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Olo vs. Kronos Workforce Dimensions / UKG Dimensions (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Olo

    Score8.3 out of 10
    N/AOlo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.N/A

    Kronos Workforce Dimensions / UKG Dimensions (discontinued)

    Score6.9 out of 10
    N/AKronos Workforce Dimensions, later UKG Dimensions was a solution used to automate critical workforce processes such as timekeeping, scheduling, and leave management. The product has been discontinued, and is no longer available for purchase.N/A
    Pricing
    OloKronos Workforce Dimensions / UKG Dimensions (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    OloKronos Workforce Dimensions / UKG Dimensions (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    OloKronos Workforce Dimensions / UKG Dimensions (discontinued)
    Considered Both Products
    Olo Inc
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    35 Answers
    100%
    Would buy again
    32 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    30 Answers
    100%
    Delivers good value for the price
    23 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    34 Answers
    94%
    Happy with the feature set
    30 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    20 Answers
    71%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    26 Answers
    60%
    Implementation went as expected
    18 Answers
    Best Alternatives
    OloKronos Workforce Dimensions / UKG Dimensions (discontinued)
    Small Businesses
    No answers on this topic
    Deputy
    Score8.6 out of 10
    Medium-sized Companies
    No answers on this topic
    Harri
    Score6 out of 10
    Enterprises
    No answers on this topic
    Enterprise eTIME, by ADP (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OloKronos Workforce Dimensions / UKG Dimensions (discontinued)
    Likelihood to Recommend
    8.1
    (36 ratings)
    7.1
    (32 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.4
    (3 ratings)
    6.9
    (2 ratings)
    Support Rating
    8.4
    (2 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    OloKronos Workforce Dimensions / UKG Dimensions (discontinued)
    Likelihood to Recommend
    Olo Inc
    After using a previous integrator, I can safely say I would recommend Olo above the competition. Olo successfully consolidates all platforms for order ingestion thus simplifying the entire process of digital ordering. Trying to do it any other way would simply be foolish. The technology works and there is a great support structure behind the scenes to make sure that if there are any questions, feature requests, or advancements that they get added to the development queue.
    Incentivized
    Read full review
    Discontinued Products
    UKG Dimensions will work well with a company size of [fewer] than 10,000 employees. Once you hit over 10K, you start to notice that batch jobs will time out, clocks will perform slower or become unresponsive requiring manual restarts and the employee demographic will take hours to complete. Will the vendor has on their roadmap to increase the performance of the product, it is not at that point.
    Incentivized
    Read full review
    Pros
    Olo Inc
    • Olo makes the guest experience easy and understandable while placing their orders. They can easily customize their order, modifying each item to their liking using the guidelines we at our restaurant have given.
    • If there are issues with our equipment, Olo is quick to respond and get us back online.
    Incentivized
    Read full review
    Discontinued Products
    • rule analysis- the rule analysis in this product is much cleaner and easy to follow compared to WFC
    • The level of granularity on FAPs is very helpful for configuring access compared to other platforms
    • UI is very easy to follow and intuitive
    Incentivized
    Read full review
    Cons
    Olo Inc
    • hard to set up 3rd parties on Rails - providing access and adding pricing information
    • bug in searching orders - have to first deselect all before selecting store
    • need to add group ordering - but they said they are working on this
    • store hours are too difficult to update. please make them editable all at once
    Incentivized
    Read full review
    Discontinued Products
    • You got to have a solution for employees with multiple jobs
    • Need to allow customers to easily access your integration technology
    • Your business structure is too restrictive and making the application far less flexible
    • Your professional service team needs a lot of improvement, especially in the execution part
    • Need to have a proven and working interface for business structure automation.
    Incentivized
    Read full review
    Likelihood to Renew
    Olo Inc
    It's quick, responsive, easy to navigate and has all the functions necessary to get the job done
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Usability
    Olo Inc
    Olo's usability is great. The only area that keeps them from being a 10 is menu management. Menu management is absolutely workable, but it could be better. The rest of the system works well and is very usable and user-friendly. To the extent that their menu management has opportunities, the Olo Expo product helps this out with the people that need it the most, and thus why they score a 9 overall. Without Olo Expo, I'd score it an 8.
    Incentivized
    Read full review
    Discontinued Products
    UKG Dimensions is very user-friendly from an employee and supervisor standpoint. It is very robust on an admin level and can get complicated; however, you can do so many things with it that is outweighs the complexity. The security for UKG Dimensions needs to be revamped however. It is very cumbersome and not user-friendly.
    Incentivized
    Read full review
    Support Rating
    Olo Inc
    No product is ever perfect and support is there to help when that is the case. The vast majority of time the Olo support team is quick, transparent, and resolves the issues. However, I can't say that they are absolutely perfect (but few support teams are). The only thing keeping them from a 10 is the LVL1 support teams will often not read a ticket fully and see that the troubleshooting steps they are about to give have already taken place.
    Incentivized
    Read full review
    Discontinued Products
    • Kronos Workforce Dimensions a new product, and it has a lot of scope for improvement, with future releases. One of the best tools to perform time tracking.
    • Their support team is very knowledgeable, and their SLA's are pretty tight. Any query raised would be addressed in a few hours.
    • Timeclock configuration can be complicated; however, their support team knows the processes and guidelines.
    Incentivized
    Read full review
    Implementation Rating
    Olo Inc
    not sure
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Alternatives Considered
    Olo Inc
    Revel is my POS provider and they want to charge way to much for online integration so I have not tried it. What I have tried is each companies own apps on their tablets. I would rather have 3 or 4 different tablets that are good at what they do for their respective company then use your "all-in-one" solution that honestly is much worse.
    Incentivized
    Read full review
    Discontinued Products
    UKG Dimensions provides an enterprise-wide integrated suite for timekeeping, staff scheduling, and clocks. We were an existing Workforce Central customer for timekeeping only and were interested in providing holistic experience between staff scheduling and timekeeping. In addition, [UKG] Dimensions established a great foundation for transitioning our organization from departmental focused scheduling solutions to enterprise.
    Incentivized
    Read full review
    Return on Investment
    Olo Inc
    • Time savings for employees has been a positive impact.
    • Our takeout business has increased from less than 10% to over 30% in the last 2 years, we could not have been as successful with this increase without the help of Olo.
    Incentivized
    Read full review
    Discontinued Products
    • It is neutral. We enjoy having somewhat of a seamless system between HR, PR, and timekeeping.
    • When a person uses the Reset Password link, the system sends the user an email with a link to set their password. Then when the person logs in with their new password, the system forces the user to change their password a second time. This second password change is unnecessary and creates confusion.
    Incentivized
    Read full review
    ScreenShots

    Olo Screenshots

    Screenshot of Sweetgreen Online Pick UpScreenshot of Online OrderingProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Kronos Workforce Dimensions / UKG Dimensions (discontinued) Screenshots

    Screenshot of Home Screen Overtime Data ViewScreenshot of Home Screen Overtime Data ViewScreenshot of Control Center Recommendations