What users are saying about
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96 Ratings
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Top Rated
441 Ratings

Nimble

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96 Ratings
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Score 8.7 out of 100

Sprout Social

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Top Rated
441 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Sales Force Automation

    8.6

    Nimble

    86%

    Sprout Social

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 9/9 features

    Customer data management / contact management

    8.7
    87%
    29 Ratings
    N/A
    0 Ratings

    Workflow management

    8.4
    84%
    28 Ratings
    N/A
    0 Ratings

    Territory management

    8.9
    89%
    24 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.4
    84%
    28 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    8.8
    88%
    29 Ratings
    N/A
    0 Ratings

    Contract management

    8.9
    89%
    23 Ratings
    N/A
    0 Ratings

    Quote & order management

    8.5
    85%
    21 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.5
    85%
    27 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    8.2
    82%
    26 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.7

    Nimble

    87%

    Sprout Social

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 3/3 features

    Case management

    8.6
    86%
    22 Ratings
    N/A
    0 Ratings

    Call center management

    8.9
    89%
    20 Ratings
    N/A
    0 Ratings

    Help desk management

    8.6
    86%
    21 Ratings
    N/A
    0 Ratings

    Marketing Automation

    8.6

    Nimble

    86%

    Sprout Social

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 2/2 features

    Lead management

    8.4
    84%
    26 Ratings
    N/A
    0 Ratings

    Email marketing

    8.7
    87%
    26 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.5

    Nimble

    85%

    Sprout Social

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 3/3 features

    Task management

    8.6
    86%
    29 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.7
    87%
    18 Ratings
    N/A
    0 Ratings

    Reporting

    8.3
    83%
    25 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.5

    Nimble

    85%

    Sprout Social

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 3/3 features

    Forecasting

    8.4
    84%
    23 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.3
    83%
    27 Ratings
    N/A
    0 Ratings

    Customizable reports

    8.6
    86%
    23 Ratings
    N/A
    0 Ratings

    Customization

    8.4

    Nimble

    84%

    Sprout Social

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 4/4 features

    Custom fields

    8.6
    86%
    29 Ratings
    N/A
    0 Ratings

    Custom objects

    8.3
    83%
    22 Ratings
    N/A
    0 Ratings

    Scripting environment

    8.4
    84%
    18 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.4
    84%
    20 Ratings
    N/A
    0 Ratings

    Security

    8.8

    Nimble

    88%

    Sprout Social

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 2/2 features

    Single sign-on capability

    9.1
    91%
    24 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.5
    85%
    24 Ratings
    N/A
    0 Ratings

