Nintex vs. Square 9 Softworks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nintex
Score 8.3 out of 10
N/A
Nintex offers a platform that helps companies discover, automate, and optimize business processes.
$480
Minimum 1,000 users per user
Square 9 Softworks
Score 9.8 out of 10
N/A
For document-intensive companies looking to improve business efficiency, Square 9 Softworks develops solutions for process automation that aim to drive increased productivity across all business applications.
$250
per month 5 users
Pricing
NintexSquare 9 Softworks
Editions & Modules
Enterprise - Process Platform
$480
Minimum 1,000 users per user
Professional - Process Platform
150,000
per year
Expert - Process Platform
185,000
per year
Custom
Personalized Quote
Square 9 Process Automation Essentials
$50
per month per user (5 User Minimum)
Square 9 Digital Transformation Essentials
$68
per month per user (5 User Minimum)
Square 9 Enterprise Essentials
$75
per month per user (10 User Minimum)
Offerings
Pricing Offerings
NintexSquare 9 Softworks
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional DetailsOffered via a three-tier pricing model that allows customers to scale their solution up or down based on the changing needs of their organization. Pricing excludes professional services and implementation fees
More Pricing Information
Community Pulse
NintexSquare 9 Softworks
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
NintexSquare 9 Softworks
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Nintex
7.5
176 Ratings
8% below category average
Square 9 Softworks
-
Ratings
Dashboards7.9163 Ratings00 Ratings
Standard reports7.8168 Ratings00 Ratings
Custom reports6.9139 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Nintex
7.3
240 Ratings
14% below category average
Square 9 Softworks
-
Ratings
Process designer8.1217 Ratings00 Ratings
Process simulation5.021 Ratings00 Ratings
Business rules engine7.6189 Ratings00 Ratings
SOA support7.4170 Ratings00 Ratings
Process player8.246 Ratings00 Ratings
Support for modeling languages6.014 Ratings00 Ratings
Form builder8.6215 Ratings00 Ratings
Model execution7.4174 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Nintex
9.0
18 Ratings
7% above category average
Square 9 Softworks
-
Ratings
Social collaboration tools9.018 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Nintex
10.0
23 Ratings
19% above category average
Square 9 Softworks
-
Ratings
Content management10.023 Ratings00 Ratings
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User Ratings
NintexSquare 9 Softworks
Likelihood to Recommend
8.1
(280 ratings)
9.8
(59 ratings)
Likelihood to Renew
4.7
(33 ratings)
7.3
(7 ratings)
Usability
8.7
(22 ratings)
7.6
(5 ratings)
Availability
8.9
(7 ratings)
7.3
(2 ratings)
Performance
9.7
(4 ratings)
7.3
(2 ratings)
Support Rating
8.0
(23 ratings)
8.3
(26 ratings)
In-Person Training
7.0
(1 ratings)
7.3
(1 ratings)
Online Training
8.8
(3 ratings)
-
(0 ratings)
Implementation Rating
8.2
(11 ratings)
6.4
(3 ratings)
Configurability
8.8
(3 ratings)
-
(0 ratings)
Ease of integration
9.8
(3 ratings)
4.5
(2 ratings)
Product Scalability
9.8
(3 ratings)
7.3
(2 ratings)
Vendor post-sale
9.7
(3 ratings)
7.3
(2 ratings)
Vendor pre-sale
9.7
(3 ratings)
7.3
(2 ratings)
User Testimonials
NintexSquare 9 Softworks
Likelihood to Recommend
Nintex
Nintex is constantly releasing new updates to the process platform. We are partially mapping out our current processes and have already seen areas where we can reduce the overlapping work of various staff members. Process mapping and the platform take time, no matter how easy the tool makes it (it's easy). If you don't have the time or resources to commit to process or experience improvement, you may need to look internally to see if your business C-level is ready to 'improve' things. We learned this the hard way until we were able to show results.
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Square 9 Softworks
I don't recall a period of time when we couldn't access our data in the Square 9 cloud. The software works really well. I can't remember the last time I had to submit a support ticket. While we were working on the project, the technicians were great at utilizing software like ScreenConnect and Calendly to complete tasks.
