Pendo.io vs. Siteimprove

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pendo.io
Score 8.6 out of 10
N/A
Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.N/A
Siteimprove
Score 9.5 out of 10
N/A
The Siteimprove platform offers tools used to create digital experiences optimized for quality, accessibility, analytics, and SEO. Sitemprove offers content insights and recommendations in a prioritized list to improve the impact of changes. It is available through three solution packages (Inclusivity, Content Experience, and Marketing Performance).N/A
Pricing
Pendo.ioSiteimprove
Editions & Modules
*Free
Free
Base
Contact sales team
Core
Contact sales team
Pulse
Contact sales team
Ultimate
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Pendo.ioSiteimprove
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Pendo.ioSiteimprove
Top Pros
Top Cons
Features
Pendo.ioSiteimprove
Web Analytics
Comparison of Web Analytics features of Product A and Product B
Pendo.io
-
Ratings
Siteimprove
7.4
1 Ratings
8% below category average
Lead Conversion Tracking00 Ratings10.01 Ratings
Bounce Rate Measurement00 Ratings7.01 Ratings
Device and Browser Reporting00 Ratings5.01 Ratings
Pageview Tracking00 Ratings8.01 Ratings
Event Tracking00 Ratings8.01 Ratings
Reporting in real-time00 Ratings4.01 Ratings
Referral Source Tracking00 Ratings7.01 Ratings
Customizable Dashboards00 Ratings10.01 Ratings
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Pendo.ioSiteimprove
Small Businesses
ChurnZero
ChurnZero
Score 9.3 out of 10
StatCounter
StatCounter
Score 9.0 out of 10
Medium-sized Companies
ChurnZero
ChurnZero
Score 9.3 out of 10
Optimal Workshop
Optimal Workshop
Score 9.2 out of 10
Enterprises
Whatfix
Whatfix
Score 8.5 out of 10
Optimal Workshop
Optimal Workshop
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pendo.ioSiteimprove
Likelihood to Recommend
8.3
(104 ratings)
10.0
(17 ratings)
Likelihood to Renew
9.0
(4 ratings)
-
(0 ratings)
Usability
7.8
(17 ratings)
10.0
(1 ratings)
Support Rating
9.7
(4 ratings)
9.3
(5 ratings)
Online Training
9.1
(1 ratings)
-
(0 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Pendo.ioSiteimprove
Likelihood to Recommend
Pendo.io
I don't think Pendo.io will be able to 100% replace our onboarding workflow, but for our new users from existing customers, we are launching onboarding guides to help that segment of new users receive more on-demand, self-service training. It is a little tricky to still figure out segments based on our app's ability to have custom user roles, and it would be great to be able to create segments based on whether a user's page has a specific button appear rather than tracking their clicks, since that will inevitably leave some users out of the segment.
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Siteimprove
Siteimprove works well for managing the health and performance of your customer-facing sites in terms of performance, digital experience, and accessibility. It also helps to define policies to proactively avoid experience breaks or issues for customers before they occur. It can improve by providing more options to configure policies for large sites with thousands of pages.
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Pros
Pendo.io
  • Creating solutions that you actually need and want to use - no fluff.
  • Enabling you to adopt those solutions by providing resources and a community for continual learning and improvement.
  • Everyone at Pendo.io is a rockstar - A-List employees throughout the ranks who are all determined to help you succeed. I'm amazed at all the awesome people I've worked with at Pendo. In 5 years I've never had a less-than-stellar interaction with a Pendozer.
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Siteimprove
  • User-friendly customisable dashboards, easy to make a dashboard from a template, or create your own, and add in whichever 'widgets' are relevant for what you are looking at
  • Flagging words to review, allowing users to check and confirm if the word is 'accepted' or is a misspelling
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Cons
Pendo.io
  • Pendo.io's Customer Support is sometimes lacking both in terms of response time and clarity/usefulness of the responses
  • Pendo.io's Customer API could use quite a bit of improvement, both in terms of what kind of functionality it allows but also in terms of the documentation available for it
  • Pendo.io's built in reporting and analysis building capabilities could be improved to allow more customization and options.
  • Pendo.io in-product communications (Pendo Guides) could be improved, particularly its out-of-the-box capabilities regarding customization of the interactions that they can "trigger" within the platform it is being used for and the types of "flow"/transitions it can support for walkthroughs. We use custom code (which Pendo Guides do support and that's nice) to make certain things work but it would be better to be able to do these things without it.
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Siteimprove
  • I don't like that there are different navigation paths to go from point A to point B. When I want to navigate to a specific place, I have more than one way to get there, which means I have to make a decision about how I want to there and I'd rather the designer make that design based on what would be most efficient for me.
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Likelihood to Renew
Pendo.io
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
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Siteimprove
No answers on this topic
Usability
Pendo.io
The design of their product is visually appealing, but I find their dashboard capabilities a tad too rudimentary. I also think their guide designs could benefit from ability to customize it a bit more and align to the look and feel of our brand.
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Siteimprove
Very intuitive UI that allows for quick building of dashboards across multiple metrics and funnels. Navigating to critical areas of focus after building dashboards is key as well.
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Support Rating
Pendo.io
They've been great anytime that we have needed help with something. They also have some really great help articles. We're able to figure most things out through their articles, but when we've had to call in they've been very helpful and we haven't had any problems. I'd highly recommend working with them.
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Siteimprove
I've used support often and it has been responsive, thorough and considerate of our needs. I can get a tech right away, they understand the issue, and work with us to resolve it. Often the problem is with the site we are trying to scan, sometimes it is with their product. I appreciate that they go beyond support into continually helping us implement SiteImprove in more places with 3rd party integration.
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Online Training
Pendo.io
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
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Siteimprove
No answers on this topic
Implementation Rating
Pendo.io
Use Segment to install and cut developers out of the work cycle!
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Siteimprove
No answers on this topic
Alternatives Considered
Pendo.io
Pendo.io doesn't try to fit every possible product management feature inside the application, rather it focuses on the user experience and analytics part. And they do that beautifully. Because they are focused on their strength so they are best in that, also their pricing is better than all the other competitors.
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Siteimprove
We have used or tested other tools that get installed on a computer or that are hosted online, but none of them offer the features that come with Siteimprove. TotalValidator Pro will check your site for accessibility issues, but it is a manual check and there is no historical reporting. I can;t remember the names of the other online solutions, but even if they offered similar features as Siteimprove, they were all very expensive .
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Return on Investment
Pendo.io
  • It has saved us tons of money on marketing. Instead of having our team spend tons of money on advertising for new products and services, we are able to connect with our customers directly in the product, which essentially is free (aside from paying for Pendo).
  • It has saved us tons of time by not having to do big reach outs to current customers.
  • It has helped a ton with churn and onboarding. We can quickly figure out which of our customers are and aren't utilizing certain key components within our software.
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Siteimprove
  • Siteimprove has helped bring our accessibility scores up from middling to near-perfect.
  • Siteimprove has helped reduce our broken links, style violations and misspellings.
  • Siteimprove's heatmaps have helped us make the case for enforcing best practices on the website among key stakeholders.
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ScreenShots