What users are saying about
3 Ratings
110 Ratings
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Score 8.5 out of 100
3 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Salesmate

Salesmate is an excellent pipeline tool and I've been very happy with making the switch from Pipedrive. The reporting tool is excellent when reviewing conversions, total sales, and average turn times per stage. I'm especially happy with the ability to download custom reports however I would like to also have the ability to do so with the pre-defined reporting.
Matthew Gehrman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Salesmate
9.8
Customer data management / contact management
Oracle CRM On Demand
9.3
Salesmate
9.0
Workflow management
Oracle CRM On Demand
8.9
Salesmate
10.0
Territory management
Oracle CRM On Demand
9.3
Salesmate
Opportunity management
Oracle CRM On Demand
9.2
Salesmate
10.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Salesmate
10.0
Contract management
Oracle CRM On Demand
7.8
Salesmate
Quote & order management
Oracle CRM On Demand
8.5
Salesmate
Interaction tracking
Oracle CRM On Demand
8.3
Salesmate
10.0
Channel / partner relationship management
Oracle CRM On Demand
8.2
Salesmate

Customer Service & Support

Oracle CRM On Demand
8.4
Salesmate
Case management
Oracle CRM On Demand
8.5
Salesmate
Call center management
Oracle CRM On Demand
8.7
Salesmate
Help desk management
Oracle CRM On Demand
8.1
Salesmate

Marketing Automation

Oracle CRM On Demand
8.9
Salesmate
8.0
Lead management
Oracle CRM On Demand
8.9
Salesmate
8.0
Email marketing
Oracle CRM On Demand
8.8
Salesmate

CRM Project Management

Oracle CRM On Demand
8.7
Salesmate
10.0
Task management
Oracle CRM On Demand
8.3
Salesmate
10.0
Billing and invoicing management
Oracle CRM On Demand
9.6
Salesmate
Reporting
Oracle CRM On Demand
8.2
Salesmate
10.0

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Salesmate
9.0
Forecasting
Oracle CRM On Demand
8.7
Salesmate
Pipeline visualization
Oracle CRM On Demand
8.6
Salesmate
8.0
Customizable reports
Oracle CRM On Demand
7.9
Salesmate
10.0

Customization

Oracle CRM On Demand
8.4
Salesmate
9.5
Custom fields
Oracle CRM On Demand
8.9
Salesmate
10.0
Custom objects
Oracle CRM On Demand
8.1
Salesmate
Scripting environment
Oracle CRM On Demand
7.9
Salesmate
API for custom integration
Oracle CRM On Demand
8.7
Salesmate
9.0

Security

Oracle CRM On Demand
9.4
Salesmate
10.0
Single sign-on capability
Oracle CRM On Demand
9.0
Salesmate
10.0
Role-based user permissions
Oracle CRM On Demand
9.8
Salesmate
10.0

Social CRM

Oracle CRM On Demand
9.8
Salesmate
Social data
Oracle CRM On Demand
9.8
Salesmate
Social engagement
Oracle CRM On Demand
9.9
Salesmate

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Salesmate
9.0
Marketing automation
Oracle CRM On Demand
8.5
Salesmate
9.0
Compensation management
Oracle CRM On Demand
8.7
Salesmate

Platform

Oracle CRM On Demand
9.3
Salesmate
9.0
Mobile access
Oracle CRM On Demand
9.3
Salesmate
9.0

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Salesmate

  • Pipeline customization including custom fields
  • Two way email integration & click to call feature
  • Incredible customer service
  • Always looking to improve the product
  • Excellent price per user in comparison to some of the other tools available and other tools we've leveraged in the past.
Matthew Gehrman | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Salesmate

  • The ability to switch between deals directly from within the deal itself
  • Load time could be improved however we have at any given time 180 + leads in the pipe
  • Ability to separate user rights per pipeline, i.e. having two separate team pipelines and each team can only see their leads.
Matthew Gehrman | TrustRadius Reviewer

Likelihood to Renew

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Salesmate

Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Salesmate

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Salesmate

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Salesmate

Salesmate has a lot of similar features and functionality but where I feel they differ the most is the customer service, new feature integration, and a team that actually wants to develop the perfect pipeline management tool. Not only are they more competitive on the overpricing structure but I'm confident we'll be able to continue scaling with Salesmate as we grow the team
Matthew Gehrman | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Salesmate

  • Making the switch to Salesmate has saved us a fair amount from our prior service where we had to pay for all the additional features we wanted, whereas Salesmate includes it right out the gate.
  • By utilizing this tool we're able to stay on top of the sales cycle and overall lead flow which directly impacts our bottom line.
  • In terms of ROI if you work the system and utilize the tool as it should then you will make sales.
Matthew Gehrman | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesmate

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Salesmate
10.0

Likelihood to Renew

Oracle CRM On Demand
Salesmate
10.0

Usability

Oracle CRM On Demand
9.0
Salesmate

Implementation Rating

Oracle CRM On Demand
10.0
Salesmate

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