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Pros
Nintex
  • Easily build approval process using email and assign a task actions in Nintex Workflow
  • Easily manage security at item level with O365 permission action in Nintex Workflow
  • Easily use Rule in Nintex Form to build the Input Form and manage the events
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Square 9 Softworks
  • It's easy to design a form - many featured features allow you to create what you need.
  • The workflows allow you to set conditions to take it in different directions based on the request - such as skipping approval levels.
  • You do not have to be a programmer to design a form and workflow (although similar skills are needed).
  • It's not hard to check on the status of a user request (form submission).
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Cons
Nintex
  • Adding Machine learning features like the "Image and Text Automation" component, which allows bots to extract data from unstructured sources like scanned documents or PDFs.
  • Natural language processing (NLP) features to understand and interpret human language, which can be useful for tasks like customer service or data entry. mostly for middle east countries where Arabic language is used.
  • Integration with external systems where many industries uses their own legacy systems and they need RPA bot to interact with their systems as well.
  • Adding More OCR tools for Document data extraction and dynamic content.
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Square 9 Softworks
  • The functionality is great but it can be a bit overwhelming. There's so much you can do that it's hard to remember how to do it - even if they've reviewed it with you and left themselves available for follow up. I don't want to necessarily have to take a class to learn how to use the product in full.
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Likelihood to Renew
Nintex
We are currently investigating which collaboration platform best suits our needs. Chances are that we move to SharePoint Online and then we're going to also consider the microsoft power platform (power automate and power apps) to develop forms and workflows. Aspecially the pricing model for the cloud is currently a blocking factor to go for the Nintex solution in the Cloud.
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Square 9 Softworks
We absolutely can't imagine not continuing software maintenance as there are always new additions that improve the system not to mention the excellent tech support when issues are encountered. Response times for troubleshooting are very quick and usually, my issue is resolved in less than an hour after connecting with support.
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Usability
Nintex
Based on the on-prem experience with this tool, I believe that they have a lot of potential to help the online version catch up to where the on-prem left off. Nintex developed their online version and it is not as fully formed or capable compared to the on-prem version, and the licensing model scales back what we would have liked to be an expansion or at least continuous improvement of existing flows. It is also not near as user friendly specifically to non-developers and has an uncanny similarity to Microsoft Flow in the online instance. Consistent with my reviews of the tool - I believe they have some good approaches to design thinking that, if translated well from on-prem to online, could make this a clear winner again.
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Square 9 Softworks
Not sure if 10 is favorable or not, but this is supposed to be an unfavorable rating. I find that the solution lacks intuitiveness that should be inherent. I liken it to a large stack of papers and you have to be creative in finding what you want.
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Reliability and Availability
Nintex
The Nintex Process Platform has never crashed or had any availability issues during my usage. However there was an issue that was of my own making that caused a slowdown of the system. I had set up a process to run once a day and check for employees on a list that had certain parameters selected, and for some reason that I had to troubleshoot, the process instead ran constantly, which filled the cache quickly. I ended up having to dismantle that process so the system didn't crash.
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Square 9 Softworks
Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.
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Performance
Nintex
Unlike any other process automation product out there. Not only is it a low-code, easy to use tool for building processes in environments like SharePoint or Salesforce, they have really started to expand their tool-set by offering tools to manage other things like process mapping, RPA, mobile,etc.
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Square 9 Softworks
With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.
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Support Rating
Nintex
The support team works as fast as they can and they are usually fast to solver the issues. Sometimes they need more time to solve one of them because our workflows and so on are more complex than usual clients.
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Square 9 Softworks
Support is always extremely helpful and responsive. Whenever we have a question, it is simple contacting them and also setting-up an appointment, if necessary. Scheduling the appointment is easy and they are willing to talk on the phone, which is not always true with software companies. Their report support tools are also really east to use.
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In-Person Training
Nintex
The trainer addressed the smallest queries in a friendly and timely manner; He walked us through all the necessary products we were using
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Square 9 Softworks
It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.
