New Relic vs. OpenText SiteScope

New Relic was super easy to implement and very easy to use and navigate. Before NR we had log files all over the place on different windows VMs, was horrible to manage. But now we have them in one central place that we can query, review and monitor.

Incentivized

SiteScope is definitely well suited in an HP server environment. It is also well suited for virtual server environments. It is also well suited for those who are happy with email and text based message alerting. It may not be appropriate in other environments where monitoring physical components is critical. Because HP SiteScope does not monitor certain physical components, it does fall short of being able to be a "one stop shop solution" in regard to monitoring. It is not well suited for those looking for logic in how alerts are sent and cascade to other people or groups.

Incentivized

• Capturing Front end Metrics specially web vitals and setting up alerts for violations really helps.
• NRQL is great tool to fetch the data you need. With queries you can pull the data and put the data by table or by chart. You can even trend graphs and create dashboards.
• Synthetic Monitoring is very helpful for proactive monitoring. You can use it for user journeys by using scripted browser monitor type or just check availability using PING type.
• ASk AI is great addition that can fetch details you need with natuaral language

Incentivized

• Alerts can be configured as per business requirement.
• It can take remedial action, when defined for a particular situation.
• Severity, priority of tickets which are created upon a trigger can be well defined.
• The teams which need to be alerted can be configured in the tool itself, in case of any event.

Incentivized

• Support for SQL like query with more functional features of analysis while viewing distributed tracing.
• support for very low level specific integration from APIs to classes to functions to piece of code
• More detailed documentation, as we faced issues while integrating for the first time.

Incentivized

• Sitescope is particularly used for infrastructure monitoring. Other kinds of monitors cannot be set using HP sitescope.
• Sitescope cannot have graphs like splunk which is why we have splunk as well which is an additional cost for the company.
• We can't have a direct regex operations on data inside HP sitescope. We need to have the logs placed as a single log and then do that.

Incentivized

The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.

Incentivized

As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Incentivized

Very straightforward and easy to use once you get past the short learning curve.

Incentivized

Never observed an outage

Incentivized

there are times where browser cache will cause issues that require you to clear your browser before continuing.

Incentivized

The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed

Incentivized

Can't really answer this. Setup was easy and no support has really been used at this point.

Incentivized

It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.

New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools required the installation and setup of a PHP dependency at the application level.

Incentivized

SiteScope unified console is a powerful tool for operators to easily detect warnings and alerts grouped by its hierarchical organization with real-time status displaying continuously the whole health map.

Incentivized

Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless

Incentivized

• We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
• We were able to identify our slowest database queries and optimize them for quicker response times.

Incentivized

• Sitescope does exactly what it was purchased for. It may take some time to set it up but once its set up it is a rock solid product.

Incentivized