What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
251 Ratings
3 Ratings

New Relic

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
251 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Monitoring Tasks

    New Relic

    Feature Set Not Supported
    N/A
    7.4

    Uptrends

    74%
    Uptrends ranks higher in 5/5 features

    Remote monitoring

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Network device monitoring

    N/A
    0 Ratings
    8.9
    89%
    2 Ratings

    Multiple Server Monitoring

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Multi-device monitoring

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Automated alerts and notifications

    N/A
    0 Ratings
    7.2
    72%
    2 Ratings

    Management Tasks

    New Relic

    Feature Set Not Supported
    N/A
    7.5

    Uptrends

    75%
    Uptrends ranks higher in 4/4 features

    Patch Management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Service configuration management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Software and hardware inventory

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Policy-based automation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Reporting

    New Relic

    Feature Set Not Supported
    N/A
    7.7

    Uptrends

    77%
    Uptrends ranks higher in 4/4 features

    Performance data reports

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Customizable reporting

    N/A
    0 Ratings
    6.9
    69%
    2 Ratings

    Data visualization

    N/A
    0 Ratings
    8.8
    88%
    2 Ratings

    Risk analysis

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Security

    New Relic

    Feature Set Not Supported
    N/A
    7.3

    Uptrends

    73%
    Uptrends ranks higher in 3/3 features

    Data backup and recovery

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Antivirus and malware management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Administrator access control

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • New Relic is rated higher in 1 area: Support Rating
    • Uptrends is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.5

    New Relic

    85%
    111 Ratings
    8.9

    Uptrends

    89%
    2 Ratings

    Likelihood to Renew

    7.3

    New Relic

    73%
    10 Ratings

    Uptrends

    N/A
    0 Ratings

    Usability

    5.8

    New Relic

    58%
    5 Ratings

    Uptrends

    N/A
    0 Ratings

    Availability

    10.0

    New Relic

    100%
    2 Ratings

    Uptrends

    N/A
    0 Ratings

    Performance

    8.0

    New Relic

    80%
    2 Ratings

    Uptrends

    N/A
    0 Ratings

    Support Rating

    7.7

    New Relic

    77%
    7 Ratings
    7.0

    Uptrends

    70%
    2 Ratings

    Implementation Rating

    7.0

    New Relic

    70%
    9 Ratings

    Uptrends

    N/A
    0 Ratings

    Product Scalability

    8.0

    New Relic

    80%
    1 Rating

    Uptrends

    N/A
    0 Ratings

    Likelihood to Recommend

    New Relic

    I think New Relic's APM is a great feature if you are running Ruby on Rails because ActiveRecord can abstract away the actual performance of your endpoint logic. It very easily allows you to identify endpoints that are taking too long, endpoints that have good throughput, and how the overall functionality is affecting the end-user experience. It also has many other monitoring features that can be great for companies that manage their own infrastructure.
    Anonymous | TrustRadius Reviewer

    Uptrends

    Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.
    Lasha Jojua | TrustRadius Reviewer

    Pros

    New Relic

    • Monitor traffic rates and server usage on real time
    • Helps engineers to dive deep into an issue and guides them to the root cause
    • Provides high-level system health status of different components (ie. Server capacity, RPM, page load time, error rate..)
    • Near real time reporting
    • Links with deployment so easy to understand if an issue has occurred after a particular release
    Meraz Haque | TrustRadius Reviewer

    Uptrends

    • Monitors downtime.
    • Waterfall of resources when loading pages.
    Bryan Henry | TrustRadius Reviewer

    Cons

    New Relic

    • It would be helpful if use cases for particularly a Windows installation, were provided to help determine which set of configuration files would be the one a group would want to control. I.e. potentially with a department trying to do DevOps, it's difficult to determine which team needs to have responsibility for what at times. The reason I mention this, is New Relic seems to in many ways be a tool that's useful for DevOps-related processes and staff.
    • On the main New Relic One site, sometimes a refresh option is available for new features. It would be helpful to see what the new features are in advance before trying this out. Particularly if doing a demo or a working season with another team.
    • I'm not aware of a page or specific site which describes/summarizes all of the different NR Products and their features.
    • Sometimes it's tricky to determine which product to use to accomplish a task.
    Jim Locke, ITIL v3F, ITIL RCV | TrustRadius Reviewer

    Uptrends

    • Custom alert text option on mail
    • The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.
    Lasha Jojua | TrustRadius Reviewer

    Pricing Details

    New Relic

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    New Relic Editions & Modules

    Edition
    Standard$991
    ProContact sales team
    EnterpriseContact sales team
    Telemetry Data Platform0.253
    Incident Intelligence0.504
    Free (Forever)$05
    1. per month per full user (after first free full user - unlimited free basic users)
    2. none
    3. per month per extra GB data ingest (after first free 100GB per month)
    4. per month per event (after first 1000 free events per month)
    5. No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Additional Pricing Details

    Uptrends

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Uptrends Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    New Relic

    New Relic 7.3
    Based on 10 answers
    I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
    Anonymous | TrustRadius Reviewer

    Uptrends

    No score
    No answers yet
    No answers on this topic

    Usability

    New Relic

    New Relic 5.8
    Based on 5 answers
    As an engineer, New Relic has been very quick and easy for me to pick up/install/use. It has been less easy for some of the less technical-minded folks in our organization and their UI still is inconsistent multiple years after refactoring their platform to be New Relic One.
    Anonymous | TrustRadius Reviewer

    Uptrends

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    New Relic

    New Relic 10.0
    Based on 2 answers
    we have never had any down time issues!!!
    Jayson E. Conry | TrustRadius Reviewer

    Uptrends

    No score
    No answers yet
    No answers on this topic

    Performance

    New Relic

    New Relic 8.0
    Based on 2 answers
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Jayson E. Conry | TrustRadius Reviewer

    Uptrends

    No score
    No answers yet
    No answers on this topic

    Support Rating

    New Relic

    New Relic 7.7
    Based on 7 answers
    There are times I feel that the initial support is lacking. And in some cases the automated responses of not hearing anything are annoying if the reason why there has been no movement is because we are still waiting to hear back from NR support. So, i think they should loose the automation as it can seem disingenuous
    Jayson E. Conry | TrustRadius Reviewer

    Uptrends

    Uptrends 7.0
    Based on 2 answers
    Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.
    Lasha Jojua | TrustRadius Reviewer

    Implementation Rating

    New Relic

    New Relic 7.0
    Based on 9 answers
    The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
    Travis Crowder | TrustRadius Reviewer

    Uptrends

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    New Relic

    We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.
    Anonymous | TrustRadius Reviewer

    Uptrends

    The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.
    Lasha Jojua | TrustRadius Reviewer

    Scalability

    New Relic

    New Relic 8.0
    Based on 1 answer
    It's easy to scale. However, it isn't as easy to keep track of costs and who own's what/
    Jayson E. Conry | TrustRadius Reviewer

    Uptrends

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    New Relic

    • Gives us great visibility into what our services are doing at all times.
    • Alerts us quickly when there is a problem so we can address it with alacrity.
    • Gives us extremely customizable options in regards to how we want to track, store, and materialize our data.
    Anonymous | TrustRadius Reviewer

    Uptrends

    • Ability to monitor uptime.
    • Cost savings over competitors.
    Bryan Henry | TrustRadius Reviewer

    Add comparison