What users are saying about
19 Ratings
7 Ratings
19 Ratings
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Score 9.2 out of 101
7 Ratings
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Score 9.2 out of 101

Likelihood to Recommend

OpsGenie

OpsGenie excels at being the loudspeaker and single source of truth between applications that alert and applications that track. With its robust integrations and easy to set up escalations, nothing unworthy slips by unnoticed.
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xMatters

We use xMatters for our alerting on critical matters. ServiceNow is our incident management system and it ties into xMatters. When a critical alert is generated it will notify the appropriate party. I'm trying to see if two other departments can use it. We are looking for a refrigeration system and for weather alerts when bad storms are coming
Geoffery Castro profile photo

Pros

OpsGenie

  • The feature which will alert a team member on their phone and ring it, even when the phone settings are set to silent is such a valuable feature for our team!
  • The ability to acknowledge and take action on issues immediately (such as forwarding or alerting others) is also helpful.
  • The dashboard features allow you to control and manage the on call schedule is super helpful.
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xMatters

  • Close to real-time alert notifications over preferable options, like phone call, text, email, or app notification.
  • Automated incident communication about critical system outages based on alerts received in the system.
  • Automated on-call roster and notification deliveries to SME.
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Cons

OpsGenie

  • The Heartbeats UI isn't the most intuitive, being an "Integration" when it really acts like a core feature.
  • The scheduling UI could be a little more intuitive as well. Not bad though.
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xMatters

  • The search functionality when looking for past events can be a little tricky.
Anderson Costa profile photo

Support

OpsGenie

No score
No answers yet
No answers on this topic

xMatters

xMatters 10.0
Based on 1 answer
xMatters has a good support team that respond in a timely fashion within the agreed SLA with our company.They also have elaborate documentation on how to onboard xMatters in your organization, how to administer it and use it. They have very good fault mitigation capability which helps us to get quick recovery in case of system failures.
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Alternatives Considered

OpsGenie

OPsGenie was already chosen when i joined the company so I don't have an answer to this question but surely they must have evaluated PagerDuty.
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xMatters

I pushed for xMatters over PagerDuty for a couple things. Their sales team showed me everything I needed to hear from how simple their integration would be to our ServiceNow instance. The process flows of what we could do compared to what we have made a world of difference. We had a list of wants we came up with and xMatters delivered on all of them. The use of their app is very user friendly. Of course the cost played a big factor as well. With PagerDuty we basically had the bare minimum so we were limited with what we could do without having to pay more. xMatters was almost half the cost of what we were paying and we got back more in return. Personally, I felt more wanted by xMatters, even by having them a year the account managers check in with us almost bi-weekly. I did not get the same comfort from PagerDuty until we tried cancelling our service with them.
Geoffery Castro profile photo

Return on Investment

OpsGenie

  • Time savings with configuration of on call schedules and personnel. Quick and easy to make changes on short notice.
  • We have essentially eliminated the dropped/missed call complaints which used to be routine. Now customers are quickly connected to us hassle free.
Jon Liedtke profile photo

xMatters

  • xMatters has helped us to quickly integrate our tools and to correctly address our infrastructure/application events.
Anderson Costa profile photo

Pricing Details

OpsGenie

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

xMatters

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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