Playvox vs. Workmate

Playvox is well suited to rate and track process adherence and work quality percentual. It is also great to document coaching and track advisors' development, as well as to do knowledge checks through quizzes. It is not so appropriate if you need to see the previous coachings made, since those cannot be opened when they finished.

Incentivized

As a supervisor this software is a big help for us to be able to make a proper tracking of our task force, without interfering or being over the shoulder, the variety of options available is great, while I had no full control of the software by company regulations I was able to use it in specific for the managing of the shifts and performance of our teams.

Incentivized

• monitoring the chats and calls to know your mistakes and get it solve.
• analyst your skills, and it makes you to know are you doing well or not.
• coaching and learning from your mistakes, and seeing the errors to improve your skills in handling.

Incentivized

• The employee time tracking function has allowed us to minimize and even avoid payroll errors.
• We also find the tracking of vacations and absences great, so we can easily find replacements for those jobs.
• Payroll management is very good, it helped us to keep control of finances and to have everything in order with the administrative department.

Incentivized

• The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
• Keep a lot of information
• It should have more languages for ease of control

Incentivized

• Customer Support team.
• Schedule Management.
• UI modelling.

Incentivized

I do not think my organization has and 2nd thought of changing the Playvox because I am sure they cannot find another option that is as easy and smooth. There is no other option at all. Playvox is being used here in every department and the company cannot run without this. Now it is a basic need of this business

Incentivized

Playvox is an easy-to-use platform, all features are intuitive, which makes navigation easy. I never found navigation problems, I was always able to find all the items I needed, all the information is well separated, what could improve is the possibility of moving some items, putting the ones that I use the most in evidence.

I don't think I've encountered software problems before

Incentivized

do pages load quickly? yes / Do reports complete in a reasonable time frame, given their complexity? yes i think / If Playvox integrates with any other software or systems, does it tend to slow them down? i don't know

Incentivized

We have had multiple live trainings (Zoom). The training at the beginning of the set up was top notch. We had some additional questions about coaching and they jumped on the opportunity to help us. We have a designated trainer and account manager.

Incentivized

The training came from one of our associates it was not directly from a Workmate employee, however, it was good enough to let us understand it, and the person who gave us the training was open to ask questions even after the training ended, however as it was really easy to use, we only contacted him for small details.

Incentivized

From the day first, we were active on Playvox and happy with the features. It does not take much time to understand its features and its performance. A few training sessions with 'How to use' and we are experts using Playvox.

Incentivized

I selected Playvox as it is the platform my organization uses. I've never worked with another platform like this. In other companies I worked, procedures, communications, and training were not saved, they were only communicated verbally and sometimes a document with what should be done, but nothing compared to the ease of using a Playvox.

Incentivized

It was not my decision to use it, it was the software available for that current campaign in the company, being honest while both of them are excellent to work with, the design in OnShift is more user friendly, most of my colleagues were in agreement with that, as for Workmate, it was really helpful but some times we were confused by the user interface, it wasn't very negative but it really gets on your nerves.

Incentivized

I think it is the best rating based on my experience

Incentivized

• Playvox directly impacts our Happiness ratings. From an average of 85% great ratings to 90% great ratings in a matter of 3-6 months.
• Playvox impacts the number of responses our team has to send in order to find a solution for the customer. Dropping average replies to solution from 3 to 2.

Incentivized

• The learning curve is a bit slow at the beginning and we needed some time and several weeks to adapt to the system.
• We have also had to use external technical support because we have had no response from Workmate technical support.
• It has made it easier for us in the HR department, which means faster work in less time.

Incentivized