Observe.ai vs. Salesloft

Observe.ai is incredibly well
suited for uncovering trends. The accuracy of their transcripts paired with how
easy it is for any user to find insights helps us tap of data you would think would
be impossible to get, or at least in a very slow and manual process (listening
to call samples, 1 call at a time it’s a thing of the past now).

This simplicity of use and the power
of their machine learning and AI applications have proven to be particularly
helpful for us to boost our agent performance and training.

Observe.ai is still at the early stages
of real-time agent assist, so I would not recommend it right now for that type
of application.

Incentivized

Organizations with budget and proper support resources will be able to best leverage the benefits of SalesLoft. Earlier stage organizations with bootstrap budgets would still benefit from SalesLoft, albeit, I personally feel that without the proper RevOp's resources, that SalesLoft potentially loses a bit compared to Outreach.io

Incentivized

• Call audit evaluation tools.
• Call transcription.
• Agent Leaderboard.
• Agent coaching tool/performance tracker.

Incentivized

• The use of cadences allows my team to quickly process calls that have been prequalified by our filters in Salesforce
• The live call coaching with "drop in" capability has been useful for quality checking the calls, while allowing us to steer a call in a particular direction if necessary

Incentivized

• 71% increase in sales since implementation.
• 33% decrease in customer escalations since implementation.
• 20% increase in script compliance since implementation.

Incentivized

• Calendaring -- specifically ensuring credit is properly aligned when trying to calendar for sellers as a BDR -- even when using a booking/ calendar availability link (a seller's link -- this is the trouble spot from what I recall and why we can't use some of the helpful link scheduling tools in our org).
• Would love to set up some report automation on the management side -- where specific things could be sent to me (e.g., I would love to set up a report that would auto-populate to show how many dials were completed during a power-hour/blitz period that would hit my alerts in the UI or be sent to email/Slack automatically).
• A manager-specific view/home screen would be nice but not essential.

Incentivized

We are very satisfied with the features, support, follow up and value that Observe.ai has brought to our organization. They are also very easy to deal with and very willing to listen to recommendations to help boost the solution.

Incentivized

The renewal really depends on who the client is. SalesLoft works for some clients better than others.

Incentivized

Their UI is very easy to navigate and understand. Most features are easily accessible and they seem well balanced and connected with each other. Users at our company have been trained with good proficiency levels in just a few hours, and high proficiency can be achieved in a week or less if you spend the time to practice.

Incentivized

SalesLoft is a fantastic product that will be extremely helpful to any Sales Rep looking to organize their information and stay one step ahead. While it has its shares of quirks and bugs it proves to be an awesome tool for anyone that is in the sales industry.

Incentivized

great support team

Incentivized

must invest time and effort in define the best way to integration with Salesforce in order to get data visualization

Incentivized

Observe.ai provided our business a pricing structure that was attainable with our required ROI.

Incentivized

We switched from InsideSales Playbooks to SalesLoft. Salesloft is much easier to use and more intuitive. We had previously used Inside SalesPlaybooks before they changed their name just so we had the powerdialer plug in in Salesforce then tried implementing PlayBooks and it was a bit cumbersome and not intuitive. We evaluated a few others but SalesLoft was the best choice!

Incentivized

• The BEST ROI we have spent in years.
• Fraction of a penny per call.
• Increased overall revenue and revenue by person.

Incentivized

• Our sales activities are very predictable and we know how much effort to focus on certain leads.
• SalesLoft also gives us supporting metrics for individual productivity - we use activity metrics to supplement attainment metrics.
• Our SDRs have a much wider reach and can process more leads which saves them time and keeps them targeted on the best leads.

Incentivized