What users are saying about
3 Ratings
Top Rated
432 Ratings
3 Ratings
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Score 5 out of 100
Top Rated
432 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Zoho CRM
7.8
Customer data management / contact management
Oncontact
5.0
Zoho CRM
8.1
Workflow management
Oncontact
4.5
Zoho CRM
8.1
Territory management
Oncontact
5.0
Zoho CRM
7.8
Opportunity management
Oncontact
5.5
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Zoho CRM
7.2
Contract management
Oncontact
4.0
Zoho CRM
7.6
Quote & order management
Oncontact
4.0
Zoho CRM
7.5
Interaction tracking
Oncontact
4.5
Zoho CRM
8.3
Channel / partner relationship management
Oncontact
5.0
Zoho CRM
7.5

Customer Service & Support

Oncontact
3.7
Zoho CRM
7.6
Case management
Oncontact
5.5
Zoho CRM
7.7
Call center management
Oncontact
4.5
Zoho CRM
7.4
Help desk management
Oncontact
1.0
Zoho CRM
7.7

Marketing Automation

Oncontact
8.5
Zoho CRM
8.1
Lead management
Oncontact
8.0
Zoho CRM
8.1
Email marketing
Oncontact
9.0
Zoho CRM
8.0

CRM Project Management

Oncontact
9.0
Zoho CRM
7.9
Task management
Oncontact
9.0
Zoho CRM
8.1
Reporting
Oncontact
9.0
Zoho CRM
7.9
Billing and invoicing management
Oncontact
Zoho CRM
7.7

CRM Reporting & Analytics

Oncontact
8.7
Zoho CRM
8.1
Forecasting
Oncontact
9.0
Zoho CRM
7.9
Pipeline visualization
Oncontact
8.0
Zoho CRM
8.1
Customizable reports
Oncontact
9.0
Zoho CRM
8.3

Customization

Oncontact
5.0
Zoho CRM
8.4
Custom fields
Oncontact
4.5
Zoho CRM
8.5
Custom objects
Oncontact
4.5
Zoho CRM
8.4
Scripting environment
Oncontact
4.0
Zoho CRM
8.5
API for custom integration
Oncontact
7.0
Zoho CRM
8.1

Security

Oncontact
10.0
Zoho CRM
8.3
Single sign-on capability
Oncontact
10.0
Zoho CRM
8.1
Role-based user permissions
Oncontact
10.0
Zoho CRM
8.4

Social CRM

Oncontact
7.0
Zoho CRM
7.4
Social data
Oncontact
7.0
Zoho CRM
7.4
Social engagement
Oncontact
7.0
Zoho CRM
7.4

Integrations with 3rd-party Software

Oncontact
7.0
Zoho CRM
7.5
Marketing automation
Oncontact
7.0
Zoho CRM
7.7
Compensation management
Oncontact
Zoho CRM
7.4

Platform

Oncontact
8.0
Zoho CRM
7.1
Mobile access
Oncontact
8.0
Zoho CRM
7.1

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

Oncontact

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

Oncontact

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

Oncontact

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Zoho CRM
8.0

Likelihood to Renew

Oncontact
10.0
Zoho CRM
7.6

Usability

Oncontact
Zoho CRM
8.0

Reliability and Availability

Oncontact
Zoho CRM
9.0

Performance

Oncontact
Zoho CRM
9.0

Support Rating

Oncontact
Zoho CRM
4.0

Online Training

Oncontact
Zoho CRM
8.2

Implementation Rating

Oncontact
Zoho CRM
8.0

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