TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    New Relic

    Score8.1 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Progress Chef

    Score6.5 out of 10
    N/AChef IT infrastructure automation suites were developed by Chef Software in Seattle and acquired by Progress Software in September 2020. The Chef Enterprise Automation Stack is an integrated suite of automation technologies presented as a solution for delivering change quickly, repeatedly, and securely over every application's lifecycle. The Chef Effortless Infrastructure Suit is an integrated suite of automation technologies to codify infrastructure, security, and compliance, as well as…N/A
    Pricing
    New RelicProgress Chef
    Editions & Modules
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    New RelicProgress Chef
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    New RelicProgress Chef
    Considered Both Products
    New Relic
    No answer on this topic
    Progress Software
    Chose Progress Chef
    Chef is easy to install and manage, and the learning curve is minimal, as most of the engineers are already aware of the syntax to configure services. With flexible crating recipes and cookbooks, Chef made our jobs easier, and also it integrates well with Puppet. Overall …
    Incentivized
    Key User Insights
    Would buy again
    91%
    Would buy again
    71 Answers
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    64 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    76 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    55 Answers
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    68 Answers
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    New RelicProgress Chef
    Small Businesses
    Amazon CloudWatch
    Score7.8 out of 10
    Salt
    Score6.2 out of 10
    Medium-sized Companies
    LogicMonitor
    Score8.9 out of 10
    Perforce Puppet
    Score8.5 out of 10
    Enterprises
    ManageEngine Site24x7
    Score10 out of 10
    Salt
    Score6.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    New RelicProgress Chef
    Likelihood to Recommend
    7.3
    (148 ratings)
    8.9
    (18 ratings)
    Likelihood to Renew
    8.8
    (16 ratings)
    -
    (0 ratings)
    Usability
    6.7
    (14 ratings)
    7.3
    (1 ratings)
    Availability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (2 ratings)
    9.4
    (5 ratings)
    Support Rating
    9.0
    (7 ratings)
    7.7
    (3 ratings)
    Implementation Rating
    8.0
    (9 ratings)
    -
    (0 ratings)
    Configurability
    7.3
    (3 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    6.4
    (1 ratings)
    Ease of integration
    9.0
    (1 ratings)
    9.6
    (5 ratings)
    Product Scalability
    9.1
    (2 ratings)
    -
    (0 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    New RelicProgress Chef
    Likelihood to Recommend
    New Relic
    New Relic its an excellent tool for monitoring services used on the SAAS universe, like web servers, relational and nosql dbms, reverse proxies, text databases, etc. Its also a powerful tool to monitor resource usage on said servers. However, its not well fitted to monitor custom services - if you need to generate alerts based on logs or database information, for example
    Incentivized
    Read full review
    Progress Software
    Chef is a fantastic tool for automating software deployments that aren't able to be containerized. It's more developer-oriented than its other competitors and thus allows you to do more with it. The Chef Infra Server software is rock-solid and has been extremely stable in our experience. I would definitely recommend its use if you're looking for an automation framework. And it also offers InSpec which is a very good tool for testing your infrastructure to ensure it deployed as intended.
    Incentivized
    Read full review
    Pros
    New Relic
    • It gives us insights of applications, infrastructure, clouds very well.
    • The alerting system in New Relic helps us to easily identify the root cause which reduces the MTTR.
    • It has new features related to AI which helps to troubleshoot any problem in a very short time it gives future predictions also.
    Incentivized
    Read full review
    Progress Software
    • Chef is great at deploying code to both small and large groups of servers.
    • We use chef to standup new servers as well as deploy updated code to existing servers and it does this very well.
    • Being able to make a change and have it push manually or automatically to any subset of servers has changed the landscape of how our IT teams operate.
    Incentivized
    Read full review
    Cons
    New Relic
    • And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
    • Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
    • With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.
    Incentivized
    Read full review
    Progress Software
    • Chef could do a better job with integration with other DevOps tools. Our company relies on Jenkins and Ansible, which took some development and convincing for plug-ins to be created/available.
