Likelihood to Recommend We have a few older apps as well, still, integration was a breeze. Excellent documentation, well maintained. Support is well managed and fast. We have been using one all for one year now. And only needed support ones. It has the most useful tools I have worked with like commenting notes, identity federation, sing on single/social, user management they all have made my work so easy to do. I can hardly find any scenario not appropriate that I could mention. I find this mostly top-notch.
Read full review It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
Read full review Pros It is perfect for our business clients website Great for cutting down the list of logins everywhere EASY ON BOARDING. Quick integration. Read full review SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history. The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies. SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior. Read full review Cons The one thing I would like t see is the ability to add or request other networks to be added. Being able to utilize those as well as would be great, Very few systems utilize niche networks logins, so its an era that is for someone to explore and gain new tops It meets my all needs so i can say that its a must try software for use. Read full review I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive. integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool. Read full review Likelihood to Renew On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
Read full review Usability We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
Read full review Reliability and Availability Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.
Read full review Performance There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
Read full review Support Rating We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
Read full review In-Person Training because it was made directly in the company
Read full review Online Training They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup. Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
Read full review Implementation Rating There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
Read full review Alternatives Considered I find it hard to work on a story sometimes on the other hand one-all makes it easier. OneAll is the software that I can say that I do not need any other option for work
Read full review There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.
Read full review Scalability because the platform actually allows you to scale at any time if designed following best practices
Read full review Return on Investment I can say that it always has been a great experience with one all while working it allows me to sign in social multiple websites at a time I do not have to remember the login details all the time One of the best qualities I find in this is that it is so easy to go through all the tools and anyone can easily use this it does not require a very high level of computation knowledge I myself not a very high level in this but in my business, it has modified my work again and again. value for money, Acutally its worth it Read full review Having a single, stremlined point of entry for the customers improves the overall customer experience By the same reason, maintenance costs are reduced because interventions focus on a single object It's versatile in its integration so there is no need to change the surrounding software ecosystem Read full review ScreenShots SAP Customer Data Solutions Screenshots