NinjaOne vs. TeamDynamix IT Service Management (ITSM)

Well suited for support and management of a large fleet of endpoints, particularly across multiple regions and locations. Its well suited for MSPs for this reason. Its also effective for managing patching and updates for server infrastructure, where some other products are unable to manage. Its useful being able to access these features across multiple networks and domains. There is an option to monitor network equipment such as switches, but it didn't provide any information that wasn't already provided in the switches cloud portal.

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In a world where an ITSM solution can feel bloated with features and you have to pay for all of those features or have an army of employees responsible for the upkeep and implementation of those features, it is nice to see a product like TDX come along that still provides a lot of features but at an affordable price where you feel you can slowly introduce those items into your environment through a team approach.

• Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
• Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
• OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
• Support: NinjaOne support is always very prompt and helpful.
• Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
• Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.

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• This application gives the total time and fetched taking after for laborers to give the advantageous payrolls and alter the charge sheets with correct information.
• All data is secured and guaranteed with exceedingly capable pass codes.
• . The computer program is incredible in taking after the commerce headway and making a fitting estimation around contemplation and organizing.

• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

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• Many decisions must be made to implement the tool, which can be a challenge for companies that don't already have an established ticketing or project management system.
• The modules you create such as ticketing applications can't be deleted once they are made.
• You can't copy all your settings from one application module to another.

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We already did. After evaluating many platforms, we found the cybersecurity of the company, its development direction, and the performance of the platform to be far superior at its price point.

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NinjaOne is easy to use, intuitive, and provides great value for our organization specifically with inventory tracking and patch management. There is also a wealth of control from an RMM perspective that we have over our fleet of hardware as well as customer websites. The communications with our account representative is outstanding as well. I'd highly recommend for organizations to engage with NinjaOne, and this is from a user who's used other RMM's and related software offerings at different MSP's. Go NinjaOne!

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It is very intuitive and easy to perform tasks. Very intuitive to develop a custom report. Very intuitive and easy to develop a dashboard. Very user friendly to setup new projects from project templates. A lot of custom forms to be able to collect the necessary data needed to provide better customer service.

Availability is very good

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The software loads quickly for the most part

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Ninja support has always been top notch. They have always been responsive and efficient both in troubleshooting issues or talking to me at a high-level about on-going improvements or needed changes. Both sales and Technical support has been good and I've been very pleased with the Customer service we have received from Ninja

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Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.

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It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.

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Use of Organizations and locations

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NinjaOne has the most rounded set of features however I believe all of the programs have there own plus and minus points. We use a mixture of programs however NinjaOne is the most heavily used.

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TDX may not have all of the features and functionality that those larger companies have, but what TDX provides, they provide and support it well. You also don't need to have a full team of programmers to support TDX or feel like you are wasting your company's money by not utilizing all that TDX offers. TDX is an inexpensive, yet powerful and scalable, ITSM solution.

Overall the software is very reliable

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• Allowed us to use our full IT staff in remote offices to troubleshoot
• The quick site response times helps reduce the time spent trying to find, connect, and fix systems
• The ease of use creates confidence from our users that we can quickly fix their problems from anywhere in the world.

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• We have already been able to have insight into how many tickets for service requests we do in any particular time frame. We were surprised to find that we had as many as 300 tickets on our small support team in just a month's time.
• We can centrally locate all of our how-to documents and other information that usually lives just in the memories of our employees. We have hundreds of documents that will now not be spread over Teams, workstations, and document folders but will be centrally located and searchable for years to come.

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