%
12 Ratings
8.0
80%
2 Ratings
Task Insight for Project Managers

4.9
49%
11 Ratings
8.0
80%
2 Ratings
Project Manager Mobile Functionality

4.6
46%
10 Ratings
8.0
80%
2 Ratings
Team Member Task Collaboration

4.6
46%
12 Ratings
8.0
80%
1 Rating
Team Member Mobile Functionality

4.6
46%
11 Ratings
N/A
0 Ratings
Project Candidate Search

4.7
47%
8 Ratings
N/A
0 Ratings
Project Candidate Comparison and Analysis

5.2
52%
8 Ratings
N/A
0 Ratings
Defineable Resource Pools

5.4
54%
8 Ratings
N/A
0 Ratings
Defineable Resource Pools

5.2
52%
8 Ratings
N/A
0 Ratings
Talent Profiles

4.8
48%
8 Ratings
N/A
0 Ratings
Real-Time Project Reporting

6.0
60%
13 Ratings
8.0
80%
1 Rating
Absence Management

4.7
47%
9 Ratings
N/A
0 Ratings
Product Lifecycle Management

4.9
49%
9 Ratings
N/A
0 Ratings
Grants Management

4.2
NetSuite ERP
42%
10.0
SAP Business ByDesign
100%
SAP Business ByDesign ranks higher in 3/4 features
SAP Business ByDesign ranks higher in 3/4 features
Award Lifecycle Management

4.5
45%
7 Ratings
10.0
100%
1 Rating
Spending Control

3.6
36%
9 Ratings
10.0
100%
1 Rating
Indirect Cost Management

4.1
41%
9 Ratings
N/A
0 Ratings
Billing

4.5
45%
12 Ratings
10.0
100%
1 Rating
Procurement

4.5
NetSuite ERP
45%
8.0
SAP Business ByDesign
80%
NetSuite ERP ranks higher in 13/19 features
NetSuite ERP ranks higher in 13/19 features
Sourcing Team Collaboration

4.0
40%
12 Ratings
N/A
0 Ratings
Sourcing Analysis

4.3
43%
12 Ratings
8.0
80%
1 Rating
Bids Analyzed and Compared

4.5
45%
8 Ratings
8.0
80%
1 Rating
Catalog Shopping E-Commerce for Employees

4.0
40%
7 Ratings
N/A
0 Ratings
Contract Authoring

3.7
37%
10 Ratings
N/A
0 Ratings
Contract Compliance Management

3.8
38%
10 Ratings
N/A
0 Ratings
Contract History

3.8
38%
10 Ratings
N/A
0 Ratings
Contract Renewal Automation

4.8
48%
8 Ratings
N/A
0 Ratings
Contract Repository

4.7
47%
8 Ratings
N/A
0 Ratings
Contract Standardization and Enforcement

4.6
46%
8 Ratings
N/A
0 Ratings
Electronic Signatures

5.2
52%
10 Ratings
N/A
0 Ratings
Invoice Automated Matching

5.1
51%
11 Ratings
8.0
80%
1 Rating
Purchasing Risk and Compliance Management

5.2
52%
10 Ratings
N/A
0 Ratings
Requisitions-to-Purchase Orders Integrated

5.2
52%
13 Ratings
8.0
80%
1 Rating
Spend Compliance Management

4.5
45%
12 Ratings
8.0
80%
1 Rating
Supplier Assessment

4.7
47%
9 Ratings
N/A
0 Ratings
Supplier Communication and Collaboration

3.8
38%
11 Ratings
N/A
0 Ratings
Supplier Management

4.7
47%
12 Ratings
8.0
80%
1 Rating
Supplier Portal

4.6
46%
8 Ratings
N/A
0 Ratings
Risk Management

4.4
NetSuite ERP
44%
SAP Business ByDesign
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 9/9 features
NetSuite ERP ranks higher in 9/9 features
Risk Repository

4.4
44%
8 Ratings
N/A
0 Ratings
Control Management

3.8
38%
11 Ratings
N/A
0 Ratings
Control Mapping

3.8
38%
9 Ratings
N/A
0 Ratings
Control Efficiency Assessments

4.6
46%
7 Ratings
N/A
0 Ratings
Automated Control Assessments

4.6
46%
7 Ratings
N/A
0 Ratings
Assessment Capture

4.7
47%
7 Ratings
N/A
0 Ratings
Issue Detection

4.5
45%
8 Ratings
N/A
0 Ratings
Automatic Notification

4.7
47%
9 Ratings
N/A
0 Ratings
Remediation and Certification

4.6
46%
8 Ratings
N/A
0 Ratings
Logistics

3.4
NetSuite ERP
34%
9.2
SAP Business ByDesign
92%
NetSuite ERP ranks higher in 11/13 features
NetSuite ERP ranks higher in 11/13 features
Transportation Planning and Optimization

