What users are saying about
56 Ratings
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Top Rated
336 Ratings
56 Ratings
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Score 8.6 out of 100

Sprout Social

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Top Rated
336 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Nimble

Nimble is well suited for businesses with up 50 employees wanting to ensure that their users can see all contact with a person in the database, whether they are using a desktop, notebook or mobile device. This helps to build better relationships with contacts and answer questions.Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Ross Keating | TrustRadius Reviewer

Sprout Social

Sprout is great for marketing departments looking to watch their brand and promote their blog. It's especially good for single person posting. I don't see it working well for larger teams and collaborating real time as there isn't a great way to see who is tackling what. You can assign tasks or grab them but it would be great to see who is clicking what or a chat feature perhaps?The dashboard could also use some help to show more about the brand, perhaps specific keywords we watch. Or trends across social platforms that we might care about.
Todd Terwillegar, Content Marketing Certified | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Nimble
7.7
Sprout Social
Customer data management / contact management
Nimble
9.6
Sprout Social
Workflow management
Nimble
7.7
Sprout Social
Territory management
Nimble
7.1
Sprout Social
Opportunity management
Nimble
7.6
Sprout Social
Integration with email client (e.g., Outlook or Gmail)
Nimble
9.1
Sprout Social
Contract management
Nimble
5.9
Sprout Social
Quote & order management
Nimble
6.9
Sprout Social
Interaction tracking
Nimble
7.7
Sprout Social
Channel / partner relationship management
Nimble
7.3
Sprout Social

Customer Service & Support

Nimble
7.6
Sprout Social
Case management
Nimble
7.6
Sprout Social
Call center management
Nimble
7.6
Sprout Social
Help desk management
Nimble
7.6
Sprout Social

Marketing Automation

Nimble
7.1
Sprout Social
Lead management
Nimble
7.2
Sprout Social
Email marketing
Nimble
7.0
Sprout Social

CRM Project Management

Nimble
7.1
Sprout Social
Task management
Nimble
7.7
Sprout Social
Billing and invoicing management
Nimble
7.5
Sprout Social
Reporting
Nimble
6.0
Sprout Social

CRM Reporting & Analytics

Nimble
6.6
Sprout Social
Forecasting
Nimble
7.7
Sprout Social
Pipeline visualization
Nimble
8.3
Sprout Social
Customizable reports
Nimble
4.0
Sprout Social

Customization

Nimble
6.9
Sprout Social
Custom fields
Nimble
8.6
Sprout Social
Custom objects
Nimble
7.3
Sprout Social
Scripting environment
Nimble
6.3
Sprout Social
API for custom integration
Nimble
5.3
Sprout Social

Security

Nimble
5.9
Sprout Social
Single sign-on capability
Nimble
7.3
Sprout Social
Role-based user permissions
Nimble
4.6
Sprout Social

Social CRM

Nimble
8.9
Sprout Social
Social data
Nimble
9.3
Sprout Social
Social engagement
Nimble
8.5
Sprout Social

Integrations with 3rd-party Software

Nimble
6.9
Sprout Social
Marketing automation
Nimble
6.9
Sprout Social
Compensation management
Nimble
6.8
Sprout Social

Platform

Nimble
8.1
Sprout Social
Mobile access
Nimble
8.1
Sprout Social

Listening/monitoring

Nimble
Sprout Social
7.7
Boolean keyword searches
Nimble
Sprout Social
8.2
Filtering out noise/spam
Nimble
Sprout Social
6.9
Sentiment analysis
Nimble
Sprout Social
7.3
Broad channel coverage
Nimble
Sprout Social
8.4

Publishing

Nimble
Sprout Social
7.7
Content planning and scheduling
Nimble
Sprout Social
7.8
Audience targeting
Nimble
Sprout Social
7.7
Content optimization
Nimble
Sprout Social
7.7
Workflow management
Nimble
Sprout Social
7.8

Engagement

Nimble
Sprout Social
7.7
Automated routing and prioritization
Nimble
Sprout Social
8.0
Customer interaction histories
Nimble
Sprout Social
7.7
Bulk actions
Nimble
Sprout Social
7.5

Marketing

Nimble
Sprout Social
7.4
Lead generation
Nimble
Sprout Social
7.5
Content marketing
Nimble
Sprout Social
8.7
Paid media management
Nimble
Sprout Social
6.2
Campaigns and promotions
Nimble
Sprout Social
7.2

Channel coverage/integration

Nimble
Sprout Social
7.9
Twitter
Nimble
Sprout Social
9.1
Facebook
Nimble
Sprout Social
8.6
LinkedIn
Nimble
Sprout Social
7.9
Google+
Nimble
Sprout Social
5.4
Instagram
Nimble
Sprout Social
8.1
Pinterest
Nimble
Sprout Social
8.3
YouTube
Nimble
Sprout Social
8.0

Reporting/analytics

Nimble
Sprout Social
8.0
Campaign success analytics
Nimble
Sprout Social
8.2
Real-time tracking
Nimble
Sprout Social
8.4
Competitor analysis
Nimble
Sprout Social
7.3

Account management

Nimble
Sprout Social
8.1
Role-based user permissions & privileges
Nimble
Sprout Social
8.5
Mobile access
Nimble
Sprout Social
7.8

Pros

Nimble

  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Chuck Royer | TrustRadius Reviewer

