16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Likelihood to Recommend

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Unify Office by RingCentral, from Atos

If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
John-James Worrall | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Nextiva Business Phone Service
8.2
Unify Office by RingCentral, from Atos
Hosted PBX
Nextiva Business Phone Service
8.1
Unify Office by RingCentral, from Atos
Multi-level Interactive Voice Response (IVR)
Nextiva Business Phone Service
8.8
Unify Office by RingCentral, from Atos
User templates
Nextiva Business Phone Service
7.4
Unify Office by RingCentral, from Atos
Call reports
Nextiva Business Phone Service
8.8
Unify Office by RingCentral, from Atos
Directory of employee names
Nextiva Business Phone Service
7.7
Unify Office by RingCentral, from Atos

Call Management

Nextiva Business Phone Service
8.2
Unify Office by RingCentral, from Atos
Answering rules
Nextiva Business Phone Service
8.2
Unify Office by RingCentral, from Atos
Call recording
Nextiva Business Phone Service
9.1
Unify Office by RingCentral, from Atos
Call park
Nextiva Business Phone Service
7.9
Unify Office by RingCentral, from Atos
Call screening
Nextiva Business Phone Service
8.2
Unify Office by RingCentral, from Atos
Message alerts
Nextiva Business Phone Service
7.6
Unify Office by RingCentral, from Atos

VoIP system collaboration

Nextiva Business Phone Service
7.5
Unify Office by RingCentral, from Atos
Video conferencing
Nextiva Business Phone Service
7.1
Unify Office by RingCentral, from Atos
Audio conferencing
Nextiva Business Phone Service
7.6
Unify Office by RingCentral, from Atos
Video screen sharing
Nextiva Business Phone Service
7.6
Unify Office by RingCentral, from Atos
Instant messaging
Nextiva Business Phone Service
7.6
Unify Office by RingCentral, from Atos

Mobile apps

Nextiva Business Phone Service
7.4
Unify Office by RingCentral, from Atos
Mobile app for iOS
Nextiva Business Phone Service
8.2
Unify Office by RingCentral, from Atos
Mobile app for Android
Nextiva Business Phone Service
6.6
Unify Office by RingCentral, from Atos

Pros

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Unify Office by RingCentral, from Atos

  • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
  • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
  • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
John-James Worrall | TrustRadius Reviewer

Cons

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Unify Office by RingCentral, from Atos

  • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
John-James Worrall | TrustRadius Reviewer

Likelihood to Renew

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Unify Office by RingCentral, from Atos

No score
No answers yet
No answers on this topic

Usability

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Unify Office by RingCentral, from Atos

No score
No answers yet
No answers on this topic

Support Rating

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Unify Office by RingCentral, from Atos

No score
No answers yet
No answers on this topic

Alternatives Considered

Nextiva Business Phone Service

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Unify Office by RingCentral, from Atos

Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
John-James Worrall | TrustRadius Reviewer

Return on Investment

Nextiva Business Phone Service

  • Reduced Cost: Licensing and model was much more simple than former vendor.
  • Reliable: Very few help desk calls or issues with the phone system. It just works.
  • User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.
Scott Scanlon | TrustRadius Reviewer

Unify Office by RingCentral, from Atos

  • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
  • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
John-James Worrall | TrustRadius Reviewer

Screenshots

Nextiva Business Phone Service

Unify Office by RingCentral, from Atos

Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Unify Office by RingCentral, from Atos

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Unify Office by RingCentral, from Atos Editions & Modules

Edition
Standard€16.991
Premium€22.991
Ultimate€33.991
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Nextiva Business Phone Service
8.6
Unify Office by RingCentral, from Atos
10.0

Likelihood to Renew

Nextiva Business Phone Service
6.0
Unify Office by RingCentral, from Atos

Usability

Nextiva Business Phone Service
8.0
Unify Office by RingCentral, from Atos

Support Rating

Nextiva Business Phone Service
8.7
Unify Office by RingCentral, from Atos

Add comparison