    Social CRM

    8.4

    Nimble

    84%

    Sprout Social

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 2/2 features

    Social data

    8.4
    84%
    29 Ratings
    N/A
    0 Ratings

    Social engagement

    8.3
    83%
    29 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.3

    Nimble

    83%

    Sprout Social

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 2/2 features

    Marketing automation

    8.1
    81%
    25 Ratings
    N/A
    0 Ratings

    Compensation management

    8.4
    84%
    19 Ratings
    N/A
    0 Ratings

    Platform

    8.0

    Nimble

    80%

    Sprout Social

    Feature Set Not Supported
    N/A
    Nimble ranks higher in 1/1 features

    Mobile access

    8.0
    80%
    27 Ratings
    N/A
    0 Ratings

    Listening/monitoring

    Nimble

    Feature Set Not Supported
    N/A
    8.5

    Sprout Social

    85%
    Sprout Social ranks higher in 4/4 features

    Boolean keyword searches

    N/A
    0 Ratings
    8.3
    83%
    37 Ratings

    Filtering out noise/spam

    N/A
    0 Ratings
    8.2
    82%
    41 Ratings

    Sentiment analysis

    N/A
    0 Ratings
    8.5
    85%
    22 Ratings

    Broad channel coverage

    N/A
    0 Ratings
    8.9
    89%
    32 Ratings

    Publishing

    Nimble

    Feature Set Not Supported
    N/A
    9.0

    Sprout Social

    90%
    Sprout Social ranks higher in 4/4 features

    Content planning and scheduling

    N/A
    0 Ratings
    9.5
    95%
    55 Ratings

    Audience targeting

    N/A
    0 Ratings
    8.3
    83%
    47 Ratings

    Content optimization

    N/A
    0 Ratings
    8.7
    87%
    48 Ratings

    Workflow management

    N/A
    0 Ratings
    9.7
    97%
    50 Ratings

    Engagement

    Nimble

    Feature Set Not Supported
    N/A
    8.6

    Sprout Social

    86%
    Sprout Social ranks higher in 3/3 features

    Automated routing and prioritization

    N/A
    0 Ratings
    8.3
    83%
    24 Ratings

    Customer interaction histories

    N/A
    0 Ratings
    9.1
    91%
    49 Ratings

    Bulk actions

    N/A
    0 Ratings
    8.4
    84%
    44 Ratings

    Marketing

    Nimble

    Feature Set Not Supported
    N/A
    7.4

    Sprout Social

    74%
    Sprout Social ranks higher in 4/4 features

    Lead generation

    N/A
    0 Ratings
    7.2
    72%
    30 Ratings

    Content marketing

    N/A
    0 Ratings
    9.0
    90%
    34 Ratings

    Paid media management

    N/A
    0 Ratings
    6.2
    62%
    3 Ratings

    Campaigns and promotions

    N/A
    0 Ratings
    7.2
    72%
    4 Ratings

    Channel coverage/integration

    Nimble

    Feature Set Not Supported
    N/A
    8.7

    Sprout Social

    87%
    Sprout Social ranks higher in 7/7 features

    Twitter

    N/A
    0 Ratings
    9.4
    94%
    55 Ratings

    Facebook

    N/A
    0 Ratings
    9.3
    93%
    57 Ratings

    LinkedIn

    N/A
    0 Ratings
    8.3
    83%
    50 Ratings

    Google+

    N/A
    0 Ratings
    9.1
    91%
    21 Ratings

    Instagram

    N/A
    0 Ratings
    8.3
    83%
    47 Ratings

    Pinterest

    N/A
    0 Ratings
    8.7
    87%
    14 Ratings

    YouTube

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Reporting/analytics

    Nimble

    Feature Set Not Supported
    N/A
    8.8

    Sprout Social

    88%
    Sprout Social ranks higher in 3/3 features

    Campaign success analytics

    N/A
    0 Ratings
    8.7
    87%
    53 Ratings

    Real-time tracking

    N/A
    0 Ratings
    9.1
    91%
    53 Ratings

    Competitor analysis

    N/A
    0 Ratings
    8.5
    85%
    45 Ratings

    Account management

    Nimble

    Feature Set Not Supported
    N/A
    8.7

    Sprout Social

    87%
    Sprout Social ranks higher in 2/2 features

    Role-based user permissions & privileges

    N/A
    0 Ratings
    9.1
    91%
    53 Ratings

    Mobile access

    N/A
    0 Ratings
    8.2
    82%
    49 Ratings

    Attribute Ratings

    • Sprout Social is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.8

    Nimble

    88%
    33 Ratings
    9.5

    Sprout Social

    95%
    112 Ratings

    Likelihood to Renew

    8.3

    Nimble

    83%
    2 Ratings
    9.0

    Sprout Social

    90%
    62 Ratings

    Usability

    8.7

    Nimble

    87%
    19 Ratings
    9.4

    Sprout Social

    94%
    40 Ratings

    Availability

    Nimble

    N/A
    0 Ratings
    7.7

    Sprout Social

    77%
    16 Ratings

    Performance

    Nimble

    N/A
    0 Ratings
    8.0

    Sprout Social

    80%
    14 Ratings

    Support Rating

    8.9

    Nimble

    89%
    20 Ratings
    9.1

    Sprout Social

    91%
    48 Ratings

    Online Training

    Nimble

    N/A
    0 Ratings
    7.3

    Sprout Social

    73%
    3 Ratings

    Implementation Rating

    Nimble

    N/A
    0 Ratings
    10.0

    Sprout Social

    100%
    21 Ratings

    Likelihood to Recommend

    Nimble

    This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
    Leo George | TrustRadius Reviewer

    Sprout Social

    Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
    Anonymous | TrustRadius Reviewer

    Pros

    Nimble

    • Importing contacts in the CRM is very much consist of easy steps.
    • It allows me to create, edit and view contacts records anywhere from the web.
    • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
    • it is playing an excellent role in managing our all relations.
    Margaret turner | TrustRadius Reviewer

    Sprout Social

    • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
    • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
    • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
    Sasha Brito | TrustRadius Reviewer

    Cons

    Nimble

    • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
    • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
    Maria Pulenta | TrustRadius Reviewer

    Sprout Social

    • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
    • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
    • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
    Talissa (Beall) Navarro | TrustRadius Reviewer

    Pricing Details

    Nimble

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $15 per month

    Nimble Editions & Modules

    Edition
    Business$19.001
    1. Per User Per Month
    Additional Pricing Details

    Sprout Social

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 for 30 days

    Sprout Social Editions & Modules

    Edition
    Free TrialFree1
    Standard$992
    Professional$1492
    Advanced$2492
    1. for 30 days
    2. per user/per month
    Additional Pricing Details

    Likelihood to Renew

    Nimble

    Nimble 8.3
    Based on 2 answers
    It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
    Chad Stewart | TrustRadius Reviewer

    Sprout Social

    Sprout Social 9.0
    Based on 62 answers
    While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
    Jennifer Wagner | TrustRadius Reviewer

    Usability

    Nimble

    Nimble 8.7
    Based on 19 answers
    The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
    Anonymous | TrustRadius Reviewer

    Sprout Social

    Sprout Social 9.4
    Based on 40 answers
    Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Nimble

    No score
    No answers yet
    No answers on this topic

    Sprout Social

    Sprout Social 7.7
    Based on 16 answers
    Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
    Anonymous | TrustRadius Reviewer

    Performance

    Nimble

    No score
    No answers yet
    No answers on this topic

    Sprout Social

    Sprout Social 8.0
    Based on 14 answers
    It is quick to post, however you have to refresh the page every time you add a new scheduled item.
    Sarah Zibanejadrad | TrustRadius Reviewer

    Support Rating

    Nimble

    Nimble 8.9
    Based on 20 answers
    It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
    Maria Wiley | TrustRadius Reviewer

    Sprout Social

    Sprout Social 9.1
    Based on 48 answers
    Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
    Diana R. Krueger | TrustRadius Reviewer

    Online Training

    Nimble

    No score
    No answers yet
    No answers on this topic

    Sprout Social

    Sprout Social 7.3
    Based on 3 answers
    Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
    Ryan Montano | TrustRadius Reviewer

    Implementation Rating

    Nimble

    No score
    No answers yet
    No answers on this topic

    Sprout Social

    Sprout Social 10.0
    Based on 21 answers
    Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
    Valentin Vesa | TrustRadius Reviewer

    Alternatives Considered

    Nimble

    Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
    Chuck Royer | TrustRadius Reviewer

    Sprout Social

    I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
    Peter Slayton | TrustRadius Reviewer

    Return on Investment

    Nimble

    • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
    • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
    Ross Keating | TrustRadius Reviewer

    Sprout Social

    • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
    • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
    • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
    Anonymous | TrustRadius Reviewer

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