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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    New Relic

    Score8.1 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Panopto

    Score7.5 out of 10
    N/APanopto is a video management platform for businesses and universities from the company of the same name in Seattle, supporting the recording, sharing, live streaming, and (after recording) sharing via LMS or internal video site, video search, and virtual classroom.

    $14.99

    per month

    Pricing
    New RelicPanopto
    Editions & Modules
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Pro
    $14.99
    per month
    Offerings
    Pricing Offerings
    New RelicPanopto
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    New RelicPanopto
    Considered Both Products
    New Relic
    No answer on this topic
    Panopto
    No answer on this topic
    Key User Insights
    Would buy again
    91%
    Would buy again
    71 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    64 Answers
    No answers on this topic
    Happy with the feature set
    97%
    Happy with the feature set
    76 Answers
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    55 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    68 Answers
    No answers on this topic
    Features
    New RelicPanopto
    Video Marketing
    Comparison of Video Marketing features of New Relic and Panopto
    Feature
    New Relic
    -
    Ratings
    Panopto
    7.0
    6 Ratings
    8% below category average
    Video personalization00 Ratings7.06 Ratings
    eCommerce00 Ratings6.01 Ratings
    Support for advertisements00 Ratings7.01 Ratings
    Video SEO00 Ratings8.02 Ratings
    Video Platform Integrations
    Comparison of Video Platform Integrations features of New Relic and Panopto
    Feature
    New Relic
    -
    Ratings
    Panopto
    9.4
    7 Ratings
    41% above category average
    Integration to LMS00 Ratings9.47 Ratings
    Video Security
    Comparison of Video Security features of New Relic and Panopto
    Feature
    New Relic
    -
    Ratings
    Panopto
    8.8
    10 Ratings
    3% above category average
    Video access controls00 Ratings9.09 Ratings
    User management00 Ratings9.010 Ratings
    Video link sharing00 Ratings10.010 Ratings
    Internal video00 Ratings8.010 Ratings
    External video00 Ratings8.09 Ratings
    Video Player
    Comparison of Video Player features of New Relic and Panopto
    Feature
    New Relic
    -
    Ratings
    Panopto
    8.5
    10 Ratings
    4% above category average
    Player customization00 Ratings7.08 Ratings
    Embedded videos00 Ratings9.08 Ratings
    Video quality / Bandwidth controls00 Ratings8.89 Ratings
    Mobile compatibility00 Ratings9.08 Ratings
    Video Analytics
    Comparison of Video Analytics features of New Relic and Panopto
    Feature
    New Relic
    -
    Ratings
    Panopto
    7.5
    10 Ratings
    5% below category average
    A/B testing00 Ratings9.04 Ratings
    Streaming quality reports00 Ratings6.04 Ratings
    Per viewer tracking00 Ratings8.010 Ratings
    Per video tracking00 Ratings8.010 Ratings
    Video analytics dashboard00 Ratings6.38 Ratings
    Video Hosting, Management & Storage
    Comparison of Video Hosting, Management & Storage features of New Relic and Panopto
    Feature
    New Relic
    -
    Ratings
    Panopto
    8.1
    9 Ratings
    6% below category average
    On-Demand video00 Ratings7.68 Ratings
    Live streaming00 Ratings7.28 Ratings
    Impact of streaming on network00 Ratings8.04 Ratings
    Video upload & format support00 Ratings9.08 Ratings
    Video library / File management00 Ratings9.29 Ratings
    Video portal00 Ratings7.88 Ratings
    Video Engagement
    Comparison of Video Engagement features of New Relic and Panopto
    Feature
    New Relic
    -
    Ratings
    Panopto
    8.8
    7 Ratings
    10% above category average
    Audience polling00 Ratings10.05 Ratings
    Audience Q&A / Live chat00 Ratings7.25 Ratings
    Video comments00 Ratings9.27 Ratings
    Best Alternatives
    New RelicPanopto
    Small Businesses
    Amazon CloudWatch
    Score7.8 out of 10
    Vidyard
    Score8.3 out of 10
    Medium-sized Companies
    LogicMonitor
    Score8.9 out of 10
    Vidyard
    Score8.3 out of 10
    Enterprises
    ManageEngine Site24x7
    Score10 out of 10
    Ensemble Video
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    New RelicPanopto
    Likelihood to Recommend
    7.3
    (148 ratings)
    8.0
    (12 ratings)
    Likelihood to Renew
    8.8
    (16 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (14 ratings)
    8.0
    (1 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (7 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    8.0
    (9 ratings)
    -
    (0 ratings)
    Configurability
    7.3
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    7.0
    (1 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    New RelicPanopto
    Likelihood to Recommend
    New Relic
    New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example
    Incentivized
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    Panopto
    Panopto is great if you have a lot of video content that you need to put in a central repository. It makes it easy to manage who sees it and how it is categorized. The captioning features are also really good too. For folks to view the video, they don't need a Panopto account. You can send them a direct link. If you want to upload videos, however, they will need a Panopto account. If you only have a few videos or care less about usage statistics, SharePoint may be a better file repository option
    Incentivized
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    Pros
