Pollfish vs. Quantum Workplace Engagement Surveys and Pulses

Again, when it comes to quick, DIY research it is one of the best options I've seen! Capable of a lot and very reliable, stable platform with quality respondents. They also automatically do bad data checks while in field, which saves time and effort on the back end and makes it easier to trust the results. Also, passing this to a colleague who is less skilled when it comes to research is less of an issue since their team also reviews every survey before launch

Incentivized

This is well suited to give you a guideline of where your company is at and areas that can improve upon. This was our first year so I believe when we continue to use this it will show areas that we can still improve upon and areas that we have improved upon

Incentivized

• Pollfish is very intuitive to use. If you understand how survey questions and answer options are structured, building the surveys themselves is pretty simple.
• When you do run into problems, the customer service through the chat agent on the site is second to none. They are always very responsive and have answered any question I've ever had very quickly and very clearly.
• Pollfish automatically can break you data down into several interesting subcategories. But it's also very easy to break your pool down into one that's very custom, and that's something that other survey companies charge quite a bit for.

Incentivized

• Quantum reporting was really easy to read and great for presenting to upper management.
• They also offered some great additional resources for an upcharge.
• This software is customizable to your organization, which is great.
• This software was very user-friendly for my employees completing the engagement survey.

Incentivized

• Prohibiting participants who don't fit your requirements. I've seen times where someone will literally say in a free responses question that they marked an answer, got rejected from a study, then opened the link again and selected a new answer to be able to participate.
• An easy way to remove participants who are "bad responses" and have the results view upload seamlessly.
• Maybe an AI function that helps you remove bias from quesitons.

Incentivized

• I mentioned this to them after our last survey. The first year we did the survey the Quantum Workplace site provided us with detailed information on creating improvement plans, questions for employee focus groups and best practice information. While the site still provides information on creating an action plan, they removed the other information and haven't offered any new tips in the past two years. I would like to see them bring this back and update it each year so it is fresh and provides usable action items.

Incentivized

Everything that I had expected from the survey were delivered with a few more

Incentivized

I think it is limited in being a browser only application. If there was a native software application that hosted Pollfish to eliminate some of the lag time working in surveys, I think that would be a big value add. Sometimes the platform gets too bogged online when trying to add things into the survey.

Incentivized

The survey is very easy to use. Our Team Members were able to take the survey via their cell phones and had little to no trouble completing them in a reasonable period of time. Our folks in the office with computer access were all surprised at how easy and smooth the process to provide feedback went and how quickly they were able to work through each question.

Incentivized

The professionals at Quantum really take the time to understand you and your organization and I think this goes a long way in rolling the product out with little to no issues. Their Customer Service Team does an outstanding job of being available or getting back to you in a very short period of time. I do not recall EVER being frustrated because I had to wait to get a question answered or could not get a question answered within a reasonable period of time.

Incentivized

Very easy system to use. I also like how you can customize your survey to work on certain areas you feel are important at the time. They also provide you with a list of questions you can select from as well as implement any custom questions you feel would be beneficial

Incentivized

Honestly, it came down to having a user-friendly platform at an affordable cost. For the type of analysis we do, we don’t need a heavy, highly complex solution like Qualtrics -- after trying it, we found it far too intimidating and expensive to maintain. Pollfish provides a strong balance of capabilities with reliable data, and we can create, launch, and collect results within hours. I’ve considered exploring other options, but Pollfish continues to reinvest in the platform and add value, which has kept it aligned with our business needs.

Incentivized

We selected Quantum Workplace for three primary reasons:

• Greater database of survey responses from more organizations and employees (strong benchmark universe)
• Automated tools to create department level executive summary presentations
• Prior experience with Quantum via Best Places to Work survey

And, finally, the pricing was very competitive, although not necessarily the lowest.

Incentivized

• At least a couple of our new business wins this year were attributed to prospective clients appreciating the thorough research our new business team conducted preparing for the pitch. We used Pollfish to collect the data for that research.
• We accelerated several deliverables being able to design, field and analyze surveys "un-house" using Pollfish rather than waiting for a 3rd party full-service vendor to return the survey data to us.

Incentivized

• Much better turn-around on reporting which has led to us being able to begin follow-up steps with our employees MUCH quicker.
• Improved results analysis allowing managers to better target their efforts.
• Reporting that is consistent with our marketing brand standards so that it doesn't feel too "off the shelf".