3.5
35%
9 Ratings
N/A
0 Ratings
Transportation Sourcing Management

3.6
36%
9 Ratings
N/A
0 Ratings
Transportation Process Integration

3.6
36%
9 Ratings
N/A
0 Ratings
Transportation Execution Management

3.6
36%
8 Ratings
N/A
0 Ratings
Freight Payment Automation

3.5
35%
9 Ratings
N/A
0 Ratings
Trade Management

3.5
35%
8 Ratings
N/A
0 Ratings
Trade Regulatory Compliance Management

3.6
36%
6 Ratings
N/A
0 Ratings
Customs Entry Management

2.0
20%
8 Ratings
N/A
0 Ratings
Customs Document Management

2.1
21%
8 Ratings
N/A
0 Ratings
Customs Document Collaboration

2.1
21%
8 Ratings
N/A
0 Ratings
Fulfillment Management

4.5
45%
13 Ratings
N/A
0 Ratings
Inventory Visibility

4.8
48%
15 Ratings
9.2
92%
3 Ratings
Warehouse Workforce Management

3.2
32%
11 Ratings
9.2
92%
2 Ratings
Manufacturing

4.8
NetSuite ERP
48%
9.0
SAP Business ByDesign
90%
SAP Business ByDesign ranks higher in 9/9 features
SAP Business ByDesign ranks higher in 9/9 features
Production Process Design

5.0
50%
12 Ratings
9.2
92%
3 Ratings
Supply Chain Business Flows

4.8
48%
13 Ratings
9.2
92%
3 Ratings
Production Management

5.1
51%
14 Ratings
9.2
92%
3 Ratings
Contracted Manufacturing Management

4.7
47%
12 Ratings
10.0
100%
1 Rating
Configuration Management

4.8
48%
10 Ratings
8.0
80%
2 Ratings
Work Definition

5.0
50%
14 Ratings
10.0
100%
1 Rating
Work Execution

4.5
45%
12 Ratings
8.0
80%
2 Ratings
Advanced Fulfillment

4.9
49%
11 Ratings
8.0
80%
2 Ratings
Manufacturing Costs

4.7
47%
14 Ratings
9.2
92%
3 Ratings
Supply Chain

4.9
NetSuite ERP
49%
8.6
SAP Business ByDesign
86%
SAP Business ByDesign ranks higher in 4/4 features
SAP Business ByDesign ranks higher in 4/4 features
Forecasting

4.6
46%
17 Ratings
9.2
92%
3 Ratings
Inventory Planning

4.6
46%
18 Ratings
9.2
92%
3 Ratings
Multi-tier Supply Chain Planning

5.2
52%
12 Ratings
8.0
80%
2 Ratings
Performance Monitoring

5.0
50%
14 Ratings
8.0
80%
2 Ratings
Product Lifecycle Management

4.2
NetSuite ERP
42%
SAP Business ByDesign
Feature Set Not Supported
N/A
NetSuite ERP ranks higher in 7/7 features
NetSuite ERP ranks higher in 7/7 features
Ideation Management

4.5
45%
9 Ratings
N/A
0 Ratings
Requirements Management

4.3
43%
8 Ratings
N/A
0 Ratings
Proposal Management

3.4
34%
10 Ratings
N/A
0 Ratings
Innovation Portfolio Management

4.2
42%
9 Ratings
N/A
0 Ratings
Product Master Data Management

4.5
45%
9 Ratings
N/A
0 Ratings
Vendor Portal

4.2
42%
11 Ratings
N/A
0 Ratings
Project Portfolio Management

4.1
41%
8 Ratings
N/A
0 Ratings
Attribute Ratings
- SAP Business ByDesign is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating, Implementation Rating
Likelihood to Recommend