    • It would be nice if kitchen didn't only have a vagrant/virtual-box prerequisite. Our company one day stop allowing virtual-box to run without special privileges, and that caused a lot of issues for people trying to do kitchen tests.
    • Chef could use more practice materials for the advanced certification badges. There was not a lot of guidance in what to study or examples of certain topics.
    Incentivized
    Read full review
    Likelihood to Renew
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
    Read full review
    Progress Software
    No answers on this topic
    Usability
    New Relic
    I have given this much rating as I am used New Relic in different sectors and for different use cases like its K8s monitoring, infra monitoring, full stack monitoring as compare to other tools New Relic gives data in a formatted and connected way, and also it is giving us value for money. It also launches new features day by day which helps users to track the issue very quickly. It also supports OTel integrations which is the latest trend of observability tools. thats why I had given this much rating to New Relic.
    Incentivized
    Read full review
    Progress Software
    The suite of tools is very powerful. The ability to create custom modules allows for unlimited potential for managing all aspects of a system. However, there is pretty significant learning curve with the toolset. It currently takes approx 3-4 months for new engineers to feel comfortable with our implementation
    Incentivized
    Read full review
    Reliability and Availability
    New Relic
    Never observed an outage
    Incentivized
    Read full review
    Progress Software
    No answers on this topic
    Performance
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
    Read full review
    Progress Software
    It loads quick enough for basically all our systems. Because we have this for local dev environments, speed isn't really a big issue here. Yes, depending on the system, sometimes it does take a relatively long time, but it's not an issue for me. One thing that is annoying is that if I want to make a small change to a cookbook and re-run the Chef client, I can't just make the change in the cache and run it. I have to do the whole process of updating the server.
    Incentivized
    Read full review
    Support Rating
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
    Read full review
    Progress Software
    Support for Chef is easily available for fee or through the open source community as most the issues you will face will have been addressed through the Chef developer community forums. The documentation for Chef is moderate to great and easily readable.
    Incentivized
    Read full review
    Implementation Rating
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
    Read full review
    Progress Software
    No answers on this topic
    Alternatives Considered
    New Relic
    Data Dog has solutions that look more attractive, but not at their price point. We have also tried to build a solution straight from the Cloud, where our business is built, but some things are too hard to replicate. This shows that New Relic is useful and helps our efficiency.
    Incentivized
    Read full review
    Progress Software
    We considered the three leading competitors in the field: Chef, Puppet and Ansible. Ansible is a very strong competitor and has a nice degree of flexibility in that it does not require a client install. Instead the configuration is delivered by SSH which is very simple. Puppet seems like it has fallen off the pace of the competition and lacked the strong community offered by Chef. We chose Chef because of the strong support by the company and the dynamic and deep community support.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    New Relic
    No answers on this topic
    Progress Software
    The pricing seemed inline with our products in this space. Nothing out of the ordinary in contract, term, or pricing structure
    Incentivized
    Read full review
    Scalability
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
    Read full review
    Progress Software
    No answers on this topic
    Professional Services
    New Relic
    No answers on this topic
    Progress Software
    The entire professional services team was great to work with. The curriculum was tailored to our specific use cases. The group we worked with were very responsive, listened to our feedback, was very easy to schedule and accommodate. I cannot say enough good things about our professional services experience
    Incentivized
    Read full review
    Return on Investment
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
    Read full review
    Progress Software
    • Chef is a good tool for baselining servers. It will be a good ROI when there are huge number of servers. For less number of servers maintaining a master will be an over head.
    • One good ROI will be that the Operations Team also gets into agile and DevOps methodologies. Operational teams can start writing scripts/automations to keep their infra more stable and their application stack more reliable.
    • Implementation of Chef eliminates the manual mode of doing things and everyone aligns to automation mind set. It helps in change of culture.
    Incentivized
    Read full review
    ScreenShots