New Relic vs Uptrends | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 156 reviews and ratings

Score 8 out of 10

Based on 1 reviews and ratings

Feature Rating Comparison

New Relic

Uptrends

Application monitoring

Database monitoring

Threshold alerts

Predictive capabilities

Application performance management console

Collaboration tools

Out-of-the box templates to monitor applications

Application dependency mapping and thresholding

Virtualization monitoring

Server availability and performance monitoring

Server usage monitoring and capacity forecasting

IT Asset Discovery

New Relic

Uptrends

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

New Relic

Uptrends

Performance data reports

Customizable reporting

Data visualization

Pros

New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.

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Head of Development Technologies

Top Floor TechnologiesInternet, 11-50 employees

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Detailed alerts in case a check fails with error codes.
Worldwide checkpoint

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Head Of IT Monitoring

adjarabet.comGambling & Casinos, 1001-5000 employees

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Cons

Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

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Custom alert text option on mail
The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.

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Head Of IT Monitoring

adjarabet.comGambling & Casinos, 1001-5000 employees

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Likelihood to Renew

New Relic 8.0

Based on 9 answers

I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

New Relic 9.0

Based on 3 answers

New Relic interface can be tricky to setup sometimes, especially on dashboards, but the overall usability is great. We also find particularly interesting the chart creation tools. There are no major issues that prevented us using any of their services.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 51-200 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

New Relic 10.0

Based on 1 answer

we have never had any down time issues!!!

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Performance

New Relic 8.0

Based on 1 answer

there are times where browser cache will cause issues that require you to clear your browser before continuing.

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

New Relic 8.0

Based on 3 answers

There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

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Uptrends 7.0

Based on 1 answer

Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.

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Head Of IT Monitoring

adjarabet.comGambling & Casinos, 1001-5000 employees

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Implementation Rating

New Relic 8.5

Based on 4 answers

The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.

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Systems Engineer

Penton MediaInformation Services, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We had originally looked into CloudWatch to monitor our resources since we have our stack built in AWS, but found that it would take additional work to setup the dashboards, alerts, and details that we wanted to see in our reports. It was worth the additional investment for us to get the data we needed with less work.

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Software Development Director

Fresh ConsultingInternet, 51-200 employees

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The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.

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Head Of IT Monitoring

adjarabet.comGambling & Casinos, 1001-5000 employees

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Scalability

New Relic 8.0

Based on 1 answer

It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/

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Jayson E. Conry

Lead Monitoring Engineer

Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

New Relic helps us detect defects before our customers do.
New Relic helps us prioritize performance improvements. Engineers don't need to spend time measuring the latency of transactions themselves.
New Relic helps us notify the appropriate people rapidly when there are problems.

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Verified User

Engineer in Engineering

Research Company, 11-50 employees

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1st getting info about issues
Automated escalation helps to save time and avoid human kind mistakes.

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Head Of IT Monitoring

adjarabet.comGambling & Casinos, 1001-5000 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

New Relic

Uptrends

New Relic

Uptrends

New Relic

Uptrends

New Relic

Uptrends

New Relic

Uptrends

New Relic

Uptrends

New Relic

Uptrends

New Relic

Uptrends

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