Olo vs. Zoho Commerce

After using a previous integrator, I can safely say I would recommend Olo above the competition. Olo successfully consolidates all platforms for order ingestion thus simplifying the entire process of digital ordering. Trying to do it any other way would simply be foolish. The technology works and there is a great support structure behind the scenes to make sure that if there are any questions, feature requests, or advancements that they get added to the development queue.

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Zoho Commerce fits well in scenarios for our nutritional businesses have a quick setup for straightforward online sales, especially those already using Zoho tools like Inventory or Books. It shines for single-channel or emerging omnichannel retailers handling catalogs more than 1,000 SKUs, leveraging its drag-and-drop builder and basic automations. Also helps us to grow 5x in the last 6 months.

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• Olo makes the guest experience easy and understandable while placing their orders. They can easily customize their order, modifying each item to their liking using the guidelines we at our restaurant have given.
• If there are issues with our equipment, Olo is quick to respond and get us back online.

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• Inventory solution
• Financial management
• HRMS
• Order fulfillment

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• hard to set up 3rd parties on Rails - providing access and adding pricing information
• bug in searching orders - have to first deselect all before selecting store
• need to add group ordering - but they said they are working on this
• store hours are too difficult to update. please make them editable all at once

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• Onboarding Challenges
• Sometimes Inventory Shortcomings
• At some platform Integration Issues but can be done via other sources

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It's quick, responsive, easy to navigate and has all the functions necessary to get the job done

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Olo's usability is great. The only area that keeps them from being a 10 is menu management. Menu management is absolutely workable, but it could be better. The rest of the system works well and is very usable and user-friendly. To the extent that their menu management has opportunities, the Olo Expo product helps this out with the people that need it the most, and thus why they score a 9 overall. Without Olo Expo, I'd score it an 8.

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As I am user of Zoho Commerce and having great experiences with it, giving 8 because they need to improve lot because as in market lot of expensive software are presents like SAP and Oracles but that is cheaper than that with similar feature.

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No product is ever perfect and support is there to help when that is the case. The vast majority of time the Olo support team is quick, transparent, and resolves the issues. However, I can't say that they are absolutely perfect (but few support teams are). The only thing keeping them from a 10 is the LVL1 support teams will often not read a ticket fully and see that the troubleshooting steps they are about to give have already taken place.

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not sure

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Revel is my POS provider and they want to charge way to much for online integration so I have not tried it. What I have tried is each companies own apps on their tablets. I would rather have 3 or 4 different tablets that are good at what they do for their respective company then use your "all-in-one" solution that honestly is much worse.

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Zoho Commerce was chosen over Increff, Odoo & Unicommerce due to zero transaction fees saving 1-2% per sale, critical for thin-margin retail like 5x growth case. Good CS & IT services and product itself is detailed. Easy to download reports and easy to forecast. Since they are modifying yearly into their system as per customer needs.

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• Time savings for employees has been a positive impact.
• Our takeout business has increased from less than 10% to over 30% in the last 2 years, we could not have been as successful with this increase without the help of Olo.

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• After using Zoho Commerce sales growth has been improved 15 to 20 % because of clear inventory visibility
• Consumer support has been improved which has increased retention of customer from 25% to 40 % compared when we were using different platform.
• Subscription cost is lower than other platforms related to features

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info