Nextcloud vs. Zoom Phone

While searching for tools to satisfy a quickly scaling online startup, we found Nextcloud is well suited for today's remote collaborative team. Nextcloud has just the right toolset for a collaborative workspace including video, chat, many file formats accepted, and intuitive user interface. Comparatively other popular tools like Trello were distracting with more features than functionality. Working with Nextcloud is much like having a workspace with all your content and tools available anywhere on any device, without the ads, distractions, and irrelevant functionality. We will continue to utilize Nextcloud as a remote workspace for evolving and scaling teams.

Incentivized

I think it works well for offices that have multiple locations. Being able to give each person and office their own extension makes it easier for colleagues to connect with each other, plus it's a costs savings for each of the offices

Incentivized

• File sharing (internal, public or federated).
• One software, many activities (files, address book, calendar, chat, edit, email) ...
• Groupware, sharing between users or groups is really easy and finely controlled.
• Integrations and many apps.

• Transcribes voicemails. Great for those verbose folks that leave long voicemails.
• Loud and clear volume quality! Great in a busy office with lots of people talking.
• Easy to keep track of who has called me. Has Caller ID which is helpful.

Incentivized

• Slow in comparison to other solutions
• May be complex for the start since there are lots of apps and features
• May be not focusing on core topics

Incentivized

• We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
• It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.

Incentivized

Almost perfect. Transformed from just being on my mobile phone. The phone has moved from a ituility to a value driving service in the business. Nobody yet has an AI to help manage the system. Come on Zoom, seems an obvious AI use case.

It's easy to use and easy to maintain. It also provides many useful programs and plugins to make work even more productive; just check what's available and how you could use them to your advantage. Also, check the Nextcloud Files app on your phone, which makes everything available at the touch of your fingers.

Incentivized

Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

Incentivized

I never needed support as everything always worked fine. The documentation on Nextcloud website is extensive and clear. The community is very active on the forum and should support you if you don't already find what you are looking for.

Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.

Incentivized

PIM and file sharing are the same as you get in Google's Drive/Calendar. With extensions, you can also implement web meetings (e.g., by using Jitsi), but this comes with more administrative effort. In the end, this comes down to how big of a user/customer base you are supporting. For small enterprises, Nextcloud stacks up very well against its big competitors. At a large scale, you will have increased maintenance and resource costs which you need to check against licensing fees for the cloud providers.

Price point was about the same but Zoom included more features for the price. Also the ISO mobile app was better. We were also about to drop Calendly and save some money using the native Zoom app.

Incentivized

• It allowed us access to our files from any device over the internet.
• It helped manage and organize our file sharing with third parties.
• It provided a secure wrapper for accessing files.

• Zoom Workplace has had a positive effect on out business by combining meetings and phones in one place.
• The collaboration has been better with our staff being hybrid.
• The Zoom Workplace platform has been more that I expected to pay, but the customer service is outstanding.

Incentivized