NinjaOne vs. TeamDynamix IT Service Management (ITSM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NinjaOne
Score 9.1 out of 10
N/A
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.N/A
TeamDynamix IT Service Management (ITSM)
Score 9.8 out of 10
N/A
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to the user's company. Project Portfolio Management supports waterfall, agile, card wall or task lists, depending on the project type.…N/A
Pricing
NinjaOneTeamDynamix IT Service Management (ITSM)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NinjaOneTeamDynamix IT Service Management (ITSM)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
More Pricing Information
Community Pulse
NinjaOneTeamDynamix IT Service Management (ITSM)
Top Pros
Top Cons

No answers on this topic

Features
NinjaOneTeamDynamix IT Service Management (ITSM)
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
NinjaOne
9.3
30 Ratings
24% above category average
TeamDynamix IT Service Management (ITSM)
-
Ratings
Remote monitoring9.228 Ratings00 Ratings
Network device monitoring8.327 Ratings00 Ratings
Activity Monitoring9.213 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
NinjaOne
8.8
29 Ratings
20% above category average
TeamDynamix IT Service Management (ITSM)
-
Ratings
Patch Management9.128 Ratings00 Ratings
Policy-based automation9.429 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
NinjaOne
-
Ratings
TeamDynamix IT Service Management (ITSM)
9.3
4 Ratings
13% above category average
Organize and prioritize service tickets00 Ratings9.44 Ratings
Expert directory00 Ratings9.44 Ratings
Service restoration00 Ratings9.44 Ratings
Self-service tools00 Ratings9.44 Ratings
Subscription-based notifications00 Ratings8.84 Ratings
ITSM collaboration and documentation00 Ratings9.44 Ratings
ITSM reports and dashboards00 Ratings9.44 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
NinjaOne
-
Ratings
TeamDynamix IT Service Management (ITSM)
8.6
4 Ratings
5% above category average
Configuration mangement00 Ratings8.64 Ratings
Asset management dashboard00 Ratings8.94 Ratings
Policy and contract enforcement00 Ratings8.23 Ratings
Change management
Comparison of Change management features of Product A and Product B
NinjaOne
-
Ratings
TeamDynamix IT Service Management (ITSM)
8.4
4 Ratings
0% above category average
Change requests repository00 Ratings8.54 Ratings
Change calendar00 Ratings7.44 Ratings
Service-level management00 Ratings9.44 Ratings
Best Alternatives
NinjaOneTeamDynamix IT Service Management (ITSM)
Small Businesses
Atera
Atera
Score 8.9 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Atera
Atera
Score 8.9 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises

No answers on this topic

Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NinjaOneTeamDynamix IT Service Management (ITSM)
Likelihood to Recommend
9.4
(36 ratings)
9.4
(4 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Support Rating
9.1
(5 ratings)
-
(0 ratings)
User Testimonials
NinjaOneTeamDynamix IT Service Management (ITSM)
Likelihood to Recommend
NinjaOne
If you are looking for an affordable solution to RMM that just works, you should consider using NinjaOne. Their platform allows you to lock down the installation and prevent uninstallation by end users, it allows for direct ticket integration within the sys tray icon, and it is a very consistent product that will stay running when it is in use. That is not always the case with RMM solutions and for the price, NinjaOne is great.
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TeamDynamix
TeamDynamix is great for any organization that has established any kind of support group, whether it's in IT, project management, facilities, etc. This tool can also aid in tracking decision making with its change management abilities. The added knowledge base system is also a huge improvement to any company, as there is now a searchable database of information that use to only live in other people's minds. If you are willing to put the effort and work into the system, it can prove to be a very valuable addition to your toolbelt.
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Pros
NinjaOne
  • Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
  • Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
  • OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
  • Support: NinjaOne support is always very prompt and helpful.
  • Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
  • Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.
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TeamDynamix
  • Integrates with external systems
  • Allows for customized reports
  • Provides tools to customize the product to meet your needs
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Cons
NinjaOne
  • NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
  • I would like it if NinjaOne also provided an MDM solution.
  • It would be nice is NinjaOne could integrate a PAM solution as well.
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TeamDynamix
  • Needs the ability to show ticket submitters who owns the ticket
  • Needs dark mode
  • Clicking on a ticket to manage opens a new window; can get lost with hundreds of open windows without knowing
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Usability
NinjaOne
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
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TeamDynamix
No answers on this topic
Support Rating
NinjaOne
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
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TeamDynamix
No answers on this topic
Alternatives Considered
NinjaOne
NinjaOne has more overall features than these competitors bundled in their package. Both of these other products have separate add-ons that will accomplish the additional features that NinjaOne bundles in. While it seems that both may be slightly more powerful when it comes to the overall RMM software, NinjaOne has a much cleaner UI and makes it much easier to work in. NinjaOne also seems to always be growing and implementing solutions that customer ask for, without any additional up-charges. These competitors seem to have their finished product and additional add-ons like ticketing are completely separate offerings that are both separate charges and a completely different product all together
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TeamDynamix
Because it gives the total time and fetched taking after for laborers to
give the advantageous payrolls and alter the charge sheets with correct
information and friendly tool.
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Return on Investment
NinjaOne
  • Seeing as how we are a remote/hybrid workforce, using NinjaOne has saved us hundreds of hours in remote management.
  • If we did not use Ninja and then migrated to using Ninja, it would pay for itself in one or two months for a whole years worth of costs!
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TeamDynamix
  • We have already been able to have insight into how many tickets for service requests we do in any particular time frame. We were surprised to find that we had as many as 300 tickets on our small support team in just a month's time.
  • We can centrally locate all of our how-to documents and other information that usually lives just in the memories of our employees. We have hundreds of documents that will now not be spread over Teams, workstations, and document folders but will be centrally located and searchable for years to come.
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ScreenShots

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring

TeamDynamix IT Service Management (ITSM) Screenshots

Screenshot of Incidents and Problems - When you run a service desk, you need to have fast routing, the ability to group tickets, and a great communication platform.Screenshot of Asset Management - Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles, and contract renewals.Screenshot of Change Management - Even the most carefully executed IT deployments can lead to downtime. With TeamDynamix IT Service Management (ITSM), you get control over the entire processScreenshot of Service Portal and Knowledge Base -  IT Service Management platform with a self-service catalog and an easily searchable knowledge base drives adoptionScreenshot of Dashboard and Reports - With transparency at the core, we have developed a flexible platform that allows you to share as much or as little as you like.Screenshot of Release Management - With an IT Service Management solution that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly.