PanTerra Networks vs. ReadyTalk (Discontinued)

PanTerra Networks is well suited for the small to medium business who are looking for a fully featured suite of telephony products. Whether they need traditional phone products or on the go gui based applications, PanTerra Networks has a scalable solution that will fit most companies. PanTerra Networks has successfully moved into the enterprise market with their competent Call and Contact center applications.

Incentivized

Think about your needs as an organization and whether you will be using primarily audio only or audio plus web. If audio only then ReadyTalk will certainly meet your need. If web, then shop around for functionality, support, and price. I am fairly "neutral" on ReadyTalk - neither a huge cheerleader nor a huge detractor.

Incentivized

• Attended or un-attended answering of incoming calls
• Transfer calls to appropriate person
• Integrates with cell phones for always available
• Keeps a log of phone calls
• Allows me to use messaging on my phone system and desktop
• Allows me to manage user accounts

Incentivized

• Screen share/conference calling: They make it quick and easy to join a meeting for your guests. They don't need to download anything; all they need to do is click on the link and enter the access code.
• Mobile App: The app has been great for our team as they can now easily start a meeting with a click of a button from the app.
• Recordings: It is very easy to record a webinar or conference call which you can then download.

Incentivized

• The fax feature is a bit cumbersome. Oftentimes we have more than one document to send in a transmission, and this system does not have the capability to add more than one attachment to a fax. Combining all branches into one document is time-consuming.

Incentivized

• If ReadyTalk provided an easier way to set up the initial call through a different platform aside from email, it may make things a bit simpler.
• ReadyTalk's monitor-specific screensharing process is a bit clunky and could be a bit better in identifying which monitor has been selected for sharing.
• ReadyTalk's admin dashboard could use a UI update.

Incentivized

In all likelihood, we will remain Panterra customers for many years. VoIP phone and messaging is a rapidly expanding and evolving market, however, and its possible a better solution will come along, but for now, Panterra Streams offers a compelling solution combining leading features, great customer service, and affordable pricing.

Incentivized

Great quality

Incentivized

ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting

Incentivized

The support team is fantastic, probably the best I have experienced with any company. If I have a question, I can quickly chat with support and they resolve the problem nearly immediately. I don't have to call a phone number and wait on the line for hours for a response. Overall, the support team is one of the main reasons we continue to utilize PanTerra Streams.

Incentivized

They have been responsive to support-related issues.

Incentivized

The implementation was fast. Things were explained quite well on the onboarding call. All that was left to do was to map the extensions(they did this for us) and port over the numbers. The porting process went pretty smoothly! No complaints at all.

Incentivized

PanTerra Networks is viewed as more competitive, and close enough to win. Those other companies do offer more integrations off the shelve, and do have a more user friendly portal. Panterra does give the client a more personalized experience when it comes to the presentation, so the customer feels like they're getting a more personalized experience.

Incentivized

Other regions in our organization have implemented WebEx. We have experienced poor audio and lack of customer service in our region. For quick interoffice communication and screen share, we use Skype for Business. Many people who have had the choice between WebEx and ReadyTalk will, more times than not, request a ReadyTalk account to be created. They feel the interface is much simpler to adapt. WebEx is not super friendly, especially on the backend of the tool.

Incentivized

• Very reliable. We make hundreds of calls outbound and there has never been a connectivity issue or otherwise
• We decreased our monthly expense for reliable service by several hundred dollars
• The onboarding support was the best we've ever experienced. They were on the phone while we hooked up every phone, tested, and got it all set up with ease.
• Any changes needed after onboarding were difficult to accomplish without a call to customer service. Some of those calls to customer service made things more confusing

Incentivized

• Positive impact. Able to fluidly demonstrate our software over conference call at the drop of a dime
• Positively impacts clients onboarding process due to ability to screen share with a high amount of people at the same time
• Higher ROI due to ability to show clients our new platform before their purchase in order to show the value of our product in real time via Readytalk conference

Incentivized