What users are saying about
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Top Rated
251 Ratings
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Top Rated
195 Ratings

New Relic

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Top Rated
251 Ratings
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Score 8.4 out of 100

Turbonomic

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Top Rated
195 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • New Relic is rated higher in 2 areas: Likelihood to Recommend, Performance
  • Turbonomic, an IBM Company is rated higher in 5 areas: Likelihood to Renew, Usability, Support Rating, Implementation Rating, Product Scalability
  • New Relic and Turbonomic, an IBM Company are tied in 1 area: Availability

Likelihood to Recommend

8.5

New Relic

85%
111 Ratings
8.2

Turbonomic

82%
117 Ratings

Likelihood to Renew

7.3

New Relic

73%
10 Ratings
9.0

Turbonomic

90%
20 Ratings

Usability

5.8

New Relic

58%
5 Ratings
9.7

Turbonomic

97%
16 Ratings

Availability

10.0

New Relic

100%
2 Ratings
10.0

Turbonomic

100%
6 Ratings

Performance

8.0

New Relic

80%
2 Ratings
5.0

Turbonomic

50%
8 Ratings

Support Rating

7.7

New Relic

77%
7 Ratings
10.0

Turbonomic

100%
41 Ratings

In-Person Training

New Relic

N/A
0 Ratings
8.2

Turbonomic

82%
3 Ratings

Online Training

New Relic

N/A
0 Ratings
10.0

Turbonomic

100%
3 Ratings

Implementation Rating

7.0

New Relic

70%
9 Ratings
9.7

Turbonomic

97%
36 Ratings

Product Scalability

8.0

New Relic

80%
1 Rating
10.0

Turbonomic

100%
3 Ratings

Likelihood to Recommend

New Relic

I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
Anonymous | TrustRadius Reviewer

Turbonomic

Turbonomic IBM has been great in managing the utilization of our virtual machine with the operations manager feature. It's also incredible in the optimization of cloud storage for data retrieval by improving performance. With Turbonomic we have a better understanding of our virtual machines infrastructure. I however admit that wrapping your head around it is a complex journey but with more training you become experts.
Anonymous | TrustRadius Reviewer

Pros

New Relic

  • Monitor traffic rates and server usage on real time
  • Helps engineers to dive deep into an issue and guides them to the root cause
  • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
  • Near real time reporting
  • Links with deployment so easy to understand if an issue has occurred after a particular release
Meraz Haque | TrustRadius Reviewer

Turbonomic

  • Presentation is nice. Its easy to understand what your looking at and the data that is being presented to you.
  • Properly identify resource utilization and recommendations for action on how VMs can be improved and resources can be better utilized.
  • It was also able to tell us the same information and analysis for cloud resources. I was not expecting that.
Chris Saenz | TrustRadius Reviewer

Cons

New Relic

  • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
  • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
  • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
  • Sometimes it's tricky to determine which product to use to accomplish a task.
Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

Turbonomic

  • It would be nice if the UI included a break-down of features that are both licensed as well as un-licensed. That way, you could not only see what you have, but what you don't.
  • The right-sizing recommendations are great, but very little info is given about why the recommendation is being made. More info would not only increase understanding, but would also help drive decision-making.
Thomas Green | TrustRadius Reviewer

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0

New Relic Editions & Modules

Edition
Standard$991
ProContact sales team
EnterpriseContact sales team
Telemetry Data Platform0.253
Incident Intelligence0.504
Free (Forever)$05
  1. per month per full user (after first free full user - unlimited free basic users)
  2. none
  3. per month per extra GB data ingest (after first free 100GB per month)
  4. per month per event (after first 1000 free events per month)
  5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details

Turbonomic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Turbonomic Editions & Modules

Additional Pricing Details

Likelihood to Renew

New Relic

New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Turbonomic

Turbonomic 9.0
Based on 20 answers
We are certainly happy with Turbonomic as a whole and have invested quite a bit of time and effort into learning the ins and outs of the product. We have our reporting setup the way we want it and have gained definite value from these features. I will say though that many products nowadays are offering more native monitoring, reporting, and alerting features which may eventually steer us away from this product
Anonymous | TrustRadius Reviewer

Usability

New Relic

New Relic 5.8
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
Anonymous | TrustRadius Reviewer

Turbonomic

Turbonomic 9.7
Based on 16 answers
Excellent approach to larger VM organizational management. They have an very clean integrated dashboard that allows us to see everything in our environment and what that is doing in real-time. It works on multiple hyper-visors really well and integrates capacity planning on my local site as well as my cloud locations.
Anonymous | TrustRadius Reviewer

Reliability and Availability

New Relic

New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Turbonomic

Turbonomic 10.0
Based on 6 answers
VMTurbo has not caused any outages by not doing what we expect it to do.
Feather, Joshua | TrustRadius Reviewer

Performance

New Relic

New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Turbonomic

Turbonomic 5.0
Based on 8 answers
It allocates resources among applications by showing more on the cost breakdown by cloud service, with metrics on cloud provider information like Azure Management, Identity, Networking, Storage with costs per day, and total services costs. This then could facilitate and show the corresponding actions thereafter upon scaling.
Anonymous | TrustRadius Reviewer

Support Rating

New Relic

New Relic 7.7
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Turbonomic

Turbonomic 10.0
Based on 41 answers
When I contact support I get a quick response and they are able to solve my problem quickly. I also get a sense that they want to make sure that we are getting value from the product and walk me through whatever steps are needed to accomplish my goals.
Anonymous | TrustRadius Reviewer

In-Person Training

New Relic

No score
No answers yet
No answers on this topic

Turbonomic

Turbonomic 8.2
Based on 3 answers
Alex (from VMTurbo) has worked with the product for years and helped develop the product. He was very knowledgeable and was able to provide our support team with details knowledge on how to get our deployment configured correctly as well as help with another VMTurbo POC within another customers environment.
Giles Ogram | TrustRadius Reviewer

Online Training

New Relic

No score
No answers yet
No answers on this topic

Turbonomic

Turbonomic 10.0
Based on 3 answers
After buying VMTurbo Operations Manager, I was invited to an online user training event. I felt this training was effective and dug just deep enough to be informative yet still keep my attention. Additionally, the webinar was free.
Anonymous | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 7.0
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Turbonomic

Turbonomic 9.7
Based on 36 answers
The implementation was very simple. Just upload an OVA file and power on the VM. Once it comes up enter some networking information and you can then access the web interface. From there, just begin configuring the system for your environment by adding you license and the various virtual environments and storage through the inventory tab
Rodney Barnhardt | TrustRadius Reviewer

Alternatives Considered

New Relic

We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
Anonymous | TrustRadius Reviewer

Turbonomic

The problem we had with products like vCOPS, is that the environment should be in a healthy position when implementing them. If placed into an under-performing environment, it assumes and learns off that state being the norm, rather than making a recommendation, then measuring the changes prior to making another.
Anonymous | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Turbonomic

Turbonomic 10.0
Based on 3 answers
easy scalable, adding new clusters in, no big deal.
Tarun Verma | TrustRadius Reviewer

Return on Investment

New Relic

  • Gives us great visibility into what our services are doing at all times.
  • Alerts us quickly when there is a problem so we can address it with alacrity.
  • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
Anonymous | TrustRadius Reviewer

Turbonomic

  • No negative impacts. The positive impacts it has had, is that we reduced our compute capex requirements by 150K. Merely using Turbonomic's for evaluating how much compute we would truly need during our refresh cycle helped drive our business decision to purchase Turbonomic.
Ken Wilkey | TrustRadius Reviewer

Screenshots

New Relic

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