New Relic vs Turbonomic | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 156 reviews and ratings

Score 7.7 out of 10

Based on 170 reviews and ratings

Feature Rating Comparison

New Relic

Turbonomic

Application monitoring

Database monitoring

Threshold alerts

Predictive capabilities

Application performance management console

Collaboration tools

Out-of-the box templates to monitor applications

Application dependency mapping and thresholding

Virtualization monitoring

Server availability and performance monitoring

Server usage monitoring and capacity forecasting

IT Asset Discovery

Pros

New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.

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Head of Development Technologies

Top Floor TechnologiesInternet, 11-50 employees

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SQL and Exchange analytics. Looking into these heavy workloads helps resolve performance issues and allows administrators to properly adjust thresholds and CPU/Memory settings to maximize their Virtual platforms.
Detailed recommendations. Having the details around what adjustments are needing to be made to a virtual machine is paramount in getting business owners to agree to the change. Without it - IT is merely bogged down in the sand.

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Team Lead\Senior Systems Engineer

GEHAInsurance, 1001-5000 employees

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Cons

Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

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It would be nice if the UI included a break-down of features that are both licensed as well as un-licensed. That way, you could not only see what you have, but what you don't.
The right-sizing recommendations are great, but very little info is given about why the recommendation is being made. More info would not only increase understanding, but would also help drive decision-making.

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System Engineer

Nex-TechTelecommunications, 201-500 employees

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Likelihood to Renew

New Relic 8.0

Based on 9 answers

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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Turbonomic 9.0

Based on 17 answers

This product has been a great addition to our tools. Moving forward, I can only see us purchasing additional licenses in order to expand the features we are able to use. In my opinion, the more end-to-end monitoring we have from the users to the backend infrastructure, the better we can ensure the environment is stable and will perform to the level that the business expects

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Rodney Barnhardt

Server Administrator

Charlotte Pipe and Foundry CompanyBuilding Materials, 1001-5000 employees

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Usability

New Relic 9.0

Based on 3 answers

New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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Turbonomic 9.7

Based on 16 answers

I have found the product to be very easy to work with and manage. Upgrades are performed through the web interface. This includes downloading the new file and applying the upgrade to the appliance. Overall, the interface and the various tabs are self explanatory. This was purchased as a replacement for vCenter Operations manager and it proven to have not only more functionality, but is easier to use and manage. The other advantage is that it works with multiple hypervisors as well as storage vendors making it a definite plus over other solutions when you have a heterogeneous environment

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Rodney Barnhardt

Server Administrator

Charlotte Pipe and Foundry CompanyBuilding Materials, 1001-5000 employees

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Reliability and Availability

New Relic 10.0

Based on 1 answer

we have never had any down time issues!!!

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Turbonomic 10.0

Based on 3 answers

VMTurbo has not caused any outages by not doing what we expect it to do.

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Feather, Joshua

IT Manager

onTop Technology Corp.Information Technology and Services, 11-50 employees

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Performance

New Relic 8.0

Based on 1 answer

there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Turbonomic 9.0

Based on 3 answers

No answer on this topic is available.

Support Rating

New Relic 8.0

Based on 3 answers

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Turbonomic 9.3

Based on 20 answers

Just this week we had an issue where security permissions we had done wrong were causing problems in VMTurbo Operations Manager. Despite this being our fault the service request was handled very quickly. In addition we are routinely contacted proactively to see if there is anything we need or they could do for us.

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Sr. Engineer

Varian Medical SystemsMedical Devices, 5001-10,000 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Turbonomic 8.2

Based on 3 answers

Alex (from VMTurbo) has worked with the product for years and helped develop the product. He was very knowledgeable and was able to provide our support team with details knowledge on how to get our deployment configured correctly as well as help with another VMTurbo POC within another customers environment.

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Technical Architect

CGIInformation Technology and Services, 10,001+ employees

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Implementation Rating

New Relic 8.5

Based on 4 answers

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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Systems Engineer

Penton MediaInformation Services, 1001-5000 employees

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Turbonomic 9.7

Based on 18 answers

There is value to be had in just doing a "click install" and then just evaluating and following recommendations. However, that is nowhere near the benefit you will get from the very powerful custom reporting if someone is willing to take the time to master this platform that can be somewhat demanding at that level.

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Sr. Engineer

Varian Medical SystemsMedical Devices, 5001-10,000 employees

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Alternatives Considered

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.

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Software Development Director

Fresh ConsultingInternet, 51-200 employees

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We have used vCenter and vFoglight for management and also evaluated Solar Winds and Cloud Physics. Each of those systems had some pros and cons, but overall we found that VMTurbo had the things that we wanted and also things that we didn't even know were possible. We had been using the Foglight tool mostly, and in general, I could configure it to do many of the things that VMTurbo does, but it took quite a bit of time to do it. We don't want to have a person whose only job is to manage the software to manage our virtualization environment and who is the only one who even understands how the thing works. We just found that VMTurbo had the right combination of integration with VMware and visibility into the environment.

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Anthony Darling

Storage and Virtualization Administrator

O.C. TannerHuman Resources, 1001-5000 employees

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Scalability

New Relic 8.0

Based on 1 answer

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Turbonomic 10.0

Based on 3 answers

So far it has met or exceeded our expectations.

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Feather, Joshua

IT Manager

onTop Technology Corp.Information Technology and Services, 11-50 employees

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Return on Investment

New Relic helps us detect defects before our customers do.
New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
New Relic helps us notify the appropriate people rapidly when there are problems.

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Verified User

Engineer in Engineering

Research Company, 11-50 employees

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Reduced the need to expand our physical server footprint for the past 2 years.
Reduced our VMware support renewal due to a reduction in license use - spare hosts have been removed from the cluster.
VMs that suppliers had over spec'd are now correctly sized reducing host resource use and in some cases improving performance.

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Jonathan Murden

IT Operations Manager - Infrastructure

Portsmouth Hospitals NHS TrustHospital & Health Care, 5001-10,000 employees

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Screenshots

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Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Rating Summary

New Relic

Turbonomic

New Relic

Turbonomic

New Relic

Turbonomic

New Relic

Turbonomic

New Relic

Turbonomic

New Relic

Turbonomic

New Relic

Turbonomic

New Relic

Turbonomic

New Relic

Turbonomic

New Relic

Turbonomic

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