Mattersight Predictive Behavioral Routing (discontinued) vs. Playvox
Mattersight Predictive Behavioral Routing (discontinued) vs. Playvox
Product | Rating | Most Used By | Product Summary | Starting Price |
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Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A | |
Playvox | N/A | Playvox, headquartered in Sunnyvale, California, offers their call center agent monitoring, coaching and QA platform, designed to motivate and improve the performance of call center agents and reps. | N/A |
Mattersight Predictive Behavioral Routing (discontinued) | Playvox | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Mattersight Predictive Behavioral Routing (discontinued) | Playvox | |
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Top Pros | ||
Top Cons |
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Mattersight Predictive Behavioral Routing (discontinued) | Playvox | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Predictive Behavioral Routing (discontinued) | Playvox | |
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Likelihood to Recommend | 7.6 (4 ratings) | 8.8 (193 ratings) |
Likelihood to Renew | - (0 ratings) | 8.5 (6 ratings) |
Usability | 8.0 (1 ratings) | 7.7 (4 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 3.9 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.5 (2 ratings) |
Configurability | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 6.4 (1 ratings) |
Vendor post-sale | - (0 ratings) | 8.1 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 9.0 (2 ratings) |
Mattersight Predictive Behavioral Routing (discontinued) | Playvox | |
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Likelihood to Recommend | Discontinued Products | Playvox |
Pros | Discontinued Products | Playvox |
Cons | Discontinued Products | Playvox |
Likelihood to Renew | Discontinued Products No answers on this topic | Playvox |
Usability | Discontinued Products No answers on this topic | Playvox |
Reliability and Availability | Discontinued Products No answers on this topic | Playvox |
Performance | Discontinued Products No answers on this topic | Playvox |
Support Rating | Discontinued Products No answers on this topic | Playvox |
Implementation Rating | Discontinued Products No answers on this topic | Playvox |
Alternatives Considered | Discontinued Products | Playvox |
Scalability | Discontinued Products No answers on this topic | Playvox |
Return on Investment | Discontinued Products | Playvox |
ScreenShots | Playvox Screenshots |