Likelihood to Recommend Beautiful interface throughout, easy setup, most natural progressions are fluid and easy to use. Browser functionality allows us to use it cross-platform. Very reasonable pricing model as well. We have had a little trouble using Paymo for the entire creative process to have proofs reviewed and approved. Also, have to use external forms to have work submitted from campus.
Read full review I have been using Toggl for about seven years now, and I absolutely love it. It keeps me on track with the tasks I complete throughout the day. Tracking my time makes me more accountable for the work I produce and how much time my work takes. Having the breakdown of my tasks helps inform decisions on hiring support staff. I can see exactly where my time goes and then formulate a strategy to either bring in more help, delegate work, or re-prioritize. When coupled with other productivity apps (I particularly use ToDoist), you can unlock even more of Toggl's power. Toggl Track isn't so much a checklist tool--it's a time tracker; but when I integrate my to-do app with the time tracking, I can quickly and easily switch between tasks without disrupting workflow.
Read full review Pros The ability to code exactly what time I worked on a project enables me to bill clients more accurately and within different minimums, which besides more accurately tracking time, this has been extremely helpful as I negotiate contracts for services and offer different deals with potential clients. Some are billed to the minute, some in 15-minute minimums, and some in 20-minute blocks. The live reports are great, showing time spent in the minimums that I've set, while also including as much detail as I wish to share. I've now started just writing my notes into the tracker, which are then carried into the live reports - this eases my needing to send logs to clients, as well as helping me to keep projects on track. Read full review Toggl integrates smoothly across multiple devices. I can seamlessly move from the field on my phone to the office on my computer and utilize Toggl the entire time. It has great customization. Setting up multiple customers in a variety of ways is easy and quick to do. We haven't found something we needed that we couldn't set up. The reporting is clean and informative. Reports can be generated for multiple criteria. Read full review Cons It would be really helpful if on the timer tool, they asked you to switch projects when you stop the timer, so it could fill that time in right away for you. I never use the 'My Tasks' because I don't fully understand how to integrate it to be useful to what our purposes are in Paymo. Some Youtube tutorials might be helpful Read full review I am genuinely trying to come up with room for improvement, but I am struggling Toggl is seriously my favorite tool I use as a freelancer, and they offer so much functionality for free - that's why I always write reviews Maybe they could make it a little easier to adjust time tracking mistakes (leaving the timer running too long) -- I have to do several clicks to fix it and I make this error frequently Read full review Usability It is a complete, a bit overambitious app but with many features that are needed. I didn't need most of the features but managed to make the most of the two I was using. Also, I think it is a well-rounded app and I am considering moving some team collab there.
Read full review Support Rating Good! Fast, excellent, speedy responses. They always wanted to know why and how they could improve on something (good on receiving feedback, too). Not that they were much needed, but my limited experience with them is good; they were really keen to understand what the problem was really about and how they could help with it.
Read full review I haven't needed much support from Toggl, as it's mostly come from a small team trying out the tool. I'm not entirely sure what the best way to reach them would be if I did need them. I'm also not sure how responsive they would be to support requests. But I think it's positive that I have not needed them
Read full review Alternatives Considered We still use
Trello and
Slack , but
Basecamp and
HubSpot are too much for our operation to manage or integrate. Paymo is missing some of the tracking features of
HubSpot and isn't as universally used as
Basecamp but we've been with them for 8 years and they seem to know what matters most to their user base
Read full review One year ago I compared it to several tools, trying to use them in parallel. Now I don't remember the exact names of those tools, but Toggl was the best for its simplicity. It is easier to use, with fewer clicks and hence less destruction
Read full review Return on Investment Gives me more accurate time that I've spent on projects compared to older methods I've used. Has data that I can pull together, for example my boss wanted to know the percentage of time I'd spent working on projects for one client compared to everything else - I was able to give them an accurate percentage. Forces you to stay on top of jobs, which can lengthen the time to complete something Read full review My timetracking needs are simple, so this is a great tool for me. Start the timer, stop the timer as client work is performed, whether that is uninterrupted time or not. It is very easy to review work time invested for each of my clients, making it easy for me to track my daily time and review monthly hours for preparing invoices. Daily time is automatically aggregated. Each time entry can be tagged with work activity, or projects can be segmented and time assigned to the segments with start and stop times. Read full review ScreenShots