the greatest soft phone on the market!
April 23, 2020

the greatest soft phone on the market!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Zoom Phone

We implemented Zoom Phone after implementing the Zoom App for video conferencing for 8 months. It is so much better to have a soft phone now and it is great to be able to have a license that allows phone calls and conferencing. It is very nice and easy to use. We can also use the phone app so that means we can use Zoom Phone from our Macs and when we are out of the office, calls get to our cell phones.
  • No need for a cell phone.
  • Record messages into texts on the app.
  • Excellent connectivity.
  • Find a way to synchronise the app on the phone and the app on the computer.
  • Integrating with Salesforce is not user friendly.
  • Porting takes too long from the carrier to Zoom.
  • ROI as we don't have other phone reimbursement expenses.
  • Separate private from professional calls on cell phones.
  • No more phone provider/carrier. Just 1 vendor: Zoom.
It was a much cheaper option for us in terms of purchase of the license. It was easier to also have 1 vendor since we were already using Zoom for our conference calls. Adding Zoom Phone just made sense. Our employees travel so they were not at their desks to answer calls, now they get the calls through the computer or their cell phones but always with their professional numbers, not using their own private cell phone numbers.
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.

Do you think Zoom Phone delivers good value for the price?

Yes

Are you happy with Zoom Phone's feature set?

Yes

Did Zoom Phone live up to sales and marketing promises?

Yes

Did implementation of Zoom Phone go as expected?

Yes

Would you buy Zoom Phone again?

Yes

It only has been very well suited for us for the work we do. Recruiting: we make so many calls to candidates that sometimes using Zoom for conferencing in conjunction with Zoom Phone is great - we can keep track of all the calls, messages on the same app. This is so great. Now we also integrate with Salesforce so it is even better. No need to pay for cell phone, or Zoom Phone also works on a personal cell phone but it helps keep professional calls separate from private phone calls.

Zoom Phone Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
10
User templates
Not Rated
Call reports
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
Not Rated
Message alerts
10
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
Mobile app for iOS
10
Mobile app for Android
10