Omnify vs. TeamSnap vs. Zenoti

Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.

Anytime there are instantaneous communications that need to go out across a number of different mediums. It ensures that everyone is on the same page.

Incentivized

Exactly the program is designed for spa industries or markets that are specifically dedicated to reservations, but we have shown that it can also have a great contribution for small internal spas in companies that need organization, its price is accessible, it gives order and administration, formality which is what we want to show in our company. Thanks Zeneti our collaborators are happier.

Incentivized

• Omnify's customer service during setup is excellent. Very knowledgeable and patient.
• Omnify's seems infinitely customizable to suit any need.
• Omnify's web presence is simple to use to make a reservation.
• Omnify can be customized to include pictures of your business, facility, etc.

• It makes communicating with other parents and coaches easy
• It makes it easy to know what's coming up on the schedule
• It allows you to mark exactly which events you are able to attend

Incentivized

• Appointment Management
• Marketing
• Point of Sale
• Client Communications, SMS messaging
• Online Booking and Online Gift Certificates

• We would love to have more specific options for restricting the number of times a client can book a reservation per week.
• It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet.
• We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts.

Incentivized

• The Schedule in List View is odd -- you must scroll all the way to the bottom to view the most recent event.
• Website load speeds are usually very slow.

Incentivized

• A few minor limitations using the calendar to book appointments.
• Display which therapists are available when customers are booking online.
• A few minor usability improvements in the point of sale.

I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.

Because of the highly customizable nature of the software, the usability is sometimes affected, requiring lots of training for the staff

Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.

Whenever I have had an issue it has been dealt with quickly and correctly. I haven't had any with functionality, rather with billing since I have to go through an athletic department. They were understanding, responsive and fixed the problem quickly without any major issues. The use of the app was not stopped.

Incentivized

Before Omnify we used Jumbula. Jumbula made registering families much easier but Omnify has the benefit of auto-renew and auto-pay plus the membership set up in general is something new that Omnify provides. We have also used Formsite in the past but it requires a bit more administrative back end work for our employees than Omnify does.

Incentivized

This was our first choice, and we have not tried any other entity for this specific purpose. The app came highly rated and many "moms" on our team already used it for kids soccer teams or other sports teams they were a part of, be it recreational or school. Ease of use is key, as we are all adults and didn't need any young social media platforms.

Incentivized

Zenoti offers the richest feature set for our business category.

• My ROI is calculated by customer satisfaction and Omnify allowed us to operate three community pools during a pandemic, making those that wanted to use community amenities able to do so in a measured and safe way.

• We use the app for a recreational club, so it hasn't directly correlated to business.
• The app does make it to connect with those whom you might not connect otherwise.

Incentivized

• Built in marketing features help to boost bookings
• Built in features to help sell Add-ons.