6.9
NetSuite ERP
69%
130 Ratings
9.6
SAP Business ByDesign
96%
7 Ratings
Likelihood to Renew

8.5
NetSuite ERP
85%
34 Ratings
9.0
SAP Business ByDesign
90%
3 Ratings
Usability

7.9
NetSuite ERP
79%
17 Ratings
8.0
SAP Business ByDesign
80%
1 Rating
Availability

9.4
NetSuite ERP
94%
26 Ratings
SAP Business ByDesign
N/A
0 Ratings
Performance

7.7
NetSuite ERP
77%
24 Ratings
SAP Business ByDesign
N/A
0 Ratings
Support Rating

6.7
NetSuite ERP
67%
31 Ratings
9.0
SAP Business ByDesign
90%
2 Ratings
In-Person Training

7.3
NetSuite ERP
73%
2 Ratings
SAP Business ByDesign
N/A
0 Ratings
Online Training

7.8
NetSuite ERP
78%
9 Ratings
SAP Business ByDesign
N/A
0 Ratings
Implementation Rating

6.8
NetSuite ERP
68%
27 Ratings
8.0
SAP Business ByDesign
80%
2 Ratings
Product Scalability

8.4
NetSuite ERP
84%
5 Ratings
SAP Business ByDesign
N/A
0 Ratings
Likelihood to Recommend
NetSuite ERP
NetSuite helps us a lot in managing the expenses we have in our organization. For example, if we do not have the purchase requisition / purchase order in the system, we wont be able to track our expenses. So it really helps us a lot in this scenario. Can't say anything less appropriate for NetSuite aside from being slow when entering or saving the task we have in NetSuite. All in all we love to use it for monitoring expenses.

Verified User
Employee in Marketing
Financial Services Company, 501-1000 employeesSAP Business ByDesign
Do you plan on going public at some point? If so, this may not be the best solution for you

Verified User
Manager in Finance and Accounting
Consumer Electronics Company, 51-200 employeesPros
NetSuite ERP
- Integration. From Accounting to ERP to CRM, I don't imagine there is much NetSuite can't handle. For a small to medium sized business, and ever for many large organizations, I believe it is entirely possible to put all of the corporate system 'eggs' into one basket - that is on the NetSuite platform.
- Architecture. The back-end database and inner workings of the NetSuite platform, I would describe as 'different.' Not necessarily better and definitely not worse. However, working in the data is different and maybe not as traditional as when working with a traditional relational database. Because of this, it does take a little bit of getting used to. However, once you are 'used to' it - the ease and simplicity of the back end is a beautiful thing and makes extracting and working with data, again once you cross the learning curve, something to be desired. Took me a few months to get the hang of things, but now, I couldn't imagine a more productive system.
- Performance. While not lighting fast compared to some on-premise tools, the performance of the NetSuite platform is better that adequate and is quite useable on a day-to-day basis.
- Consultants. We have had great success working with implementation specialists and consultants directly at Oracle. They are highly knowledgeable and easy to work with. I would highly recommend the native teams for implementation success.
IT Manager
Remington Global, Inc.Wholesale, 1-10 employees
SAP Business ByDesign
- I like the ease of use and the implementation methodology.
- With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
- SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Jefe de sistemas de información
Gilat PerúTelecommunications, 201-500 employees
Cons
NetSuite ERP
- NetSuite does have great customization capabilities, however, this can also make it difficult to track and maintain custom workflows and scripts as business needs change, especially with different subsidiaries having different process requirements. Essentially, the more you customize the system, the more you need to maintain documentation for reference.
- NetSuite has a fantastic reporting tool called a "Saved Search." For financial and other similar reports, you must use the NetSuite "Report" feature. This reporting feature is not as flexible as the Saved Search and I have found that certain reports cannot be customized as required using the "Report" feature.
- The Project Management module still has some work to go before it is flexible enough for companies to use NetSuite for their own customized processes. The module is fairly inflexible, and at a previous company we had around 10-15 enhancement requests alone relating to this module.
NetSuite Systems Analyst
AvalaraComputer Software, 1001-5000 employees
SAP Business ByDesign
- Time off request could be better. Right now, there is no option for sick time
- It crashes often
- Customization could be better

Verified User
Manager in Finance and Accounting
Computer Software Company, 11-50 employeesPricing Details
NetSuite ERP
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$99 per user per month
NetSuite ERP Editions & Modules
Edition
Base License | $9991 |
---|---|
Access Cost | $992 |
- per month
- per user per month
Additional Pricing Details
—SAP Business ByDesign
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—SAP Business ByDesign Editions & Modules
—
Additional Pricing Details
SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.Likelihood to Renew
NetSuite ERP
NetSuite ERP 8.5
Based on 34 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Creative Director
GPS Insight[object Object], 51-200 employees
SAP Business ByDesign
SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Director of Finance
Pacific Gas and Electric CompanyComputer Software, 51-200 employees
Usability
NetSuite ERP
NetSuite ERP 7.9
Based on 17 answers
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.

