What users are saying about
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Top Rated
156 Ratings
170 Ratings

New Relic

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Top Rated
156 Ratings
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Score 8.1 out of 100
170 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

New Relic

I appreciate that New Relic is easily integrated into applications for APM and infrastructure for monitoring.Our applications are Ruby on Rails apps and getting them reporting into New Relic is easy to implement. In most cases, it just requires adding the "newrelic" gem and updating the "newrelic.yml" configuration file. Just this simple addition to a project gives us an entrypoint to analyzing performance.We use the New Relic Infrastructure agent by default on all of our cloud based servers. We have this set up with Chef so we don't even think about it; we just spin servers up and go. Minutes later they're reporting into New Relic. We use Terraform to automatically create monitors so we can keep track of the essentials like core processes, disk, CPU, and memory.
Michael Jenkins | TrustRadius Reviewer

Turbonomic

Large deployments (on-site and cloud) where resource utilization is hard to account for. VM Turbo can analyze what is happening in your datacenter and recommend or actually implement its suggestions for performance and resource management. It also claims to know about network and disk resources and how to put VMs in the proper resources to gain performance in network and disk. We didn't really try this, but is nice to know it has some ability to be aware of network and disk.If you have your datacenter resources under strict control, VMTurbo may not help all that much. Likewise, if your datacenter is fairly flat with no tiers of storage, compute, or network performance, or if there is simply more demand than can be met, than there is not much that VMTurbo can do. It can't create IO and CPU cycles out of thin air.
Chris Saenz | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

New Relic
7.7
Turbonomic
Application monitoring
New Relic
9.2
Turbonomic
Database monitoring
New Relic
8.1
Turbonomic
Threshold alerts
New Relic
8.6
Turbonomic
Predictive capabilities
New Relic
6.4
Turbonomic
Application performance management console
New Relic
8.1
Turbonomic
Collaboration tools
New Relic
6.5
Turbonomic
Out-of-the box templates to monitor applications
New Relic
7.5
Turbonomic
Application dependency mapping and thresholding
New Relic
7.4
Turbonomic
Virtualization monitoring
New Relic
7.7
Turbonomic
Server availability and performance monitoring
New Relic
8.5
Turbonomic
Server usage monitoring and capacity forecasting
New Relic
7.9
Turbonomic
IT Asset Discovery
New Relic
6.3
Turbonomic

Pros

New Relic

  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Ben McClure | TrustRadius Reviewer

Turbonomic

  • SQL and Exchange analytics. Looking into these heavy workloads helps resolve performance issues and allows administrators to properly adjust thresholds and CPU/Memory settings to maximize their Virtual platforms.
  • Detailed recommendations. Having the details around what adjustments are needing to be made to a virtual machine is paramount in getting business owners to agree to the change. Without it - IT is merely bogged down in the sand.
Ken Wilkey | TrustRadius Reviewer

Cons

New Relic

  • Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
  • Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
  • NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
  • No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Anonymous | TrustRadius Reviewer

Turbonomic

  • It would be nice if the UI included a break-down of features that are both licensed as well as un-licensed. That way, you could not only see what you have, but what you don't.
  • The right-sizing recommendations are great, but very little info is given about why the recommendation is being made. More info would not only increase understanding, but would also help drive decision-making.
Thomas Green | TrustRadius Reviewer

Likelihood to Renew

New Relic

New Relic 8.0
Based on 9 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Anonymous | TrustRadius Reviewer

Turbonomic

Turbonomic 9.0
Based on 17 answers
This product has been a great addition to our tools. Moving forward, I can only see us purchasing additional licenses in order to expand the features we are able to use. In my opinion, the more end-to-end monitoring we have from the users to the backend infrastructure, the better we can ensure the environment is stable and will perform to the level that the business expects
Rodney Barnhardt | TrustRadius Reviewer

Usability

New Relic

New Relic 9.0
Based on 3 answers
New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.
Anonymous | TrustRadius Reviewer

Turbonomic

Turbonomic 9.7
Based on 16 answers
I have found the product to be very easy to work with and manage. Upgrades are performed through the web interface. This includes downloading the new file and applying the upgrade to the appliance. Overall, the interface and the various tabs are self explanatory. This was purchased as a replacement for vCenter Operations manager and it proven to have not only more functionality, but is easier to use and manage. The other advantage is that it works with multiple hypervisors as well as storage vendors making it a definite plus over other solutions when you have a heterogeneous environment
Rodney Barnhardt | TrustRadius Reviewer

