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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pepper Cloud

    Score9 out of 10
    Small Businesses (1-50 employees)
    Pepper Cloud CRM is a cloud-based customer relationship management software solution for SMBs that use WhatsApp, that when integrated adds lead management capabilities, scheduled messaging, and other outreach features.N/A

    SAP Sales Cloud

    Score8.6 out of 10
    N/ASAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
    Pricing
    Pepper CloudSAP Sales Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Pepper CloudSAP Sales Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Pepper CloudSAP Sales Cloud
    Considered Both Products
    Pepper Cloud AI WhatsApp CRM
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    91%
    Would buy again
    120 Answers
    Delivers good value for the price
    No answers on this topic
    95%
    Delivers good value for the price
    111 Answers
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    127 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    93%
    Lived up to sales and marketing promises
    98 Answers
    Implementation went as expected
    No answers on this topic
    89%
    Implementation went as expected
    99 Answers
    Features
    Pepper CloudSAP Sales Cloud
    Sales Force Automation
    Comparison of Sales Force Automation features of Pepper Cloud and SAP Sales Cloud
    Feature
    Pepper Cloud
    9.2
    1 Ratings
    16% above category average
    SAP Sales Cloud
    8.5
    152 Ratings
    8% above category average
    Customer data management / contact management10.01 Ratings8.2144 Ratings
    Workflow management9.01 Ratings8.8146 Ratings
    Territory management9.01 Ratings8.1130 Ratings
    Opportunity management9.01 Ratings9.0142 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.01 Ratings8.3136 Ratings
    Contract management9.01 Ratings7.9133 Ratings
    Quote & order management9.01 Ratings8.6133 Ratings
    Interaction tracking10.01 Ratings9.0137 Ratings
    Channel / partner relationship management10.01 Ratings8.4131 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pepper Cloud and SAP Sales Cloud
    Feature
    Pepper Cloud
    9.5
    1 Ratings
    21% above category average
    SAP Sales Cloud
    8.9
    130 Ratings
    14% above category average
    Case management9.01 Ratings8.7125 Ratings
    Call center management10.01 Ratings9.1114 Ratings
    Help desk management00 Ratings8.8115 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pepper Cloud and SAP Sales Cloud
    Feature
    Pepper Cloud
    8.5
    1 Ratings
    9% above category average
    SAP Sales Cloud
    8.0
    131 Ratings
    3% above category average
    Lead management10.01 Ratings8.0130 Ratings
    Email marketing7.01 Ratings7.9112 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pepper Cloud and SAP Sales Cloud
    Feature
    Pepper Cloud
    8.7
    1 Ratings
    12% above category average
    SAP Sales Cloud
    8.3
    143 Ratings
    8% above category average
    Task management10.01 Ratings8.4135 Ratings
    Billing and invoicing management8.01 Ratings8.4113 Ratings
    Reporting8.01 Ratings8.1131 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pepper Cloud and SAP Sales Cloud
    Feature
    Pepper Cloud
    8.7
    1 Ratings
    13% above category average
    SAP Sales Cloud
    8.3
    141 Ratings
    8% above category average
    Forecasting9.01 Ratings8.1131 Ratings
    Pipeline visualization9.01 Ratings8.9132 Ratings
    Customizable reports8.01 Ratings8.0136 Ratings
    Customization
    Comparison of Customization features of Pepper Cloud and SAP Sales Cloud
    Feature
    Pepper Cloud
    9.7
    1 Ratings
    24% above category average
    SAP Sales Cloud
    8.2
    138 Ratings
    7% above category average
    Custom fields10.01 Ratings8.0138 Ratings
    Custom objects9.01 Ratings7.9131 Ratings
    API for custom integration10.01 Ratings8.3123 Ratings
    Scripting environment00 Ratings8.6114 Ratings
    Security
    Comparison of Security features of Pepper Cloud and SAP Sales Cloud
    Feature
    Pepper Cloud
    8.5
    1 Ratings
    1% above category average
    SAP Sales Cloud
    9.2
    141 Ratings
    9% above category average
    Single sign-on capability9.01 Ratings9.3135 Ratings
    Role-based user permissions8.01 Ratings9.1135 Ratings
    Social CRM
    Comparison of Social CRM features of Pepper Cloud and SAP Sales Cloud
    Feature
    Pepper Cloud
    10.0
    1 Ratings
    28% above category average
    SAP Sales Cloud
    9.0
    98 Ratings
    18% above category average
    Social data10.01 Ratings8.698 Ratings
    Social engagement10.01 Ratings9.494 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pepper Cloud and SAP Sales Cloud
    Feature
    Pepper Cloud
    9.5
    1 Ratings
    23% above category average
    SAP Sales Cloud
    8.5
    117 Ratings
    12% above category average
    Marketing automation10.01 Ratings8.3113 Ratings
    Compensation management9.01 Ratings8.693 Ratings
    Platform
    Comparison of Platform features of Pepper Cloud and SAP Sales Cloud
    Feature
    Pepper Cloud
    10.0
    1 Ratings
    27% above category average
    SAP Sales Cloud
    8.1
    122 Ratings
    6% above category average
    Mobile access10.01 Ratings8.1122 Ratings
    Best Alternatives
    Pepper CloudSAP Sales Cloud
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pepper CloudSAP Sales Cloud
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.4
    (163 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.1
    (15 ratings)
    Usability
    10.0
    (1 ratings)
    7.0
    (10 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    Support Rating
    10.0
    (1 ratings)