Verified User
Director in Sales
Industrial Automation Company, 51-200 employeesSAP Business ByDesign
SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Jefe de sistemas de información
Gilat PerúTelecommunications, 201-500 employees
Reliability and Availability
NetSuite ERP
NetSuite ERP 9.4
Based on 26 answers
It has been very reliable. I can only think of 1-2 times in 4.5 years that we have had issues getting in, and in each case were able to get back in within 1 hour. There has not been a major downtime

Verified User
Vice-President in Finance and Accounting
Computer Software Company, 201-500 employeesSAP Business ByDesign
No score
No answers yet
No answers on this topic
Performance
NetSuite ERP
NetSuite ERP 7.7
Based on 24 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Controller
GlobalVetLINKComputer Software, 11-50 employees
SAP Business ByDesign
No score
No answers yet
No answers on this topic
Support Rating
NetSuite ERP
NetSuite ERP 6.7
Based on 31 answers
The high technical support is closer to a 9: they are very responsive and provide great examples for you to be able to replicate and resolve any scripting issue. The general support is about an 8: they address the issues relatively quickly and provide appropriate feedback although too often quoting NetSuite Support documents instead of providing relevant examples. For product enhancement issues it's a 5: very little feedback on when or whether they will happen.
Director/NetSuite Administrator
Q Research Solutions51-200 employees
SAP Business ByDesign
SAP Business ByDesign 9.0
Based on 2 answers
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Jefe de sistemas de información
Gilat PerúTelecommunications, 201-500 employees
In-Person Training
NetSuite ERP
NetSuite ERP 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot

Verified User
Manager in Finance and Accounting
Computer Software Company, 201-500 employeesSAP Business ByDesign
No score
No answers yet
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Online Training
NetSuite ERP
NetSuite ERP 7.8
Based on 9 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.

Verified User
Professional in Information Technology
Computer Software Company, 501-1000 employeesSAP Business ByDesign
No score
No answers yet
No answers on this topic
Implementation Rating
NetSuite ERP
NetSuite ERP 6.8
Based on 27 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Corporate Controller, Director of Sales
Solar WindsInformation Technology and Services, 501-1000 employees
SAP Business ByDesign
SAP Business ByDesign 8.0
Based on 2 answers
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Jefe de sistemas de información
Gilat PerúTelecommunications, 201-500 employees
Alternatives Considered
NetSuite ERP
I have used simple accounting systems like QuickBooks, and I have used huge outdated systems like SAP. NetSuite is far superior to both of them. I wouldn't say its better than QuickBooks but maybe just for a different audience. QuickBooks is really for small companies. SAP, however, at least the implementation I used, was barely usable and effectively hid the data we needed from us because it was nearly impossible to pull from the system even with dedicated staff to help.
Investments and Treasury Manager
TASC (Total Administrative Services Corporation)Financial Services, 1001-5000 employees
SAP Business ByDesign
ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Sales Representative
GlassdoorInternet, 51-200 employees
Scalability
NetSuite ERP
NetSuite ERP 8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
CEO
Spectrio, LLCMarketing and Advertising, 51-200 employees
SAP Business ByDesign
No score
No answers yet
No answers on this topic
Return on Investment
NetSuite ERP
- Stress levels WAY down since dumping our previous Billing system and installing SuiteBilling. The ease of navigating, viewing data in sensible places, reporting and having more data in one place has made many of my users use words like "amazing" and "what a relief." Don't underestimate worker stress and enjoyment of their tool.
- Fewer vendors and products to manage and to integrate. I oversee 10+ financially-related applications and their vendors. Dealing with the nuances of the contracts, the products and the people with whom I must deal (sales, support, product management) adds a lot of time and complexity. It also reduces the challenge of my SOX-related efforts.
- Auditors and those of us supporting SOX-related efforts LOVE NetSuite, especially compared to other systems. The controls and auditing available are indispensable, whether it's to keep us accountable to ourselves or to the auditors.
Senior Netsuite Architect / Developer
Q2ebankingFinancial Services, 501-1000 employees
SAP Business ByDesign
- Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
- Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
- Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Managing Director
AcclimationInformation Technology and Services, 11-50 employees