Procore vs. ServiceTitan

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Procore
Score 8.6 out of 10
N/A
Procore is a project management software designed specifically for the construction industry. Procore is cloud-based and allows unlimited users per instance, so that construction team members and stakeholders can all access project information and documents.N/A
ServiceTitan
Score 7.0 out of 10
N/A
ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job booking, drag and drop dispatch board, communication with technicians via integrated texting, email and calls, and advanced reporting. The technician mobile solution allows for paperless invoicing, virtual…
$125
per technician/per month
Pricing
ProcoreServiceTitan
Editions & Modules
Custom Bundle
Custom Quote
annually
ServiceTitan
$125
per technician/per month
ServiceTitan
$398
per month
Offerings
Pricing Offerings
ProcoreServiceTitan
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsProcore charges an upfront annual fee by product and based upon Annual Construction Volume (ACV) - the aggregate dollar value of the construction work across the customer's projects. Procore contracts include access for unlimited users, customer support, unlimited data storage, and product enhancements, at no additional cost. Multi-year pools: Contract volume is set for the entire multi-year term and can be consumed at any time during that period to help smooth out variability in consumption. Volume opt-in: Up-front contractual pricing is put in place for additional volume that might need to be added mid-term, to increase predictability of costs. Renewal rate protection: Up-front setting of rates is locked now, so you can budget accordingly for future renewals and improve cost predictability in future years.
More Pricing Information
Features
ProcoreServiceTitan
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Procore
7.9
55 Ratings
3% above category average
ServiceTitan
-
Ratings
Compliance data (COBRA, OSHA, etc.)7.955 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Procore
7.5
51 Ratings
1% below category average
ServiceTitan
-
Ratings
Support for external payroll vendors7.551 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Procore
7.6
186 Ratings
2% below category average
ServiceTitan
-
Ratings
Dashboards7.7173 Ratings00 Ratings
Standard reports7.7178 Ratings00 Ratings
Custom reports7.7173 Ratings00 Ratings
Data exportability7.4166 Ratings00 Ratings
Construction Project & Field Management
Comparison of Construction Project & Field Management features of Product A and Product B
Procore
8.5
749 Ratings
12% above category average
ServiceTitan
-
Ratings
Plan distribution & viewing8.9719 Ratings00 Ratings
Plan markups & sharing8.6692 Ratings00 Ratings
Issue tracking & punchlists8.7672 Ratings00 Ratings
Photo documentation8.8722 Ratings00 Ratings
Jobsite reports8.6684 Ratings00 Ratings
Document sharing8.5739 Ratings00 Ratings
RFI tools8.8701 Ratings00 Ratings
Collaboration & approvals8.2679 Ratings00 Ratings
As-built drawings8.3119 Ratings00 Ratings
Mobile app8.1694 Ratings00 Ratings
Submittal design and management8.5202 Ratings00 Ratings
Meeting Minutes7.8190 Ratings00 Ratings
Specifications8.7199 Ratings00 Ratings
Change orders8.3164 Ratings00 Ratings
Estimating
Comparison of Estimating features of Product A and Product B
Procore
8.3
107 Ratings
3% above category average
ServiceTitan
-
Ratings
Takeoff tools10.04 Ratings00 Ratings
Job costing7.194 Ratings00 Ratings
Cost databases8.14 Ratings00 Ratings
Cost calculator9.04 Ratings00 Ratings
Bid creation7.2101 Ratings00 Ratings
Best Alternatives
ProcoreServiceTitan
Small Businesses
FollowUp CRM
FollowUp CRM
Score 10.0 out of 10
Kickserv
Kickserv
Score 9.3 out of 10
Medium-sized Companies
Autodesk BIM Collaborate Pro
Autodesk BIM Collaborate Pro
Score 9.3 out of 10
Jotform
Jotform
Score 8.7 out of 10
Enterprises
Autodesk BIM Collaborate Pro
Autodesk BIM Collaborate Pro
Score 9.3 out of 10
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.8 out of 10
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User Ratings
ProcoreServiceTitan
Likelihood to Recommend
8.5
(855 ratings)
5.5
(14 ratings)
Likelihood to Renew
8.9
(68 ratings)
-
(0 ratings)
Usability
9.3
(55 ratings)
5.5
(2 ratings)
Availability
9.9
(15 ratings)
-
(0 ratings)
Performance
9.5
(15 ratings)
-
(0 ratings)
Support Rating
9.0
(68 ratings)
-
(0 ratings)
In-Person Training
8.1
(5 ratings)
-
(0 ratings)
Online Training
9.3
(13 ratings)
-
(0 ratings)
Implementation Rating
9.8
(113 ratings)
-
(0 ratings)
Configurability
9.3
(15 ratings)
-
(0 ratings)
Ease of integration
9.1
(310 ratings)
-
(0 ratings)
Product Scalability
9.8
(15 ratings)
-
(0 ratings)
Vendor post-sale
9.9
(13 ratings)
-
(0 ratings)
Vendor pre-sale
9.8
(14 ratings)
-
(0 ratings)
User Testimonials
ProcoreServiceTitan
Likelihood to Recommend
Procore Technologies
It works great for project management and putting all job-specific documents in one place. We are able to share drawings, submittals, and forms with our customers and subcontractors in a safe and reliable platform. However, getting reporting data is somewhat lacking, so if your business needs advanced options, you might try and find a better product.
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ServiceTitan
ServiceTitan seems to be incredibly customizable depending on what is needed, and therefore I would recommend it in any case where customers and jobs are recorded and scheduled. It can be used in a variety of ways and has multiple functions, including revenue and inventory tracking. Whether a big or small company, I feel with proper training anyone could utilize ServiceTitan very effectively to improve both productivity and record-keeping.
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Pros
Procore Technologies
  • Does well Emailing me (If i am subscribed to a project) to let me know when revisions have been updated.
  • Easy to navigate
  • Great at Allowing me as a project Engineer to Upload my drawings to Procore. Not a lot of steps, and very easy to do.
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ServiceTitan
