New Relic
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Top Rated
251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 251 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
Monitoring Tasks

New Relic
Feature Set Not Supported
N/A

7.4
Uptrends
74%
Uptrends ranks higher in 5/5 features
Uptrends ranks higher in 5/5 features
Remote monitoring

N/A
0 Ratings

8.1
81%
2 Ratings
Network device monitoring

N/A
0 Ratings

8.9
89%
2 Ratings
Multiple Server Monitoring

N/A
0 Ratings

7.0
70%
1 Rating
Multi-device monitoring

N/A
0 Ratings

6.0
60%
1 Rating
Automated alerts and notifications

N/A
0 Ratings

7.2
72%
2 Ratings
Management Tasks

New Relic
Feature Set Not Supported
N/A

7.5
Uptrends
75%
Uptrends ranks higher in 4/4 features
Uptrends ranks higher in 4/4 features
Patch Management

N/A
0 Ratings

7.0
70%
1 Rating
Service configuration management

N/A
0 Ratings

8.0
80%
1 Rating
Software and hardware inventory

N/A
0 Ratings

7.0
70%
1 Rating
Policy-based automation

N/A
0 Ratings

8.0
80%
1 Rating
Reporting

New Relic
Feature Set Not Supported
N/A

7.7
Uptrends
77%
Uptrends ranks higher in 4/4 features
Uptrends ranks higher in 4/4 features
Performance data reports

N/A
0 Ratings

7.9
79%
2 Ratings
Customizable reporting

N/A
0 Ratings

6.9
69%
2 Ratings
Data visualization

N/A
0 Ratings

8.8
88%
2 Ratings
Risk analysis

N/A
0 Ratings

7.0
70%
1 Rating
Security

New Relic
Feature Set Not Supported
N/A

7.3
Uptrends
73%
Uptrends ranks higher in 3/3 features
Uptrends ranks higher in 3/3 features
Data backup and recovery

N/A
0 Ratings

8.0
80%
1 Rating
Antivirus and malware management

N/A
0 Ratings

6.0
60%
1 Rating
Administrator access control

N/A
0 Ratings

8.0
80%
1 Rating
Attribute Ratings
- New Relic is rated higher in 1 area: Support Rating
- Uptrends is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.5
New Relic
85%
111 Ratings

8.9
Uptrends
89%
2 Ratings
Likelihood to Renew

7.3
New Relic
73%
10 Ratings

Uptrends
N/A
0 Ratings
Usability

5.8
New Relic
58%
5 Ratings

Uptrends
N/A
0 Ratings
Availability

10.0
New Relic
100%
2 Ratings

Uptrends
N/A
0 Ratings
Performance

8.0
New Relic
80%
2 Ratings

Uptrends
N/A
0 Ratings
Support Rating

7.7
New Relic
77%
7 Ratings

7.0
Uptrends
70%
2 Ratings
Implementation Rating

7.0
New Relic
70%
9 Ratings

Uptrends
N/A
0 Ratings
Product Scalability

8.0
New Relic
80%
1 Rating

Uptrends
N/A
0 Ratings
Likelihood to Recommend
New Relic
I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 11-50 employeesUptrends
Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.
Head Of IT Monitoring
adjarabet.comGambling & Casinos, 1001-5000 employees
Pros
New Relic
- Monitor traffic rates and server usage on real time
- Helps engineers to dive deep into an issue and guides them to the root cause
- Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
- Near real time reporting
- Links with deployment so easy to understand if an issue has occurred after a particular release
Technical Lead
Hanes Brands AustralasiaRetail, 10,001+ employees
Uptrends
- Monitors downtime.
- Waterfall of resources when loading pages.
Senior Email Marketing Manager
LeadPoint, Inc.Marketing & Advertising, 11-50 employees
Cons
New Relic
- It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
- On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
- I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
- Sometimes it's tricky to determine which product to use to accomplish a task.
Software Developer II
Staples Promotional ProductsRetail, 501-1000 employees
Uptrends
- Custom alert text option on mail
- The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.
Head Of IT Monitoring
adjarabet.comGambling & Casinos, 1001-5000 employees
Pricing Details
New Relic
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
New Relic Editions & Modules
Edition
Standard | $991 |
---|---|
Pro | Contact sales team |
Enterprise | Contact sales team |
Telemetry Data Platform | 0.253 |
Incident Intelligence | 0.504 |
Free (Forever) | $05 |
- per month per full user (after first free full user - unlimited free basic users)
- none
- per month per extra GB data ingest (after first free 100GB per month)
- per month per event (after first 1000 free events per month)
- No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Additional Pricing Details
—Uptrends
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Uptrends Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
New Relic
New Relic 7.3
Based on 10 answers
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employeesUptrends
No score
No answers yet
No answers on this topic
Usability
New Relic
New Relic 5.8
Based on 5 answers
As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.

Verified User
Professional in Engineering
E-Learning Company, 501-1000 employeesUptrends
No score
No answers yet
No answers on this topic
Reliability and Availability
New Relic
New Relic 10.0
Based on 2 answers
we have never had any down time issues!!!
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Uptrends
No score
No answers yet
No answers on this topic
Performance
New Relic
New Relic 8.0
Based on 2 answers
there are times where browser cache will cause issues that require you to clear your browser before continuing.
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Uptrends
No score
No answers yet
No answers on this topic
Support Rating
New Relic
New Relic 7.7
Based on 7 answers
There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Uptrends
Uptrends 7.0
Based on 2 answers
Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.
Head Of IT Monitoring
adjarabet.comGambling & Casinos, 1001-5000 employees
Implementation Rating
New Relic
New Relic 7.0
Based on 9 answers
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Systems Engineer
Penton MediaInformation Services, 1001-5000 employees
Uptrends
No score
No answers yet
No answers on this topic
Alternatives Considered
New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 10,001+ employeesUptrends
The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.
Head Of IT Monitoring
adjarabet.comGambling & Casinos, 1001-5000 employees
Scalability
New Relic
New Relic 8.0
Based on 1 answer
It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
Lead Monitoring Engineer
Cambia Health SolutionsHealth, Wellness and Fitness, 5001-10,000 employees
Uptrends
No score
No answers yet
No answers on this topic
Return on Investment
New Relic
- Gives us great visibility into what our services are doing at all times.
- Alerts us quickly when there is a problem so we can address it with alacrity.
- Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.

Verified User
Engineer in Engineering
Computer Software Company, 1001-5000 employeesUptrends
- Ability to monitor uptime.
- Cost savings over competitors.
Senior Email Marketing Manager
LeadPoint, Inc.Marketing & Advertising, 11-50 employees