Likelihood to Recommend It is well suited in a geographically distributed environment where you have various key participants in multiple time zones providing input and necessary explanations on performance and measured success It is less appropriate where you have a single office environment with a single finance department working together. It is also less suited when the GL is NOT an Oracle product and the interface between the GL and the reporting software needs to be implemented with utmost care and handling.
Read full review Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
Read full review Pros Account Reconciliation CLoud Services provides tight integration with Oracle R12 and 11i . Provides drillback capability. It is flexible and provides rich functionality to users. We have implemented ARCS on cloud and migrated planning and budgeting from On premise to PBCS and EPBCS. Functionality is onpar with onpremise. Provides regular updates monthly We don't need to upgrades every year and saved a lot on Hardware. Read full review The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly. Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily. The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping. Read full review Cons The limitation of constrained out of the box dimensions that requires ripping the initial implementation to add the new dimensions is a major drawback. Smartview interface is cumbersome for many. The only financial adapter is available for integration for other modules we have to go with file-based uploads which is cumbersome and not real-time. It is very costly in terms of licensing unlike other Oracle products. Read full review User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue. Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust. Reporting - reporting is weak as such we have moved away to our own reporting data warehouse. Read full review Likelihood to Renew We have a pretty good userbase who are at the high level who gained value from this tool. Discontinuing this tool is prone to impact their day to day operations. Also the data in this tool cannot alter the source, which maintains the integrity of this tool. Smartview is a cool addition that gained lot of traction as well.
Read full review Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
Read full review Usability EPM usability is good in some modules but needs some improvement in others
Read full review I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
Read full review Reliability and Availability EPM has been so far available all the time
Read full review There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
Read full review Performance The product performance is so far very good
Read full review Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
Read full review Support Rating Support from our implementation partner is a 10/10, but support from Oracle is awful. Case in point: recently over a 2-day period, there were a series of intermittent outages. Oracle actually asked US for the outage time-stamps. I would have thought that, since we were paying them, they should probably be able to tell us!
Greg Grey Senior Manager, Corporate Finance and Treasury Applications
Read full review A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
Read full review In-Person Training The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
Read full review Online Training It was reliable.
Read full review Implementation Rating I suggest doubling the time to implement from the initial quote you get from the Sales team. That's always been the case for me for multiple EPMs now. The out-of-the-box functionality of Oracle Planning and Budgeting Cloud is pretty robust so I appreciate that and it really helped us get the ball rolling quickly.
Read full review I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
Sri Rajan Senior Product Manager - Digital Subscriptions
Read full review Alternatives Considered Oracle Planning and Budgeting Cloud fared very well against Adaptive,
Anaplan , and
Host Analytics . We ultimately decided on Oracle due to its reputation and strength of existing customers. We are happy with our decision.
Read full review In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly.
NetSuite and
SFDC are not reporting tools, but they look great when compared to Zuora in this regard. Zuora has scripting capabilities thru REST and SOAP (deprecated), but I have found it to be confusing and not particularly useful; much of the documentation and KB seems out-of-date or just plain wrong.
Read full review Scalability The product is scalable
Read full review The product is capable of a lot, small companies and large companies can utilize it with ease
Read full review Return on Investment Significantly reduced the amount of money we spent for the maintenance of in-house hardware. We now need less employees to manage the configurations of Oracle EPM Cloud. There have been many time savings as a whole to apply to more productive causes. Read full review Poor support has slowed down our implementation of features and resolution of issues Lack of flexibility has led to some complex and unwieldy workaround solutions No useful built in AR reporting so we had to come up with our own solution Challenges with finance due to unreliability of Salesforce sync Read full review ScreenShots Oracle Fusion Cloud Enterprise Performance Management Screenshots