the greatest soft phone on the market!
April 23, 2020
the greatest soft phone on the market!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoom Phone
We implemented Zoom Phone after implementing the Zoom App for video conferencing for 8 months. It is so much better to have a soft phone now and it is great to be able to have a license that allows phone calls and conferencing. It is very nice and easy to use. We can also use the phone app so that means we can use Zoom Phone from our Macs and when we are out of the office, calls get to our cell phones.
- No need for a cell phone.
- Record messages into texts on the app.
- Excellent connectivity.
- Find a way to synchronise the app on the phone and the app on the computer.
- Integrating with Salesforce is not user friendly.
- Porting takes too long from the carrier to Zoom.
- ROI as we don't have other phone reimbursement expenses.
- Separate private from professional calls on cell phones.
- No more phone provider/carrier. Just 1 vendor: Zoom.
It was a much cheaper option for us in terms of purchase of the license. It was easier to also have 1 vendor since we were already using Zoom for our conference calls. Adding Zoom Phone just made sense. Our employees travel so they were not at their desks to answer calls, now they get the calls through the computer or their cell phones but always with their professional numbers, not using their own private cell phone numbers.
Do you think Zoom Phone delivers good value for the price?
Yes
Are you happy with Zoom Phone's feature set?
Yes
Did Zoom Phone live up to sales and marketing promises?
Yes
Did implementation of Zoom Phone go as expected?
Yes
Would you buy Zoom Phone again?
Yes