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Online Training
Nintex
I used the Nintex training software, it was easy to watch and follow along. It didn't go too fast and was descriptive enough to understand what the steps needed were in order to produce efficient workflows and user friendly forms.
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Square 9 Softworks
No answers on this topic
Implementation Rating
Nintex
1.Start with Simple Workflows: Begin with basic workflows to gain user confidence before tackling complex processes.
2.Involve Stakeholders Early: Engage business users and IT early to align workflows with real business needs.
3.Comprehensive Training: Invest in user training to ensure smooth adoption and reduce resistance.
4.Leverage Prebuilt Templates: Use Nintex’s templates to speed up implementation and maintain consistency.
5.Iterate and Optimize: Continuously improve workflows based on user feedback and performance metrics.
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Square 9 Softworks
I think the implementation could have gone a little smoother than it did. Now that I know how to use the software, I could do it myself. I feel that as an organization, we could have been a little better prepared. If the consultant was more aware of what we were looking for, they could have assisted in setting up some workflows for us as per the contract. But because we were not prepared, the initial implementation process was a little painful. That said, adding a document management system to ANY business kinda means everyone has to re-think the way they do their work which can be difficult for some staff.
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Alternatives Considered
Nintex
We use OutSystems for other processes in our operation but we see that this platform is not able to indentify processes when drawed. Besides that OutSystems requires some basic development knowledge to use it. This makes it not really useable for business units.
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Square 9 Softworks
A similar product I have used was Time Matters. For a Law Firm, I think Time Matters is more useful as it keeps track of everything for a client, including billing. However, since I now work for a legal department of a corporation, SmartSearch is definitley more useful. It is not possible to seperate the documents we have internally in neat client files. We have various miscellaneous documents for many different services and customers or vendors. SmartSearch allows us to organize in broad categories that make sense to internal employees using it and to make sure security is set on specific documents. Time Matters would not have been sufficient for our managers to have access to, since it uploads all documents to the file - some of which are confidential.
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Scalability
Nintex
The scalability is really bottlenecked by the imagination of the user. I was able to make processes for my own personal usage, making my daily tasks easier. I was also able to make processes that affected hundreds of employees, making large standardization and efficiency gains. So either way, the system is used the same way, and I was the limiting factor.
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Square 9 Softworks
The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.
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Return on Investment
Nintex
  • We have saved our company thousands of dollars by creating our own customer support system rather than using a 3rd party tool.
  • The ability to generate documents/PDFs in workflows has solved a great number of process issues for us and groups who had previously been using paper documents.
  • Automating many permissions updates through workflows has been a huge time saver for repetitive processes.
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Square 9 Softworks
  • Elimination of all filing activities, labor $$$ of at least $20,000 per year.
  • Elimination of file cabinets, retention management, boxing and storage, purging and shredding... again, thousands of dollars of savings
  • Estimate that we paid for the software in the 1st year and would never go backward to our old processes
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ScreenShots

Nintex Screenshots

Screenshot of Nintex Automation Cloud, a cloud-based platform that offers capabilities to build automation and process-focused applications.Screenshot of Nintex Insights, which gives visibility into metrics and performance KPIs across all processes.Screenshot of Nintex Process Manager, which includes visual mapping and management software to encourage company-wide collaboration, increase accountability, and improve processes.Screenshot of Nintex Forms, which lets users create dynamic online forms to capture and submit accurate and current data. Its design canvas, drag-and-drop controls, and advanced business logic make it easy to customize forms for various business needs.

Square 9 Softworks Screenshots

Screenshot of GlobalSearch, which allows users to organize and sort documents based on extracted dataScreenshot of automated data extraction from documents using Square 9's AI-powered extraction tool, TransformAI.Screenshot of GlobalCapture, which is used to build workflows and automatically assign tasks to users.Screenshot of a front-facing Portal for new hires and applicants. This lets them fill out important employee documents such as job application, Direct Deposit and W-4 forms.Screenshot of the hiring and onboarding portal, where new hire documentation is completed.Screenshot of GlobalForms, which has new hire government forms such as I-9 and W-4 forms.