Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Plivo
Score 9.9 out of 10
Mid-Size Companies (51-1,000 employees)
Plivo’s cloud communication platform offers a way for companies to modernize their business communications. Plivo’s API platform lets businesses incorporate voice and text messaging capabilities (both SMS and MMS) into their own applications, and offers SIP trunking and phone number rental services. Benefits of choosing Plivo include: • Supports sending messages and making voice calls to 190+ countries. • Enterprise-ready Premium Communication Network boasts an uptime…
$0
per SMS recieved
RingEX
Score 8.5 out of 10
N/A
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
$29.99
per month
Pricing
PlivoRingEX
Editions & Modules
SMS API Platform
$0
per SMS recieved
Zentrunk - SIP Trunking
$0
per call recieved/per minute
SMS API Platform
$0.01
per SMS sent
Zentrunk - SIP Trunking
$0.01
per call made/per minute
Voice API Platform
$0.01
per call recieved/per minute
Voice API Platform
$0.01
per call made/per minute
Local Numbers
$0.50
per month
Toll Free Numbers
$1
per month
Short Code
$500
per month
No answers on this topic
Offerings
Pricing Offerings
PlivoRingEX
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)
More Pricing Information
Community Pulse
PlivoRingEX
Features
PlivoRingEX
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Plivo
-
Ratings
RingEX
8.4
187 Ratings
1% above category average
Hosted PBX00 Ratings8.5101 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings8.3138 Ratings
Directory of employee names00 Ratings9.0169 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Plivo
-
Ratings
RingEX
8.6
196 Ratings
1% above category average
Answering rules00 Ratings8.7181 Ratings
Call recording00 Ratings8.7167 Ratings
Call park00 Ratings8.4146 Ratings
Call screening00 Ratings8.4157 Ratings
Message alerts00 Ratings8.7184 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Plivo
-
Ratings
RingEX
9.1
171 Ratings
6% above category average
Mobile app for iOS00 Ratings9.0148 Ratings
Mobile app for Android00 Ratings9.2128 Ratings
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PlivoRingEX
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Score 9.0 out of 10
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Score 9.3 out of 10
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Telegram
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Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Enterprises
Telegram
Telegram
Score 9.0 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PlivoRingEX
Likelihood to Recommend
6.0
(3 ratings)
8.4
(191 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(15 ratings)
Usability
10.0
(1 ratings)
8.7
(11 ratings)
Availability
-
(0 ratings)
9.2
(121 ratings)
Performance
-
(0 ratings)
8.0
(2 ratings)
Support Rating
10.0
(2 ratings)
5.3
(28 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Implementation Rating
-
(0 ratings)
8.1
(6 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
1.0
(1 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(2 ratings)
Professional Services
-
(0 ratings)
1.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
PlivoRingEX
Likelihood to Recommend
Plivo
If you have a business and a phone you need Plivo so you can track all incoming calls. Using this service allows for you to track an[y] missed calls allowing you the ability to try to call potential customers, clients and see how you can help them with your products and or services.
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RingCentral
RingCentral is generally good for business calls, as its mobile features, combined with landline office options, are great for communication on the go. It is also an affordable option to have a mobile cellular device if you have a lot of staff. Setup especially for multilevel authorization can be a hassle but it works well if well set up, you would have to get help in rectifying this if not calls might be redirected to the wrong extensions and changing it is not very straight forward.
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Pros
Plivo
  • Easy integration
  • Customer service is good
  • Services are prompt
Read full review
RingCentral
  • Chat and Messaging - Conversations are easy to search, topics can be pinned or bookmarked, and groups are easy to create and administer.
  • Phone - The core functionality works very well allowing voice, txt/sms, and faxing for all users. Administration is generally fairly easy as well.
  • Mobile Client - the mobile app offers all of the same functionality as the desktop or web client.
  • Video - Video calls make it easy to share screens with other users and includes a lot of tools for planning.
Read full review
Cons
Plivo
  • Customer support
  • Response times
  • Account transparency
Read full review
RingCentral
  • We can use the RingEx in our Mobile to use for Basic calls and messages, but sometimes the mobile application lags or disconnects while using video calls or screen sharing.
  • we can easily configure in our laptops.
  • The Meeting recording option is really helpful for our organization
Read full review
Likelihood to Renew
Plivo
No answers on this topic
RingCentral
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
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Usability
Plivo
They deserve a 10+ rating starting from signing up to implementing their services. I am not the best person to get computer tasks done and this company made it a breeze.
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RingCentral
They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform
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Reliability and Availability
Plivo
No answers on this topic
RingCentral
RingEx is reliable I have not had any issues as of yet. I use both plants we have, and the service is fair to good. The service as a whole is solid and a great method to get in contact with anyone. I know the service also involves Wi-Fi and cellular service, or, in other words, how good your signal is.
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Performance
Plivo
No answers on this topic
RingCentral
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.
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Support Rating
Plivo
  • It is good to use Plivo for integration, and also it provides easy access to APIs, and also, the UI is understandable.
  • Even a non-techy can use Plivo and integrate the services if required.
  • You have all the APIs available at a single place for your ready reference. Things are manageable and easy.
Read full review
RingCentral
Call-in support is fantastic. I have never called in and had it taken more than 30 minutes to resolve our issue. Email support is terrible. You will likely go 24+ hours until you hear back and the response is likely a canned one. I personally prefer the email or chat support option, but find myself calling instead because the email support experience is so poor.
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In-Person Training
Plivo
No answers on this topic
RingCentral
I really didn't know all the capabilities
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Implementation Rating
Plivo
No answers on this topic
RingCentral
If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.
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Alternatives Considered
Plivo
  • Yes, it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer.
  • Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner.
Read full review
RingCentral
We switched from GoTo's platform with pieces of Teams. At that time, the complexity and difficulty of integrating all of the features and connecting them to get a simple platform that was stable and easy to train weren't available elsewhere.
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Contract Terms and Pricing Model
Plivo
No answers on this topic
RingCentral
not to sign up for it or give them any money for a product that does not work
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Scalability
Plivo
No answers on this topic
RingCentral
We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.
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Return on Investment
Plivo
  • None now that they no longer support their product
Read full review
RingCentral
  • Enhanced patient accountability, we can track all calls - incoming and outgoing - patients tend to state that they called and left a message, but they either never called or did not leave a message. With RingEX, we can track whether they really did. It saves us quite a bit of time and aggravation.
  • Faxing is more accurate and usually very quick. Because it's accurate, it saves us time with phone calls about faxes we never received and having to refax items. Also, faxing via the system instead of printing and scanning is a time-saver.
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ScreenShots