Nextiva Business Phone Service vs. VirtualPBX

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution. If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.

Incentivized

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.

Incentivized

• Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
• Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
• User-friendly application with availability indicator, call settings, and personal preferences.

Incentivized

• Customizable auto attendant
• Reliability
• Personalized phone conferencing

Incentivized

• While phones are feature rich, they can still be confusing for some of our users.
• Mobile app can be glitchy at times.
• Would love to see more touch screen options.

Incentivized

• Integration of the application and virtual management features in that area such as High Availability

I no longer make this decision

Incentivized

Once it works and has retain ROI.....keep it going

It is good for phone calls but it needs to include Bluetooth headsets.

Incentivized

I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

Incentivized

The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users

Incentivized

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.

Incentivized

• We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
• We like that the fax number alerts us via email if we have a message.

Incentivized

• We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.

Incentivized