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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PrestaShop

    Score7.6 out of 10
    N/APrestaShop is a free, open source e-commerce solution available under the Open Software License and officially launched in August 2007. The software is written in PHP and based on the Smarty template engine and is currently used by 165,000 shops worldwide. The PrestaShop group was founded in Paris, with a second Headquarters opened in Miami in 2011. PrestaShop is translated into 63 languages, with English, French, Portuguese, German, Spanish, Italian, Dutch, Polish and Russian having full…

    $24

    per month

    Salesforce Experience Cloud

    Score8.3 out of 10
    N/ASalesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A
    Pricing
    PrestaShopSalesforce Experience Cloud
    Editions & Modules
    PrestaShop Hosted
    $24
    per month
    PrestaShop
    Free
    Enterprise
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    PrestaShopSalesforce Experience Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPrices are in Euros.—
    More Pricing Information
    Community Pulse
    PrestaShopSalesforce Experience Cloud
    Considered Both Products
    PrestaShop
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    75%
    Would buy again
    6 Answers
    96%
    Would buy again
    45 Answers
    Delivers good value for the price
    71%
    Delivers good value for the price
    5 Answers
    97%
    Delivers good value for the price
    37 Answers
    Happy with the feature set
    88%
    Happy with the feature set
    7 Answers
    96%
    Happy with the feature set
    45 Answers
    Lived up to sales and marketing promises
    75%
    Lived up to sales and marketing promises
    6 Answers
    97%
    Lived up to sales and marketing promises
    28 Answers
    Implementation went as expected
    75%
    Implementation went as expected
    6 Answers
    91%
    Implementation went as expected
    30 Answers
    Features
    PrestaShopSalesforce Experience Cloud
    Online Storefront
    Comparison of Online Storefront features of PrestaShop and Salesforce Experience Cloud
    Feature
    PrestaShop
    7.3
    5 Ratings
    7% below category average
    Salesforce Experience Cloud
    -
    Ratings
    Product catalog & listings9.75 Ratings00 Ratings
    Product management7.75 Ratings00 Ratings
    Bulk product upload5.04 Ratings00 Ratings
    Branding5.04 Ratings00 Ratings
    Mobile storefront9.75 Ratings00 Ratings
    Product variations5.04 Ratings00 Ratings
    Website integration9.85 Ratings00 Ratings
    Visual customization6.04 Ratings00 Ratings
    CMS7.85 Ratings00 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of PrestaShop and Salesforce Experience Cloud
    Feature
    PrestaShop
    6.9
    5 Ratings
    10% below category average
    Salesforce Experience Cloud
    -
    Ratings
    Abandoned cart recovery6.03 Ratings00 Ratings
    Checkout user experience7.95 Ratings00 Ratings
    Online Payment System
    Comparison of Online Payment System features of PrestaShop and Salesforce Experience Cloud
    Feature
    PrestaShop
    7.8
    5 Ratings
    7% below category average
    Salesforce Experience Cloud
    -
    Ratings
    eCommerce security7.85 Ratings00 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of PrestaShop and Salesforce Experience Cloud
    Feature
    PrestaShop
    6.6
    12 Ratings
    15% below category average
    Salesforce Experience Cloud
    -
    Ratings
    Promotions & discounts7.95 Ratings00 Ratings
    Personalized recommendations5.14 Ratings00 Ratings
    SEO6.912 Ratings00 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of PrestaShop and Salesforce Experience Cloud
    Feature
    PrestaShop
    9.0
    5 Ratings
    11% above category average
    Salesforce Experience Cloud
    -
    Ratings
    Multi-site management7.85 Ratings00 Ratings
    Order processing8.85 Ratings00 Ratings
    Inventory management9.65 Ratings00 Ratings
    Shipping10.04 Ratings00 Ratings
    Custom functionality8.75 Ratings00 Ratings
    Best Alternatives
    PrestaShopSalesforce Experience Cloud
    Small Businesses
    Ecwid by Lightspeed
    Score10 out of 10
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    Shopify
    Score8.7 out of 10
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    IBM Digital Commerce
    Score9 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PrestaShopSalesforce Experience Cloud
    Likelihood to Recommend
    7.6
    (13 ratings)
    8.9
    (71 ratings)
    Likelihood to Renew
    1.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    3.0
    (1 ratings)
    8.1
    (15 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    7.0
    (1 ratings)
    9.1
    (5 ratings)
    Support Rating
    2.0
    (1 ratings)
    8.0
    (18 ratings)
    Ease of integration
    -
    (0 ratings)
    9.4
    (4 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    PrestaShopSalesforce Experience Cloud
    Likelihood to Recommend
    PrestaShop
    This is a great system for small and medium businesses dealing from 1 product to 100,000 products. It is elegant to use and very stable. The system may not be great for converting into a marketplace and the handling of > 1million products. The system is also not suitable for services selling like events, registrations, subscriptions and ticket bookings etc.
    Read full review
    Salesforce
    For well-suited, this product is great for your external clientele groups that you would not necessarily want to have a high user fee rate for. So basically general public or a group that will be authorized to come in and just do a few things here and there, but you don't necessarily want them access to all of your systems and your data points for groups that it would not be a great use for. I'd say probably your high level internal staff, they're going to be using a lot of the backend functionality automations, evaluating data, managing data, and doing custom inputs. That's just not what's intended for.
