QuestionPro vs. Satmetrix (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
QuestionPro
Score 9.1 out of 10
N/A
QuestionPro is an online survey creator software designed to gather insights for better data-driven decision-making through quantitative and qualitative research. The platform allows users to design surveys to deliver better customer experiences, create strategies for product-market, and improve teams/manager effectiveness.
$0
Satmetrix (discontinued)
Score 8.0 out of 10
N/A
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
Pricing
QuestionProSatmetrix (discontinued)
Editions & Modules
Free
$0
Advanced
99/month
Team Edition
Contact Vendor
Research Edition
Contact Vendor
No answers on this topic
Offerings
Pricing Offerings
QuestionProSatmetrix (discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
QuestionProSatmetrix (discontinued)
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
QuestionPro
5.3
3 Ratings
38% below category average
Satmetrix (discontinued)
8.0
2 Ratings
3% above category average
Survey templates9.13 Ratings8.02 Ratings
Themes3.53 Ratings8.02 Ratings
Custom logo/branding3.53 Ratings8.02 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
QuestionPro
7.8
4 Ratings
9% below category average
Satmetrix (discontinued)
8.0
2 Ratings
7% below category average
Changes to live survey7.24 Ratings8.02 Ratings
Question design help8.14 Ratings8.02 Ratings
Multiple question types8.14 Ratings8.02 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
QuestionPro
8.1
4 Ratings
1% below category average
Satmetrix (discontinued)
8.0
2 Ratings
2% below category average
Survey logic flexibility8.14 Ratings8.02 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
QuestionPro
6.6
4 Ratings
21% below category average
Satmetrix (discontinued)
8.0
2 Ratings
2% below category average
Response tracking9.14 Ratings8.02 Ratings
Data export6.34 Ratings8.02 Ratings
Standard reports7.24 Ratings8.02 Ratings
Custom reports3.33 Ratings8.02 Ratings
Analytics7.14 Ratings8.02 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
QuestionPro
4.9
4 Ratings
54% below category average
Satmetrix (discontinued)
8.0
2 Ratings
6% below category average
Access controls4.44 Ratings8.02 Ratings
Compliance5.33 Ratings8.02 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
QuestionPro
5.7
3 Ratings
36% below category average
Satmetrix (discontinued)
-
Ratings
Vendor-offered crowdsourcing5.33 Ratings00 Ratings
Respondent restrictions6.13 Ratings00 Ratings
Best Alternatives
QuestionProSatmetrix (discontinued)
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.9 out of 10
Enterprises
DocuWare
DocuWare
Score 9.2 out of 10
DocuWare
DocuWare
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
QuestionProSatmetrix (discontinued)
Likelihood to Recommend
7.1
(10 ratings)
4.0
(7 ratings)
Likelihood to Renew
7.6
(6 ratings)
5.1
(5 ratings)
Usability
8.6
(2 ratings)
-
(0 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
QuestionProSatmetrix (discontinued)
Likelihood to Recommend
QuestionPro Inc
QuestionPro is great for forced-choice and Likert-scale data, and it easily turns raw data into readable statistics. The simple interface lacks attractiveness but is easy to learn and use, even for members outside the digital age. QuestionPro is less effective for qualitative data and short answer responses in large quantities. Reporting and analytic features leave this information in the bulky design, clogging the report and preventing cohesive presentation of the data.
Read full review
Discontinued Products
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Read full review
Pros
QuestionPro Inc
  • Before choosing QuestionPro, we evaluated it and Qualtrics, SurveyGizmo, and SurveyMonkey. A committee tested each of 141 key features on all four products. QuestionPro did well in the comparison and we have ended up using even more features that we tested. The summary of that work can be found here: https://oit.utk.edu/research/documentation/qualtrics-to-questionpro/.
  • The way it handles anonymous surveys is particularly good. With most products, you have to remember to check the "anonymous" box to prevent it from saving email addresses or other identifiable data. But if you forget to do so, you can't tell by taking the survey. Question pro uses "Respondent Anonymity Assurance" that must be turned on by the company (a quick request from the chat window will suffice) and then it can never be turned off. This activates a link that appears on the bottom left-hand of each survey page. Clicking it takes the survey participant to a company page which assures them that the anonymous feature is indeed turned on.
  • It has a very nice combination of great power and ease of use.
  • The support we have received from the company has been excellent. Our team has worked with around 30 research software vendors for over 35 years and this company stands out as being extremely responsive to our needs. We told them we needed a migration tool to help us move from Qualtrics to QuestionPro and they created one in just a few weeks. They've added or improved a number of other features for us, at no charge.
Read full review
Discontinued Products
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Read full review
Cons
QuestionPro Inc
  • Doesn't allow for the level of customization required for a lot of projects
  • Can be a little too simple, not complex enough
  • Can tend to be a little buggy at times -- new features need to be more thoroughly vetted
Read full review
Discontinued Products
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Read full review
Likelihood to Renew
QuestionPro Inc
We are currently reviewing the cost of the license as we are interested in extending the license for the campus, questionpro is not an "inexpensive" option for a publicly funded non-profit Institute.
Read full review
Discontinued Products
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Read full review
Usability
QuestionPro Inc
For the countless surveys I have created over the last four years, I never had a major problem.
Read full review
Discontinued Products
No answers on this topic
Support Rating
QuestionPro Inc
They offer email, chat, and phone support. I have used the chat support several times. Response time was fast, but the rep did not always have the answer. Inquiries are answered quickly and thoroughly.
Read full review
Discontinued Products
No answers on this topic
Implementation Rating
QuestionPro Inc
Try every feature and test take your surveys multiple times, running through different scenarios.
Read full review
Discontinued Products
No answers on this topic
Alternatives Considered
QuestionPro Inc
First of all, QuestionPro has powerful futures when we compare it with others. I am not sure but somehow interface of the product is always important for some more than its functionality. QuestionPro has many features, functionality and has a great interface. It is easy to use and a software that is easy to understand.
Read full review
Discontinued Products
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Read full review
Return on Investment
QuestionPro Inc
  • QuestionPro has gathered feedback used to shape future policy, increasing customer (student) satisfaction.
  • QuestionPro gathered data useful for communication across departments that often struggle to understand one another. For example, the survey gathered data that enabled IT to pinpoint specific WiFi problems across campus.
  • QuestionPro helps evaluate student staff performance and identify places for growth, enhancing our team’s ability to serve ever-changing students.
Read full review
Discontinued Products
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Read full review
ScreenShots