Sprout Social

  • Analytics Reporting - Sprout Social does a nice job at providing robust analytics across all social media platforms. We use this to monitor our social media performance over a specified time period, including number of posts, increase in followers, and changes in engagements and link clinks.
  • Social Media Scheduling - Sprout Social is good for scheduling social media posts in advance. With the version we use, it also shows us what time we should schedule our posts based on the past performance of our previous posts.
  • Social Media Monitoring - Sprout Social does a good job at monitoring social media mentions and searching for posts containing certain specified keywords.
Jenna Carpentier | TrustRadius Reviewer

Cons

Nimble

  • While I still love Nimble, the interface looks a little dated and it doesn't seem to resolve super well on high resolution (retina) monitors. They can make far better use of the width of modern day screens. Some parts of the system are a bit disjointed visually and could be smoothed a little.
  • Although they now natively sync with Mailchimp (and other systems) through the embedded PieSync service, I would love to have the marketing components all in one place. We may change our minds on this depending on how well we find the Sync working for us.
  • Visually related, we'd like better use of the screen real estate to see the history of interactions with clients. It's comprehensive now but requires a bit of scrolling. With some decent UI tweaks this can be handled far better.
Shirin Elkoshairi | TrustRadius Reviewer

Sprout Social

  • This is not a great platform for teams. Their basic $99 plan includes a single user, and charges quite a bit to add more.
  • This is not a great platform for agencies that have more than 5 accounts or less than 100 without paying a hefty price tag. Their deluxe plan is $149 for only 10 accounts. My team has access to more than 30 pages, and we'd have to disconnect a profile, then connect a new one, wait for it to load, and then produce a new report for our clients. It was too cumbersome to be effective.
  • Value overall. Other competitors are offering more users and the same amount of pages for less money.
  • Technical support. Our team spent about $2,500 with this company across 2 years - we published our final reports, made a single request for support with 3 different team members, and it was denied four times.
page V | TrustRadius Reviewer

Likelihood to Renew

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Sprout Social

Sprout Social 6.2
Based on 61 answers
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
Jennifer Wagner | TrustRadius Reviewer

Usability

Nimble

Nimble 9.1
Based on 1 answer
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
Chad Stewart | TrustRadius Reviewer

Sprout Social

Sprout Social 5.5
Based on 18 answers
Sprout Social is extremely easy to use and would only require minimal training for a new user. They have many features and functionalities that I absolutely love. I can't speak highly enough of their mobile app! As I've mentioned, this app has been a life saver when I've been traveling and have been unable to access a desktop
Olivia Ann Hurst | TrustRadius Reviewer

Reliability and Availability

Nimble

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado | TrustRadius Reviewer

Support Rating

Nimble

Nimble 7.3
Based on 2 answers
I have not used the support enough to give them a higher rating. But, they have not disappointed
Chad Stewart | TrustRadius Reviewer

Sprout Social

Sprout Social 3.0
Based on 13 answers
The folks at Sprout are great. Answering the simplest questions right via Twitter or Facebook, the more complex issues i've had they respond back via email within a couple hours if not sooner. Extremely impressed with their customer support, they really know their product and aren't just trying to get you to upgrade to a higher tier
Lisa Kribs-LaPierre | TrustRadius Reviewer

Online Training

Nimble

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 7.3
Based on 3 answers
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Ryan Montano | TrustRadius Reviewer

Implementation Rating

Nimble

No score
No answers yet
No answers on this topic

Sprout Social

Sprout Social 8.9
Based on 10 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa | TrustRadius Reviewer

Alternatives Considered

Nimble

ACT!, SageCRM, Outlook, Google Contacts, Zoho CRM, SugarSync, Vtiger, Salesforce, iCloud Contacts (iPhone)plus many others. Most of these systems don't do a good job of connecting with email let alone social media and in today's world, you need both. Nimble does things that none of the others are capable of but most of all it makes people more productive and better able to monitor Customer Relationships.
Thomas Olesen | TrustRadius Reviewer

Sprout Social

Sprout social is a bit more advanced than Hootsuite in my experience, but it does not stack up to other social media monitoring or analytics tools that I've used as far as functionality. Having said that, it is a significantly less expensive tool than others such as Cision or Crimson Hexagon.
Jimmy Mack | TrustRadius Reviewer

Return on Investment

Nimble

  • I have been using Nimble for years and it has been valuable. I get more frustrated by the ability to move data in and out and I want to have better communication with Linkedin.
  • The positive impact has been to gather and review the contact information from your community. Also, being able to start the conversation follow up and keep up on your connections. We need Linkedin.
  • Did I mention that I want better data from Linkedin?
  • I would like to have a way to adjust the deals a bit more. I like what Nimble has done for the Listings. (Beta) Interesting direction.
Russ Johns | TrustRadius Reviewer

Sprout Social

  • Sprout Social has positively impacted our interactions with guests and potential travelers looking for information because we can answer their questions in a timely manner.
  • Sprout Social has positively impacted the way we are able to schedule campaigns and track their process.
  • There is no direct data to indicate an ROI. We can measure link clicks but we cannot translate that into bookings as of yet.
Stephanie MacMillan | TrustRadius Reviewer

Screenshots

Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Sprout Social

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Nimble
8.9
Sprout Social
7.6

Likelihood to Renew

Nimble
8.3
Sprout Social
6.2

Usability

Nimble
9.1
Sprout Social
5.5

Reliability and Availability

Nimble
Sprout Social
7.7

Performance

Nimble
Sprout Social
8.0

Support Rating

Nimble
7.3
Sprout Social
3.0

Online Training

Nimble
Sprout Social
7.3

Implementation Rating

Nimble
Sprout Social
8.9

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