    New Relic
    • It gives us insights of applications, infrastructure, clouds very well.
    • The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
    • It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.
    Incentivized
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    Panopto
    • Simple to use - It really is a click-and-go system. Log in, click on record, and you're set.
    • Flexible - It allows multiple information-rich inputs to be recorded simultaneously (for example, the screen, webcams, microphones, etc.). For some demonstrations, having multiple perspectives/views can be beneficial. The ability to add multiple webcams enhanced the value of some of my recordings.
    • Reliable - This is critical when an unforeseen opportunity arises and you want to capture it visually and with audio. I had multiple experiences where a unique person was available briefly and due to Panopto's reliability, I was able to capture content that would otherwise have been seen by only those physically present at the time.
    Incentivized
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    Cons
    New Relic
    • And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
    • Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
    • With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.
    Incentivized
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    Panopto
    • Panopto doesn't fully support Ultra courses in Blackboard - we can do quizzing, which is very helpful, but we can't do video submissions like an Original course.
    • There is no built-in certificate option for completing a video and its quiz questions, which requires us to use additional systems for tracking and awarding.
    • Analytics are mediocre. The reporting tools are challenging to use and to get clear information on a consistent basis.
    • Quizzing is limited to multiple choice or T/F -- there is no reflection point or open-ended question format.
    Incentivized
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    Likelihood to Renew
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
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    Panopto
    No answers on this topic
    Usability
    New Relic
    I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.
    Incentivized
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    Panopto
    Needs some work, but I'm sure improvements will come over time
    Incentivized
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    Reliability and Availability
    New Relic
    Never observed an outage
    Incentivized
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    Panopto
    No answers on this topic
    Performance
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
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    Panopto
    No answers on this topic
    Support Rating
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
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    Panopto
    Panopto has been quick to answer any questions, but their rollouts and updates have caused issues where we felt a little blindsided by unexpected changes. Their development cycle is slow and often their promises for future updates have been extremely slow or never come.
    Incentivized
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    Implementation Rating
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
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    Panopto
    No answers on this topic
    Alternatives Considered
    New Relic
    Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.
    Incentivized
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    Panopto
    Cost wise, unless you have a huge audience, Panopto is better. Both Zoom Meeting and Kaltura and for more expensive and a smaller program/company may not have the demand to justify them. Kaltura - is a far superior tool, the UI is much more modern and easier for a novice user to understand, and it makes sharing videos amongst faculty much easier. The LMS integration if far smoother and the recording is much easier and faster (from within the LMS). The analytics are also present in a much cleaner and digestible way. Lastly, the quizzing feature is far more robust. Zoom - Smoother at streaming and live interactions. Stronger chat feature and supports larger audiences, it can handle over 100 HD webcams at once if needed. It does basic desktop capture and supporting audio-only formats that can easily be converted to Podcast or Soundcloud. Google Loom - This one is not listed above as it's rather new but its a FREE tool for fast video/desktop/PPT recordings and it's extremely fast and easy to share. That said it's pretty basic as far as any additional features are concerned. Post-production editing is limited to basic timeline trimming.
    Incentivized
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    Scalability
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
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    Panopto
    No answers on this topic
    Return on Investment
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
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    Panopto
    • Panopto integrates with our LMS, D2L quite well. It makes the process very simple for our instructors and students to record and watch videos.
    • It does not require any plugins or software to watch videos, as they load up in a web browser.
    • The videos work on mobile and embed easily in courses or on websites.
    • We also enjoy the easy sharing of videos and simplified management in the web portal.
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    ScreenShots