NinjaOne vs. WorkHub Tasks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NinjaOne
Score 9.2 out of 10
N/A
NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.N/A
WorkHub Tasks
Score 9.0 out of 10
N/A
WorkHub Tasks is a task management platform that is designed to help organizations build better relationships with customers. The platform provides roles and rights to ensure that data privacy is maintained both within and outside the company. WorkHub Tasks also includes escalation management features, which help ensure that tasks are completed on time and according to the requirements. Additionally, the platform allows for ticket creation from multiple channels, such as email and…
$1
per month per user
Pricing
NinjaOneWorkHub Tasks
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NinjaOneWorkHub Tasks
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
More Pricing Information
Community Pulse
NinjaOneWorkHub Tasks
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
NinjaOneWorkHub Tasks
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
NinjaOne
9.2
33 Ratings
21% above category average
WorkHub Tasks
-
Ratings
Remote monitoring9.430 Ratings00 Ratings
Network device monitoring7.830 Ratings00 Ratings
Activity Monitoring9.116 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
NinjaOne
8.7
32 Ratings
17% above category average
WorkHub Tasks
-
Ratings
Patch Management9.231 Ratings00 Ratings
Policy-based automation9.232 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
NinjaOne
-
Ratings
WorkHub Tasks
9.6
2 Ratings
20% above category average
Organize and prioritize service tickets00 Ratings9.42 Ratings
Expert directory00 Ratings9.42 Ratings
Subscription-based notifications00 Ratings9.62 Ratings
ITSM collaboration and documentation00 Ratings10.02 Ratings
Ticket creation and submission00 Ratings10.02 Ratings
Ticket response00 Ratings9.42 Ratings
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NinjaOneWorkHub Tasks
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Score 9.0 out of 10
Medium-sized Companies
LogMeIn Central by GoTo
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Score 8.8 out of 10
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Score 9.0 out of 10
Enterprises

No answers on this topic

Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NinjaOneWorkHub Tasks
Likelihood to Recommend
9.4
(39 ratings)
9.0
(2 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Support Rating
9.1
(5 ratings)
-
(0 ratings)
User Testimonials
NinjaOneWorkHub Tasks
Likelihood to Recommend
NinjaOne
If you are looking for an affordable solution to RMM that just works, you should consider using NinjaOne. Their platform allows you to lock down the installation and prevent uninstallation by end users, it allows for direct ticket integration within the sys tray icon, and it is a very consistent product that will stay running when it is in use. That is not always the case with RMM solutions and for the price, NinjaOne is great.
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WorkHub
WorkHub Tasks is best suited for companies searching for a better way to handle customer queries. It is also appropriate to resolve customer queries in time. Last but not least it is well suited for providing excellent customer service.
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Pros
NinjaOne
  • Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems.
  • Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy.
  • OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up.
  • Support: NinjaOne support is always very prompt and helpful.
  • Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne.
  • Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own.
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WorkHub
  • The chat feature allows us to have real-time conversations with customers
  • It helps us to resolve customer issues more quickly.
  • WorkHub Tasks make it possible for the team to raise customer satisfaction
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Cons
NinjaOne
  • NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
  • I would like it if NinjaOne also provided an MDM solution.
  • It would be nice is NinjaOne could integrate a PAM solution as well.
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WorkHub
  • After the projects are finished, there should be a mechanism to sort them.
  • Search by username ought to be available.
  • There should be a project-based sorting.
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Likelihood to Renew
NinjaOne
I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.
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WorkHub
No answers on this topic
Usability
NinjaOne
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
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WorkHub
No answers on this topic
Support Rating
NinjaOne
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
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WorkHub
No answers on this topic
Alternatives Considered
NinjaOne
NinjaOne has more overall features than these competitors bundled in their package. Both of these other products have separate add-ons that will accomplish the additional features that NinjaOne bundles in. While it seems that both may be slightly more powerful when it comes to the overall RMM software, NinjaOne has a much cleaner UI and makes it much easier to work in. NinjaOne also seems to always be growing and implementing solutions that customer ask for, without any additional up-charges. These competitors seem to have their finished product and additional add-ons like ticketing are completely separate offerings that are both separate charges and a completely different product all together
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WorkHub
HubSpot has a lower learning curve. On the other hand, WorkHub Tasks provides project management on a larger scale, giving more priority to the tasks; that is why it is my favorite.
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Return on Investment
NinjaOne
  • Seeing as how we are a remote/hybrid workforce, using NinjaOne has saved us hundreds of hours in remote management.
  • If we did not use Ninja and then migrated to using Ninja, it would pay for itself in one or two months for a whole years worth of costs!
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WorkHub
  • Intelligent query handling due to relative task assignment
  • Smart instead of the hard work enables using resources on other tasks
  • customer retention has gone up significantly
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ScreenShots

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring

WorkHub Tasks Screenshots

Screenshot of WorkHub Tasks AI-based helpdesk ticketing system is designed to automatically read all customer feedback and convert a single query into a ticket. It is then assigned to the relevant person as per the category of the ticket.Screenshot of Once the ticket lands into the helpdesk ticketing system, each customer query is divided into relevant tasks based on their technical requirement. Each expert from the relevant category is allotted their query. If needed, the user can also create a manual task assignment by simply entering the information and assigning it to the relevant person with its deadline. With this process, customer communication becomes simpler and more manageable.Screenshot of The platform is designed to support multiple channel integrations so users can check all customer queries from a single platform. Channels including email service, a business website, or social media sites like Facebook & Twitter, every customer query is handled through WorkHub Tasks.Screenshot of WorkHub Tasks meets security standards with features that include PCI DSS compatibility to encrypt data, whitelisting & blacklisting of data sources, and SSO (Single Sign-On) / Login via Social Media options.