What users are saying about
7 Ratings
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Score 9.4 out of 100
8 Ratings
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Score 10 out of 100

Likelihood to Recommend

Opal

I honestly cannot recommend this tool enough. Opal is such a valuable tool for brand content creators and there is nothing like it available. If you're serious about content marketing and have a need to find ways to collaborate, plan and provide more visibility among teams, then Opal really is the only way to go. One more thing that's not being mentioned: The tool is simply amazing but it's only as amazing is the team behind the tool. Their customer support and willingness to quickly be in touch when needed is a key feature within itself. Seriously, such a good team of people.
Kenji Onozawa | TrustRadius Reviewer

Verint Community (Telligent Community)

It is appropriate for relatively advanced external online community teams that have a clear sense of what they want to build. If you have a development team, this is the online community platform for you! It is much more flexible than other platforms. It is an excellent replacement for Jive-x external online communities (you can almost lift and shift). I would not recommend it for internal, employee social intranets or enterprise social networks because it doesn't have the file collaboration functionality and doesn't integrate with Microsoft 365 or Google Enterprise.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Opal
7.9
Verint Community (Telligent Community)
Task Management
Opal
9.1
Verint Community (Telligent Community)
Gantt Charts
Opal
9.1
Verint Community (Telligent Community)
Scheduling
Opal
9.1
Verint Community (Telligent Community)
Workflow Automation
Opal
9.1
Verint Community (Telligent Community)
Mobile Access
Opal
1.0
Verint Community (Telligent Community)
Search
Opal
9.1
Verint Community (Telligent Community)
Visual planning tools
Opal
9.1
Verint Community (Telligent Community)

Communication

Opal
6.1
Verint Community (Telligent Community)
Chat
Opal
4.5
Verint Community (Telligent Community)
Notifications
Opal
9.1
Verint Community (Telligent Community)
Discussions
Opal
4.5
Verint Community (Telligent Community)

File Sharing & Management

Opal
9.1
Verint Community (Telligent Community)
Versioning
Opal
9.1
Verint Community (Telligent Community)
Video files
Opal
9.1
Verint Community (Telligent Community)
Audio files
Opal
9.1
Verint Community (Telligent Community)
Document collaboration
Opal
9.1
Verint Community (Telligent Community)
Access control
Opal
9.1
Verint Community (Telligent Community)

Pros

Opal

  • Content planning: you can look at one asset and see how it is being used across multiple channels by multiple teams.
  • Content collaboration: it is really easy to see what other people and teams are contributing to an asset, or how they are using it. We can also duplicate content that was created by another team to use as a starting point in our own content collaboration.
  • High level/big picture overview: Opal allows us to see content that is being created, planned and scheduled very easily; it goes beyond social content (which we can also see in Sprinklr) to show us content created across multiple channels.
Kelly Rigotti | TrustRadius Reviewer

Verint Community (Telligent Community)

  • Intuitive interface that has been well received by a wide range of employees.
  • Ridiculously impressive moderation tools that have allowed a small community team to scale.
  • Strong analytics that allow community staff and stakeholders to make intelligent decisions backed by data.
  • Very strong search. Not quite Google good, but one of the best in platform searches encountered.
  • Out of the box interface is excellent and requires little customization to get going.
Anonymous | TrustRadius Reviewer

Cons

Opal

  • No publishing capabilities, for the most part.
  • No analytics tie-ins.
  • Rather pricey.
  • Requires someone to really manage the structure in order to keep the tool organized and use it effectively. When this is done right, though, it's worthwhile.
Anonymous | TrustRadius Reviewer

Verint Community (Telligent Community)

  • Analytics - while the big general questions can get answered, the details of utilization remain a mystery. More robust, refined and accurate analytics would be really beneficial.
  • Slack integration would be ideal.
  • Content display is not easily configurable. A better ability to design attractive content, do pull quotes etc. would truly enhance the platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Opal

Opal 10.0
Based on 1 answer
No answer on this topic is available.

Verint Community (Telligent Community)

Verint Community (Telligent Community) 10.0
Based on 1 answer
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
Amy Hicks | TrustRadius Reviewer

Usability

Opal

No score
No answers yet
No answers on this topic

Verint Community (Telligent Community)

Verint Community (Telligent Community) 8.7
Based on 5 answers
When we migrated many of our members did not even realize we had done so. The platform is easy to navigate for end users with intuitive CTA buttons. Community managers will be able to pick up the admin console quite quickly. The admin panel is laid out in a logical manner and there is a wealth of documentation on the Telligent community for the admin functions and API.
Lisa Allison | TrustRadius Reviewer

Support Rating

Opal

No score
No answers yet
No answers on this topic

Verint Community (Telligent Community)

Verint Community (Telligent Community) 8.3
Based on 5 answers
So far so good. We also worked with Social Edge Consulting to enable our Verint Community and would highly recommend their services
JJ Janikis | TrustRadius Reviewer

Alternatives Considered

Opal

You get for what you paid for. Opal has more features
Teena Thach | TrustRadius Reviewer

Verint Community (Telligent Community)

We chose Verint because we are building a technical ecosystem of various technology platforms and needed an online community platform that would allow flexibility and scale as we grow. The open API was a big factor in the decision. We liked the pricing model and as our community grows, the cost will not be prohibitive
Anonymous | TrustRadius Reviewer

Return on Investment

Opal

  • Opal allows for more discipline in marketing as teams are better aligned on messaging and big moments.
  • Opal cuts down on communication breakdowns and mistakes, which in the end leads to more happy customers.
  • I think Opal provides the team with more confidence as everyone is on the same page. With everything in one place rather than communications being lost in emails, etc., everyone is more efficient and can work knowing that there is one source of truth.
Kenji Onozawa | TrustRadius Reviewer

Verint Community (Telligent Community)

  • Helps us capture information better and share widely.
  • Accelerate best practices.
  • Increases find ability of information and people.
  • Saves time.
  • Reduces support costs.
  • Helps us reach out strategic objectives & maintain competitive advantage.
Anonymous | TrustRadius Reviewer

Screenshots

Verint Community (Telligent Community)

Pricing Details

Opal

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Community (Telligent Community)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Opal
9.3
Verint Community (Telligent Community)
8.8

Likelihood to Renew

Opal
10.0
Verint Community (Telligent Community)
10.0

Usability

Opal
Verint Community (Telligent Community)
8.7

Support Rating

Opal
Verint Community (Telligent Community)
8.3

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