What users are saying about
25 Ratings
58 Ratings
25 Ratings
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Score 8.5 out of 100
58 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    File Sharing & Management

    9.0

    Nextcloud

    90%

    Zoom Phone

    Feature Set Not Supported
    N/A
    Nextcloud ranks higher in 7/7 features

    Versioning

    9.4
    94%
    8 Ratings
    N/A
    0 Ratings

    Video files

    8.8
    88%
    9 Ratings
    N/A
    0 Ratings

    Audio files

    9.3
    93%
    8 Ratings
    N/A
    0 Ratings

    Document collaboration

    9.3
    93%
    9 Ratings
    N/A
    0 Ratings

    Access control

    9.5
    95%
    10 Ratings
    N/A
    0 Ratings

    File search

    8.5
    85%
    9 Ratings
    N/A
    0 Ratings

    Device sync

    8.5
    85%
    10 Ratings
    N/A
    0 Ratings

    Cloud Storage Security & Administration

    9.2

    Nextcloud

    92%

    Zoom Phone

    Feature Set Not Supported
    N/A
    Nextcloud ranks higher in 3/3 features

    User and role management

    9.2
    92%
    10 Ratings
    N/A
    0 Ratings

    File organization

    9.4
    94%
    9 Ratings
    N/A
    0 Ratings

    Device management

    8.9
    89%
    8 Ratings
    N/A
    0 Ratings

    Cloud Storage Platform

    9.1

    Nextcloud

    91%

    Zoom Phone

    Feature Set Not Supported
    N/A
    Nextcloud ranks higher in 3/3 features

    Performance

    8.8
    88%
    9 Ratings
    N/A
    0 Ratings

    Reliability

    9.1
    91%
    9 Ratings
    N/A
    0 Ratings

    Storage Reports

    9.4
    94%
    8 Ratings
    N/A
    0 Ratings

    Cloud PBX

    Nextcloud

    Feature Set Not Supported
    N/A
    8.7

    Zoom Phone

    87%
    Zoom Phone ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.3
    93%
    5 Ratings

    User templates

    N/A
    0 Ratings
    7.9
    79%
    6 Ratings

    Call reports

    N/A
    0 Ratings
    8.2
    82%
    9 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Call Management

    Nextcloud

    Feature Set Not Supported
    N/A
    8.9

    Zoom Phone

    89%
    Zoom Phone ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Call recording

    N/A
    0 Ratings
    9.7
    97%
    9 Ratings

    Call park

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Call screening

    N/A
    0 Ratings
    8.9
    89%
    7 Ratings

    Message alerts

    N/A
    0 Ratings
    8.6
    86%
    8 Ratings

    VoIP system collaboration

    Nextcloud

    Feature Set Not Supported
    N/A
    9.2

    Zoom Phone

    92%
    Zoom Phone ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    9.7
    97%
    10 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.9
    99%
    10 Ratings

    Video screen sharing

    N/A
    0 Ratings
    9.8
    98%
    10 Ratings

    Instant messaging

    N/A
    0 Ratings
    7.4
    74%
    7 Ratings

    Mobile apps

    Nextcloud

    Feature Set Not Supported
    N/A
    9.2

    Zoom Phone

    92%
    Zoom Phone ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.3
    93%
    9 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.1
    91%
    6 Ratings

    Attribute Ratings

    • Nextcloud is rated higher in 1 area: Support Rating
    • Zoom Phone is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.8

    Nextcloud

    88%
    10 Ratings
    9.3

    Zoom Phone

    93%
    11 Ratings

    Usability

    Nextcloud

    N/A
    0 Ratings
    8.0

    Zoom Phone

    80%
    1 Rating

    Support Rating

    9.0

    Nextcloud

    90%
    1 Rating
    6.8

    Zoom Phone

    68%
    4 Ratings

    Likelihood to Recommend

    Nextcloud

    While searching for tools to satisfy a quickly scaling online startup, we found Nextcloud is well suited for today's remote collaborative team. Nextcloud has just the right toolset for a collaborative workspace including video, chat, many file formats accepted, and intuitive user interface. Comparatively other popular tools like Trello were distracting with more features than functionality. Working with Nextcloud is much like having a workspace with all your content and tools available anywhere on any device, without the ads, distractions, and irrelevant functionality. We will continue to utilize Nextcloud as a remote workspace for evolving and scaling teams.
    🐿 Matthew Karsten | TrustRadius Reviewer

    Zoom Phone

    Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
    Anonymous | TrustRadius Reviewer

    Pros

    Nextcloud

    • Very intuitive interface.
    • Superb synchronization agent.
    • Integration with AD/LDAP, external file sources, and other tools is top-notch.
    • Wide variety of "apps" (plugins).
    Joe Foran | TrustRadius Reviewer

    Zoom Phone

    • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
    • Loud and clear volume quality! Great in a busy office with lots of people talking.
    • Easy to keep track of who has called me. Has Caller ID which is helpful.
    Anonymous | TrustRadius Reviewer

    Cons

    Nextcloud

    • Slow in comparison to other solutions
    • May be complex for the start since there are lots of apps and features
    • May be not focusing on core topics
    Anonymous | TrustRadius Reviewer

    Zoom Phone

    • Voicemail handling for queues and groups can't have their own shared voicemail box.
    • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
    • Does not yet support texting.
    • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
    • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
    • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
    • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
    • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
    Jonathan Tanis | TrustRadius Reviewer

    Pricing Details

    Nextcloud

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Zoom Phone

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    Nextcloud

    No score
    No answers yet
    No answers on this topic

    Zoom Phone

    Zoom Phone 8.0
    Based on 1 answer
    Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Nextcloud

    Nextcloud 9.0
    Based on 1 answer
    I never needed support as everything always worked fine. The documentation on Nextcloud website is extensive and clear. The community is very active on the forum and should support you if you don't already find what you are looking for.
    Joseph Costa | TrustRadius Reviewer

    Zoom Phone

    Zoom Phone 6.8
    Based on 4 answers
    Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Nextcloud

    Nextcloud stacks up pretty well against Mattermost and ownCloud. I really appreciate the fact that Nextcloud seems to integrate with other products pretty seamlessly and allows for extensibility that our product team can extend and improve functionality without a tremendous ramp-up time. We once used ownCloud in previous years, but they went the wrong way, and have found Nextcloud to be the right direction over time.
    Anonymous | TrustRadius Reviewer

    Zoom Phone

    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Nextcloud

    • Reduced costs: Cheaper than hosted alternatives if you need a lot of space.
    • Professional impression on partners and clients (branding, security).
    Joost Mulder | TrustRadius Reviewer

    Zoom Phone

    • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
    • The voicemail transcription feature helps with sharing messages to different departments.
    • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
    Anonymous | TrustRadius Reviewer

    Screenshots

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