  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
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Cons
Procore Technologies
  • Downloading drawing sets sometimes involves an extra step that holds up the process
  • The dashboard is simplistic to the point that I don't feel like I am getting enough information about a specific project from the get-go
  • Granting access to a project on Procore is not very straightforward as a consultant- restrictions sometimes cause hold-ups
Read full review
ServiceTitan
  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
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Likelihood to Renew
Procore Technologies
We will undoubtedly renew Procore as it has proven itself to be a means to better track and improve upon our efficiency and communications between job sites and their project managers as well as all other departments. Procore has made an incredible impact on how we, as a company, do our job on all levels; it is one of our most powerful and effective resources.
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ServiceTitan
No answers on this topic
Usability
Procore Technologies
90% of Procore is very intuitive and any user can pick it up and go. There are a few elements, more so on the Financials side that need some prior knowledge of systems in order to understand how and why it functions as it does. Once this is understood, it flows effortlessly
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ServiceTitan
I rarely run into any issues while using ServiceTitan other than the occasional scheduled maintenance. It is very intuitive and easy to learn, with many capabilities that can be suited to any job position in a business. The functions are consistent regardless of your department or use case, and can be easily customized to fit any and all of a company's needs.
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Reliability and Availability
Procore Technologies
If you are working in an area with little to no signal, Procore will still allow you to get in the system and use it fully and will then update once you are at a place with a strong enough signal. Whether it be with wifi or LTE cell phone reception.
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ServiceTitan
No answers on this topic
Performance
Procore Technologies
For the most part Procore is very responsive. However there are times when it's a little slow but it's minimal.
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ServiceTitan
No answers on this topic
Support Rating
Procore Technologies
General Support for Project Management and Financials is consistent. The ERP support is never consistent and I do end up at times in a black hole. I have to continually reach out to get the issue resolved or get an update. The ERP support needs more of Procore's attention
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ServiceTitan
No answers on this topic
In-Person Training
Procore Technologies
Procore's Implementation Team does a great job of ensuring users are confident in using the system. They run through a process of training sessions based on the tools you have purchased, and lay ou ta plan to help the power users configure the tool to suit the company's needs. They provide useful resources for certifications, support and ongoing training as well.
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ServiceTitan
No answers on this topic
Online Training
Procore Technologies
Procore's certification program and focused how-to training videos allowed for easy training that did not feel overwhelming. The way the certification programs were broken up into small parts made it seem much less daunting to complete. The training feels focused and does not overload users with too much information all at once.
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ServiceTitan
No answers on this topic
Implementation Rating
Procore Technologies
Iron out your cost code list in your accounting software before you link with Procore. Once the link is established that list is more or less permanent. Review the permission matrix carefully. It controls so much. You want to ensure the information provided to your users adequate but you also want to protect your sensitive data. Procore Financials are organized in a total contract value style. Any markup or Profit will need to be sent somewhere on your budget. This may be significantly different than the Cost budgeting that many contractors do
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ServiceTitan
No answers on this topic
Alternatives Considered
Procore Technologies
Procore has a clearer user interface and a wider variety of tools than any program I've used. Procore also lives up to their name in terms of helpful and fast customer service. There is always a Procore rep. that is available to contact, making any problems just a mini hurdle.
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ServiceTitan
autotask has a sales team that can work with you to understand your specific business scenario. They have offered to scope an integration project with us. We are looking forward to making progress on a tailored solution with them
Read full review
Scalability
Procore Technologies
once in awhile Procore is down for a period of time, its frustrating when it happens but doesn't tend to last long.
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ServiceTitan
No answers on this topic
Return on Investment
Procore Technologies
  • The Procore service impacts on construction projects are effective and reliable on production acceleration.
  • The collaboration is stable and easy files access and uploading of engineering drawings and plans is excellent.
  • New project planning and project financial data management on Procore functions are excellent.
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ServiceTitan
  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Read full review
ScreenShots

ServiceTitan Screenshots

Screenshot of Assign and view jobsScreenshot of Advanced reports and custom reportsScreenshot of Drag and drop dispatch board