    Incentivized
    Read full review
    Pros
    PrestaShop
    • The PayPal button modality was integrated with the PrestaShop system, which helped our clients to complete payments digitally in just a few seconds, this integrated button allowed to streamline many transactions.
    • Performing inventory reviews and modifying the PrestaShop catalog was one of the things that I liked the most, I could make changes to the catalog, make changes to the conditions of the products in the catalog and all those changes were reflected on my website in a instant, no need to wait some time.
    • The PrestaShop system created a digital invoice for each client who made the advance payment of a property, which made it even easier to complete the property negotiation. Customers came to our company with the digital invoice for the advance payment and it was easy to identify the property that was paid, thanks to the digital invoice.
    Incentivized
    Read full review
    Salesforce
    • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
    • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
    • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
    Incentivized
    Read full review
    Cons
    PrestaShop
    • Not a lot of free templates.
    • Images can sometimes be too compressed and lose their full quality, so better settings for that could be introduced.
    • Being able to change the look of your automatic emails via default settings can also be introduced.
    Incentivized
    Read full review
    Salesforce
    • Unlike other CMS platforms like Wordpress and Adobe Experience Manager, Salesforce does not provide a fully featured editor with a drag-and-drop design tool.
    • Our content creators and marketing team often struggle with permissions and how to distribute content across different experience cloud sites.
    • Also, there is no side-to-side comparison view for content editors to update the content easily.
    Incentivized
    Read full review
    Likelihood to Renew
    PrestaShop
    Considering the problems we had and still have, 0.
    Read full review
    Salesforce
    Renewal exercise is already underway. Platform is to ubiquitous to not leverage, especially at a Fortune 50 firm
    Incentivized
    Read full review
    Usability
    PrestaShop
    The lack of performance and the unstable system make it very hard to use it for a serious e-commerce application.
    Read full review
    Salesforce
    Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.
    Incentivized
    Read full review
    Reliability and Availability
    PrestaShop
    100s of implementation and so far no major security breaches.
    Read full review
    Salesforce
    No answers on this topic
    Performance
    PrestaShop
    Some caching and optimization is definitely needed. However, it is not as bloated as other CMSs with lots of plugins needed.
    Read full review
    Salesforce
    Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
    Incentivized
    Read full review
    Support Rating
    PrestaShop
    Since we use PrestaShop OpenSource there is only community support. What we found is that many other users fight with the same problems and there seems no solution or input from the PrestaShop developers' side.
    Read full review
    Salesforce
    Although support from Salesforce itself can be quite unresponsive sometimes, the community hub is incredibly helpful. The large user base of Salesforce products contribute to troubleshooting and the forums are a powerful tool for finding solutions and possible bugs and response times can be quite fast compared to your regular support channels.
    Incentivized
    Read full review
    Alternatives Considered
    PrestaShop
    It's a no-brainer for e-commerce stores. BigCommerce and Magento both far out-distanced PrestaShop in every major category. If you're just getting into e-commerce, I would highly recommend either BigCommerce or Magento. Their online documentation and support far outweigh any advantages you'd have over going with an open source software like PrestaShop.
    Incentivized
    Read full review
    Salesforce
    Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.
    Incentivized
    Read full review
    Scalability
    PrestaShop
    This is the best example of "If it's not broken, don't fix it!".
    Read full review
    Salesforce
    No answers on this topic
    Return on Investment
    PrestaShop
    • It slowed down our Hosting service. Our website took a long time to fully load on our clients' devices due to the high consumption of the integration with the PrestaShop service.
    • It provided us with a fast billing service, where our clients obtained invoices in PDF mode for the electronic payments they made for the properties. These digital invoices helped us to recognize the property they wanted faster and streamlined the negotiation process.
    • The templates that had an optimized design, were too expensive, this caused that our catalog design was very simple and did not capture the interest of customers.
    Incentivized
    Read full review
    Salesforce
    • Time savings for our customer success team - no need to continually follow up on tickets as customers have access to see status themselves
    • In the future, it will also allow us to create more impactful knowledge articles that will increase self-service over ticket creation
    Incentivized
    Read full review
    ScreenShots

    PrestaShop Screenshots

    Product screenshotProduct screenshotProduct screenshot