What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
95 Ratings
29 Ratings

Nimble

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
29 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Feature Set Ratings

  • Nimble ranks higher in 6 feature sets: Sales Force Automation, Customer Service & Support, Customization, Security, Social CRM, Platform
  • Vtiger ranks higher in 3 feature sets: Marketing Automation, CRM Project Management, CRM Reporting & Analytics

Sales Force Automation

8.6

Nimble

86%
7.6

Vtiger

76%
Nimble ranks higher in 8/9 features

Customer data management / contact management

8.7
87%
29 Ratings
8.3
83%
7 Ratings

Workflow management

8.4
84%
28 Ratings
6.7
67%
7 Ratings

Territory management

8.9
89%
24 Ratings
N/A
0 Ratings

Opportunity management

8.4
84%
28 Ratings
6.7
67%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.8
88%
29 Ratings
7.5
75%
7 Ratings

Contract management

8.9
89%
23 Ratings
7.0
70%
5 Ratings

Quote & order management

8.5
85%
21 Ratings
7.4
74%
5 Ratings

Interaction tracking

8.5
85%
27 Ratings
9.6
96%
5 Ratings

Channel / partner relationship management

8.2
82%
26 Ratings
N/A
0 Ratings

Customer Service & Support

8.7

Nimble

87%
8.5

Vtiger

85%
Nimble ranks higher in 2/3 features

Case management

8.6
86%
22 Ratings
8.0
80%
5 Ratings

Call center management

8.9
89%
20 Ratings
N/A
0 Ratings

Help desk management

8.6
86%
21 Ratings
9.0
90%
5 Ratings

Marketing Automation

8.6

Nimble

86%
9.5

Vtiger

95%
Vtiger ranks higher in 2/2 features

Lead management

8.4
84%
26 Ratings
9.4
94%
5 Ratings

Email marketing

8.7
87%
26 Ratings
9.6
96%
5 Ratings

CRM Project Management

8.5

Nimble

85%
8.7

Vtiger

87%
Vtiger ranks higher in 2/3 features

Task management

8.6
86%
29 Ratings
8.0
80%
5 Ratings

Billing and invoicing management

8.7
87%
18 Ratings
9.2
92%
6 Ratings

Reporting

8.3
83%
25 Ratings
9.0
90%
6 Ratings

CRM Reporting & Analytics

8.5

Nimble

85%
9.5

Vtiger

95%
Vtiger ranks higher in 3/3 features

Forecasting

8.4
84%
23 Ratings
9.0
90%
5 Ratings

Pipeline visualization

8.3
83%
27 Ratings
10.0
100%
5 Ratings

Customizable reports

8.6
86%
23 Ratings
9.6
96%
6 Ratings

Customization

8.4

Nimble

84%
7.8

Vtiger

78%
Nimble ranks higher in 3/4 features

Custom fields

8.6
86%
29 Ratings
7.8
78%
7 Ratings

Custom objects

8.3
83%
22 Ratings
8.4
84%
6 Ratings

Scripting environment

8.4
84%
18 Ratings
N/A
0 Ratings

API for custom integration

8.4
84%
20 Ratings
7.2
72%
5 Ratings

Security

8.8

Nimble

88%
8.5

Vtiger

85%
Nimble ranks higher in 2/2 features

Single sign-on capability

9.1
91%
24 Ratings
N/A
0 Ratings

Role-based user permissions

8.5
85%
24 Ratings
8.5
85%
7 Ratings

Social CRM

8.4

Nimble

84%
6.0

Vtiger

60%
Nimble ranks higher in 2/2 features

Social data

8.4
84%
29 Ratings
N/A
0 Ratings

Social engagement

8.3
83%
29 Ratings
6.0
60%
4 Ratings

Integrations with 3rd-party Software

8.3

Nimble

83%

Vtiger

Feature Set Not Supported
N/A
Nimble ranks higher in 2/2 features

Marketing automation

8.1
81%
25 Ratings
N/A
0 Ratings

Compensation management

8.4
84%
19 Ratings
N/A
0 Ratings

Platform

8.0

Nimble

80%
5.0

Vtiger

50%
Nimble ranks higher in 1/1 features

Mobile access

8.0
80%
27 Ratings
5.0
50%
5 Ratings

Attribute Ratings

  • Nimble is rated higher in 1 area: Likelihood to Recommend
  • Vtiger is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.8

Nimble

88%
33 Ratings
7.5

Vtiger

75%
7 Ratings

Likelihood to Renew

8.3

Nimble

83%
2 Ratings

Vtiger

N/A
0 Ratings

Usability

8.7

Nimble

87%
19 Ratings

Vtiger

N/A
0 Ratings

Support Rating

8.9

Nimble

89%
20 Ratings
9.0

Vtiger

90%
2 Ratings

Likelihood to Recommend

Nimble

This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.
Leo George | TrustRadius Reviewer

Vtiger

vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
Geoff Yeagley | TrustRadius Reviewer

Pros

Nimble

  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
Margaret turner | TrustRadius Reviewer

Vtiger

  • User-friendly interface.
  • Reliable tracking system and alerts to maintain overall control of the proceses.
  • Meets all the needs of the average company.
Nomar Norono | TrustRadius Reviewer

Cons

Nimble

  • Nimble's storage space is very sparse, but we have found that it can be expanded at an additional cost.
  • Their mobile application is not as good as some of us expected, and we strongly recommend improving it to make it work effectively.
Maria Pulenta | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Pricing Details

Nimble

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$15 per month

Nimble Editions & Modules

Edition
Business$19.001
  1. Per User Per Month
Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Starting Price

$28 per month per user

Vtiger Editions & Modules

Edition
One Professional - Standard$421
One Enterprise - Standard$581
One Professional - Single App$281
One Enterprise - Single App$421
  1. per month per user
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Likelihood to Renew

Nimble

Nimble 8.3
Based on 2 answers
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Chad Stewart | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Usability

Nimble

Nimble 8.7
Based on 19 answers
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
Anonymous | TrustRadius Reviewer

Vtiger

No score
No answers yet
No answers on this topic

Support Rating

Nimble

Nimble 8.9
Based on 20 answers
It was productive to be able to access remote support sessions from nimble employees, whom we decided to contact to have one of the features mentioned above explained to us. They were methodical and easy to explain solutions, so we recommend them for any kind of doubt.
Maria Wiley | TrustRadius Reviewer

Vtiger

Vtiger 9.0
Based on 2 answers
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

Nimble

Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we have introduced ourselves to over time. The ability to feel a true understanding of our prospects and customers as real human beings with unique interests and common aspirations opens up doors of valuable conversation.The other options that were reviewed and considered provided many of the common ways from the past that stored CRM information. This method was much more of a static representation of the real interactions made between a company or salesperson with the prospects and customers. Nimble has brought back what should never have been lost - being like neighbors who spoke to each other about more things than just business.
Chuck Royer | TrustRadius Reviewer

Vtiger

VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
Anonymous | TrustRadius Reviewer

Return on Investment

Nimble

  • Time-Saving is one of the biggest ROIs for me. 30-60 minutes a day means I can focus on more marketing, sales, or client work.
  • A soft ROI is in better contact relationships. People are often impressed that I follow-up after meetings, and especially when they say to contact them in 6 months or next year.
Ross Keating | TrustRadius Reviewer

Vtiger

  • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
  • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
  • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
Geoff Yeagley | TrustRadius Reviewer

Screenshots

Add comparison