Reliability and Availability

New Relic

New Relic 10.0
Based on 1 answer
we have never had any down time issues!!!
Jayson E. Conry | TrustRadius Reviewer

Turbonomic

Turbonomic 10.0
Based on 3 answers
VMTurbo has not caused any outages by not doing what we expect it to do.
Feather, Joshua | TrustRadius Reviewer

Performance

New Relic

New Relic 8.0
Based on 1 answer
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Jayson E. Conry | TrustRadius Reviewer

Turbonomic

Turbonomic 9.0
Based on 3 answers
No answer on this topic is available.

Support Rating

New Relic

New Relic 8.0
Based on 3 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Jayson E. Conry | TrustRadius Reviewer

Turbonomic

Turbonomic 9.3
Based on 20 answers
Just this week we had an issue where security permissions we had done wrong were causing problems in VMTurbo Operations Manager. Despite this being our fault the service request was handled very quickly. In addition we are routinely contacted proactively to see if there is anything we need or they could do for us.
Kevin Stay | TrustRadius Reviewer

In-Person Training

New Relic

No score
No answers yet
No answers on this topic

Turbonomic

Turbonomic 8.2
Based on 3 answers
Alex (from VMTurbo) has worked with the product for years and helped develop the product. He was very knowledgeable and was able to provide our support team with details knowledge on how to get our deployment configured correctly as well as help with another VMTurbo POC within another customers environment.
Giles Ogram | TrustRadius Reviewer

Implementation Rating

New Relic

New Relic 8.5
Based on 4 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer

Turbonomic

Turbonomic 9.7
Based on 18 answers
There is value to be had in just doing a "click install" and then just evaluating and following recommendations. However, that is nowhere near the benefit you will get from the very powerful custom reporting if someone is willing to take the time to master this platform that can be somewhat demanding at that level.
Kevin Stay | TrustRadius Reviewer

Alternatives Considered

New Relic

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.
Sean Patterson | TrustRadius Reviewer

Turbonomic

We have used vCenter and vFoglight for management and also evaluated Solar Winds and Cloud Physics. Each of those systems had some pros and cons, but overall we found that VMTurbo had the things that we wanted and also things that we didn't even know were possible. We had been using the Foglight tool mostly, and in general, I could configure it to do many of the things that VMTurbo does, but it took quite a bit of time to do it. We don't want to have a person whose only job is to manage the software to manage our virtualization environment and who is the only one who even understands how the thing works. We just found that VMTurbo had the right combination of integration with VMware and visibility into the environment.
Anthony Darling | TrustRadius Reviewer

Scalability

New Relic

New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Jayson E. Conry | TrustRadius Reviewer

Turbonomic

Turbonomic 10.0
Based on 3 answers
So far it has met or exceeded our expectations.
Feather, Joshua | TrustRadius Reviewer

Return on Investment

New Relic

  • New Relic helps us detect defects before our customers do.
  • New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
  • New Relic helps us notify the appropriate people rapidly when there are problems.
Anonymous | TrustRadius Reviewer

Turbonomic

  • Reduced the need to expand our physical server footprint for the past 2 years.
  • Reduced our VMware support renewal due to a reduction in license use - spare hosts have been removed from the cluster.
  • VMs that suppliers had over spec'd are now correctly sized reducing host resource use and in some cases improving performance.
Jonathan Murden | TrustRadius Reviewer

Screenshots

Pricing Details

New Relic

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Turbonomic

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

New Relic
8.5
Turbonomic
7.3

Likelihood to Renew

New Relic
8.0
Turbonomic
9.0

Usability

New Relic
9.0
Turbonomic
9.7

Reliability and Availability

New Relic
10.0
Turbonomic
10.0

Performance

New Relic
8.0
Turbonomic
9.0

Support Rating

New Relic
8.0
Turbonomic
9.3

In-Person Training

New Relic
Turbonomic
8.2

Online Training

New Relic
Turbonomic
10.0

Implementation Rating

New Relic
8.5
Turbonomic
9.7

Scalability

New Relic
8.0
Turbonomic
10.0

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