Likelihood to Recommend
This video meeting software is good for all those who want to collaborate with their teams on some serious business discussions and it provides the best quality of video without any interruption. Its features work perfectly well from recording to scheduling. But it is not favorable when someone is facing a weak internet connection.
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Today, every company needs to deal with increasingly complex communications environments that open up a wide variety of communication methods. Webex App expands communication and improves productivity. It is very suitable for consolidating and optimizing the collaborative work of our company, with the diversity of communication channels it provides. It allows for obtaining a dynamic, secure, and stable communication flow.
Read full review Pros Ease of use - The product is extremely user-friendly Being able to use many video conference devices with minimal hassle is a nice bonus. The sound and video quality are some of the best I've experienced Read full review High-quality, high-impact communications in our workflow. It's great for sharing large documents, it doesn't slow down our communications. The dark mode is excellent, it has a good image and seamless integration features. We can record meetings, which is perfect for backing up any information that may be overlooked. Read full review Cons It's hard to find anY cons. But perhaps, the "getting started" manual which is available, and they do send it when you first start, which is needless and far too big whould be replaced by a 15 minute videocall. That's so much better a way to go as no one has time to read so much anymore. Read full review The UI could have been more interactive and smart The loading time of the app when opening first time or after an update is very long, this should be fixed In case of network failure, the app does not show whether it is still connected or not, a random stopping of the audio and video cannot be an indication of which side the network failure has been on Read full review Likelihood to Renew
Webex App is really easy to use, friendly interface and feature rich application. Besides that, there are some few bugs and instability to correct to give a 10 grade in my opinion. The application sometimes lost audio device configuration, specially when used with Microsoft Windows 11. It is somehow annoying behavior, not frequently but it forces you to restart Windows to get it back to normal condition.
Read full review Usability
Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.
Read full review Reliability and Availability
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Read full review Performance
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
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Pexip Infinity's customer support function deserves a full score for their work. The ironic thing is, I have never had to deal with them at all, which means that their entire development team is actually a support team because they have crafted a product that the client never has to talk to them about; it is just that good and works seamlessly. There are very few products out there that works as easily as Pexip Infinity.
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It's a fantastic product, but nothing is perfect, and there's always room for improvement, hence the 9/10. The integrations, the application available from the application itself, and API make this a well-supported solution for any organisation. Cisco also allows you to raise support cases specifically for Webex App (subject to support contracts, I presume), ensuring that these go to the correct team after opening the case.
Read full review In-Person Training
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Read full review Online Training
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Read full review Implementation Rating
Implementation was quite smooth
Read full review Alternatives Considered
Gotomeeting and WebEx are overpriced and quite old technologies in a market ripe for real change.
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I had to choose Webex App, my company uses it. It stacks up very poorly in the UI/UX department. The whole app is a mess. If it wasn’t a mess it would’ve taken over as the app of the pandemic. It needs a fundamental redesign. I hate using it.
Read full review Scalability
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Read full review Return on Investment There is better collaboration in our team. We don’t need to be present in the office to discuss something important as we can collaborate from almost anywhere. We cannot add a large number of participants as it gets disturbed and the system gets clunky. Read full review We have a different approach because we are working in the Education field. Many students use now Webex in their jobs. Many teachers have now good skills for online education due to Webex conferences. Our students have good jobs and they manage to access Universities due to our Webex conferences. Read full review ScreenShots