    5.8
    (13 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.5
    (4 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (1 ratings)
    Ease of integration
    10.0
    (1 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.5
    (123 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    Pepper CloudSAP Sales Cloud
    Likelihood to Recommend
    Pepper Cloud AI WhatsApp CRM
    I use to interact with many clients on a daily basis on different platforms like WhatsApp, facebook, gmail, Outlook, etc. In that term Pepper Cloud helped me alot as I dont need to keep eyes on different platforms now. I can manage everything from CRM dashboard itself. Also it's mobile app make it more convenient to use
    Read full review
    SAP
    SAP Sales Cloud is highly suited for manufacturing and distribution enterprises and especially for people and companies who are already into SAP architecture. It is also great for industries which are consumer-packaged goods oriented, and it is highly structured for B2B sales which has predictive pipelines. I would say it is less suited for hyper growth or newer startups, especially people who are not familiar with the SAP ERP. It is multi-dimensional and has complex matrix structures, so it is a bit difficult to learn, and it might be daunting for new people.
    Incentivized
    Read full review
    Pros
    Pepper Cloud AI WhatsApp CRM
    • I particularly liked it's WhatsApp and other message channel integrations. It's makes it easy to handle conversations from single platform.
    • It's AI powered features like chatbot, task automation, etc very handy tools.
    • Multiple easy customization options
    • Works well with other programs seamlessly. Also, it should open API.
    • Provide 24*7 support.
    Read full review
    SAP
    • I love its ability to automate the entire sales process for us.
    • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
    • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
    Incentivized
    Read full review
    Cons
    Pepper Cloud AI WhatsApp CRM
    • Data and file storage is low
    • Limited email templates
    • The UI/Ux of reporting feature is bit old dated
    Read full review
    SAP
    • One area of concern is the many data silos that are present within SAP sales cloud
    • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
    • The product is quite vast and a lot more learning material and knowledge base documents are required.
    Read full review
    Likelihood to Renew
    Pepper Cloud AI WhatsApp CRM
    No answers on this topic
    SAP
    SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
    Incentivized
    Read full review
    Usability
    Pepper Cloud AI WhatsApp CRM
    Because it made me day to day work easy. I don't need to look after multiple apps to keep track of client's requirements. Everything can we handled from its dashboard only.
    Read full review
    SAP
    In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
    Incentivized
    Read full review
    Reliability and Availability
    Pepper Cloud AI WhatsApp CRM
    No answers on this topic
    SAP
    Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
    Read full review
    Support Rating
    Pepper Cloud AI WhatsApp CRM
    The provide 24*7 support on multiple channels like email, phone, WhatsApp, etc.
    Read full review
    SAP
    SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
    Read full review
    Online Training
    Pepper Cloud AI WhatsApp CRM
    No answers on this topic
    SAP
    Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
    Read full review
    Implementation Rating
    Pepper Cloud AI WhatsApp CRM
    No answers on this topic
    SAP
    I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
    Incentivized
    Read full review
    Alternatives Considered
    Pepper Cloud AI WhatsApp CRM
    Their unique capabilities includes omnichannel CRM at reasonable prices.
    Read full review
    SAP
    These other products are not fully focused on sales. Of course you can create a workflow for your employees but they have too much info that youll probably won't end Up using. Also their AI assistance is not that accurate when you need some advice or personalized Insights. That's why we swapped to another software that was focused on the sales funnel.
    Incentivized
    Read full review
    Scalability
    Pepper Cloud AI WhatsApp CRM
    No answers on this topic
    SAP
    1. It much needed to the end-user like sales person and marketing team to read the real time analysis for better decision making and deal closing. 2. Cost calculation and tracking becomes easier on go. 3. HR department, sales and marketing teams are getting insights for further improvement of the process of sales and conversion rate. 4. Easier to know customer behavior and taste.
    Incentivized
    Read full review
    Return on Investment
    Pepper Cloud AI WhatsApp CRM
    • Being a social CRM, it provided a unified platfrom for managing multiple conversations at place.
    • It's integration capabilities makes it good option
    • Helped us to provide omnichannel support to our clients. We can now provide support to our clients via voice/video calls, email, social media, whatsapp, etc.
    Read full review
    SAP
    • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
    • Standard templates facilitate easy and efficient lead interaction.
    • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
    Incentivized
    Read full review
    ScreenShots

    Pepper Cloud Screenshots

    Screenshot of AI-powered Sales CRM SoftwareScreenshot of Opportunity Management DashboardScreenshot of CRM integrations

    SAP Sales Cloud Screenshots

    Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization