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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    QuickBooks Desktop Pro

    Score7.8 out of 10
    N/AQuickbooks Desktop Pro is accounting software from Intuit, Inc. It includes core accounting features, plus analytics and exportable reports. It is offered in on-premise and SaaS forms.N/A

    Zoho CRM

    Score8.4 out of 10
    N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    QuickBooks Desktop ProZoho CRM
    Editions & Modules
    No answers on this topic
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    QuickBooks Desktop ProZoho CRM
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional Details——
    More Pricing Information
    Community Pulse
    QuickBooks Desktop ProZoho CRM
    Considered Both Products
    Intuit
    No answer on this topic
    Zoho
    Chose Zoho CRM
    One of the major reason for which most of the people went for the Zoho CRM is the it is very cost effective and provides integration very easy in the effective ways.Which may include the production environment and doing the configuration for the same.Also it is very convenient …
    Incentivized
    Key User Insights
    Would buy again
    88%
    Would buy again
    29 Answers
    93%
    Would buy again
    232 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    28 Answers
    97%
    Delivers good value for the price
    233 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    32 Answers
    96%
    Happy with the feature set
    238 Answers
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    20 Answers
    95%
    Lived up to sales and marketing promises
    189 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    25 Answers
    87%
    Implementation went as expected
    187 Answers
    Features
    QuickBooks Desktop ProZoho CRM
    Payroll Management
    Comparison of Payroll Management features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    6.6
    69 Ratings
    14% below category average
    Zoho CRM
    -
    Ratings
    Pay calculation6.364 Ratings00 Ratings
    Benefit plan administration6.338 Ratings00 Ratings
    Direct deposit files6.656 Ratings00 Ratings
    Salary revision and increment management6.352 Ratings00 Ratings
    Reimbursement management7.754 Ratings00 Ratings
    Customization
    Comparison of Customization features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    5.7
    43 Ratings
    28% below category average
    Zoho CRM
    8.4
    278 Ratings
    9% above category average
    API for custom integration6.535 Ratings7.7204 Ratings
    Plug-ins5.039 Ratings00 Ratings
    Custom fields00 Ratings8.7276 Ratings
    Custom objects00 Ratings8.1223 Ratings
    Scripting environment00 Ratings9.2179 Ratings
    Security
    Comparison of Security features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    8.5
    101 Ratings
    4% above category average
    Zoho CRM
    8.2
    267 Ratings
    2% below category average
    Single sign-on capability8.482 Ratings7.7232 Ratings
    Role-based user permissions8.695 Ratings8.7262 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    8.5
    117 Ratings
    8% above category average
    Zoho CRM
    -
    Ratings
    Dashboards8.4100 Ratings00 Ratings
    Standard reports8.9117 Ratings00 Ratings
    Custom reports8.1114 Ratings00 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    7.5
    124 Ratings
    2% below category average
    Zoho CRM
    -
    Ratings
    Accounts payable9.3119 Ratings00 Ratings
    Accounts receivable9.2121 Ratings00 Ratings
    Cash management9.2107 Ratings00 Ratings
    Bank reconciliation9.7119 Ratings00 Ratings
    Expense management9.4108 Ratings00 Ratings
    Time tracking7.451 Ratings00 Ratings
    Fixed asset management5.669 Ratings00 Ratings
    Multi-currency support6.931 Ratings00 Ratings
    Multi-division support8.958 Ratings00 Ratings
    Regulations compliance8.342 Ratings00 Ratings
    Electronic tax filing8.355 Ratings00 Ratings
    Self-service portal5.941 Ratings00 Ratings
    Global Financial Support4.217 Ratings00 Ratings
    Primary and Secondary Ledgers7.240 Ratings00 Ratings
    Intercompany Accounting7.943 Ratings00 Ratings
    Localizations4.219 Ratings00 Ratings
    Journals and Reconciliations8.876 Ratings00 Ratings
    Enterprise Accounting6.838 Ratings00 Ratings
    Configurable Accounting7.647 Ratings00 Ratings
    Centralized Rules Framework5.427 Ratings00 Ratings
    Standardized Processes8.555 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    5.8
    59 Ratings
    23% below category average
    Zoho CRM
    -
    Ratings
    Inventory tracking6.056 Ratings00 Ratings
    Automatic reordering6.035 Ratings00 Ratings
    Location management6.032 Ratings00 Ratings
    Manufacturing module5.218 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    6.8
    77 Ratings
    8% below category average
    Zoho CRM
    -
    Ratings
    Pricing7.555 Ratings00 Ratings
    Order entry8.555 Ratings00 Ratings
    Credit card processing7.251 Ratings00 Ratings
    Cost of goods sold8.063 Ratings00 Ratings
    Order Orchestration5.220 Ratings00 Ratings
    End-to-end order visibility6.023 Ratings00 Ratings
    Order exception Resolution5.218 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    -
    Ratings
    Zoho CRM
    8.7
    289 Ratings
    10% above category average
    Customer data management / contact management00 Ratings8.7280 Ratings
    Workflow management00 Ratings8.6267 Ratings
    Territory management00 Ratings8.9197 Ratings
    Opportunity management00 Ratings8.4254 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.4249 Ratings
    Contract management00 Ratings8.9204 Ratings
    Quote & order management00 Ratings9.0204 Ratings
    Interaction tracking00 Ratings9.0250 Ratings
    Channel / partner relationship management00 Ratings8.7193 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    -
    Ratings
    Zoho CRM
    8.9
    222 Ratings
    14% above category average
    Case management00 Ratings8.7214 Ratings
    Call center management00 Ratings8.6173 Ratings
    Help desk management00 Ratings9.3190 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    -
    Ratings
    Zoho CRM
    8.5
    267 Ratings
    9% above category average
    Lead management00 Ratings8.8262 Ratings
    Email marketing00 Ratings8.2220 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    -
    Ratings
    Zoho CRM
    8.6
    264 Ratings
    11% above category average
    Task management00 Ratings8.3249 Ratings
    Billing and invoicing management00 Ratings8.7181 Ratings
    Reporting00 Ratings8.7243 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    -
    Ratings
    Zoho CRM
    8.6
    259 Ratings
    12% above category average
    Forecasting00 Ratings8.7217 Ratings
    Pipeline visualization00 Ratings8.2236 Ratings
    Customizable reports00 Ratings8.8250 Ratings
    Social CRM
    Comparison of Social CRM features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    -
    Ratings
    Zoho CRM
    8.5
    166 Ratings
    12% above category average
    Social data00 Ratings8.7165 Ratings
    Social engagement00 Ratings8.4157 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    -
    Ratings
    Zoho CRM
    8.8
    211 Ratings
    15% above category average
    Marketing automation00 Ratings8.9208 Ratings
    Compensation management00 Ratings8.8139 Ratings
    Platform
    Comparison of Platform features of QuickBooks Desktop Pro and Zoho CRM
    Feature
    QuickBooks Desktop Pro
    -
    Ratings
    Zoho CRM
    8.3
    231 Ratings
    9% above category average
    Mobile access00 Ratings8.3231 Ratings
    Best Alternatives
    QuickBooks Desktop ProZoho CRM
    Small Businesses
    QuickBooks Self-Employed (discontinued)
    Score4.2 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    MYOB
    Score8.3 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Microsoft Dynamics GP
    Score5.4 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    QuickBooks Desktop ProZoho CRM
    Likelihood to Recommend
    8.5
    (135 ratings)
    9.1
    (312 ratings)
    Likelihood to Renew
    8.0
    (19 ratings)
    7.6
    (42 ratings)
    Usability
    9.1
    (42 ratings)
    7.8
    (172 ratings)
    Availability
    8.3
    (2 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (8 ratings)
    Support Rating
    1.2
    (29 ratings)
    6.1
    (69 ratings)
    In-Person Training
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    9.0
    (6 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    CPA Rating
    8.5
    (22 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (5 ratings)
    Product Scalability
    8.0
    (1 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (13 ratings)
    User Testimonials
    QuickBooks Desktop ProZoho CRM
    Likelihood to Recommend
    Intuit
    For a small business, QuickBooks Desktop Pro is great! For a larger, more complex business, another system may be more beneficial. We actually run multiple businesses on QuickBooks Desktop Pro, but all are very small. The help feature is sometimes so beneficial, and sometimes it seems like you just can't get the right answer and need to find a workaround - but this is usually for more complex issues.
    Read full review
    Zoho
    Interfacing with our target clients at the correct minute is crucial in today's society. Another valuable include is its capacity to coordinated with other programs. It helps me in keeping track of the every day work emails I send to my colleagues or get. Zoho CRM makes it straightforward to consequence or send out information agreeing to our needs. Zoho makes a difference keep in mind individuals by means of e-mail and pop-ups, which dispenses with the issue of overlooking follow-ups and reminders. This not as it were helps within the organization of this incredible instrument but moreover within the execution of data.
    Incentivized
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    Pros
    Intuit
    • It is easy to manage and adjust inventory on hand.
    • It is easy to make reports and customize them to your needs.
    • We also use it to pay our employees directly.
    • It is easy to make year-to-year comparisons to see where we can make improvements and the current financial situation.
    Incentivized
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    Zoho
    • Hooks into our website and can import data from forms.
    • Has great automation tools built in.
    • Reporting features are great.
    • Easy to learn, makes it easy for us to onboard new users onto it.
    • Fairly customizable. We have fine tuned it to work the way we need it to.
    Incentivized
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    Cons
    Intuit
    • QuickBooks Desktop Pro has been around for a few years and after an update[,] they force you to look at the changes/updates before you can use [them] after updating.
    • QuickBooks Desktop Pro does not have 2FA.
    • QuickBooks Desktop Pro should offer a way to store backups to a personal cloud without having to map a local network drive.
    Incentivized
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    Zoho
    • Need some way to switch a field type without losing the pre-existing data.
    • The settings controls should be broken out differently - I don't like that I can't keep some users from exporting all contact records (i.e., the entire Contacts module) because if the export function is turned off, the export function of Reports for those same modules is also blocked.
    • Frustrating that only 3 custom lookup fields are allowed per module in our license.
    Incentivized
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    Likelihood to Renew
    Intuit
    I'd love to keep using it, and do intend to - though we've not been pleased with price increases over the past several years. In fact, we used to subscribe to the payroll service, but QuickBooks priced themselves out of reach for us, so we discontinued that. Currently, pricing would be the primary reason for NOT renewing, if we didn't.
    Incentivized
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    Zoho
    i have already renewed my subscription twice. I am in the 3rd Year now. I have been using it for a while and have been recommending to my friends as well.. have attended ZOHOLICs the annual program of zoho and it gave me new insights of managing the crm solutoin.
    Incentivized
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    Usability
    Intuit
    The set up was quite easy. I took some online training causes, and figured our the rest pretty quickly. The only issue I had during the implementation process was it was very hard to change some of the GL Account name to reflect the needs of a non-profit organization, such as Net Assets. At the end I had to scratch what I did, and used the existing formats that the third-party bookkeeping firm shared. Everything else is simple and easy to manage and implement.
    Incentivized
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    Zoho
    The methodology of the 'out of the box' user interface is fairly easy to learn. In some cases however, the interface is not consistent throughout the software. Upgrades to the interface has certainly improved some of this--- but now we are seeing the same kinds of inconsistencies across Zoho apps, particularly those more recently added to their platform. This issue is not major in that everybody on staff seems able to learn how to work the programs--- it's just annoying and less than efficient when inconsistent user interfaces or inconsistent terms are used in the programs and/or the requisite documentation.
    Incentivized
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    Reliability and Availability
    Intuit
    I haven't experienced a time when QuickBooks Pro was unavailable when I needed it in the entire 20 years of using the software
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    Zoho
    In my many years using Zoho, I think there were only 1 or 2 days when there was something happening and I was not able to log in. Sure, it wasn't fun and we all panicked a bit, but right after that, all was well and work-life continued. Being cloud based, I'm never worried about losing my iPhone, iPad or Laptop as I know I can log in anywhere on any device and workflow won't stop.
    Incentivized
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    Performance
    Intuit
    No answers on this topic
    Zoho
    I don't recall every having any issues with a page not loading due to it being a Zoho issue. Anytime I've had any issues with something being wonky, I clear cache and that has always solved the problem. Or a simply computer reboot and we're back, hard at work. Look, I don't expect any product to delivery 100%, 100% of the time but if I had any consistent ongoing issues, I would have left many years ago. I still keep my eyes open to what is new but after a quick evaluation, I know Zoho will long be my home.
    Incentivized
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    Support Rating
    Intuit
    They are awful. Intuit doesn't spend real money on support. They appear to have typically said, first-level script readers who are sending messages to the senior people for anything even a little bit difficult. Many of them don't speak particularly good English. Considering that they recently doubled (or, if you are paying annually, tripled) their pricing, and touted as one of the benefits that it includes [..] support, it's a real ripoff. However, we have to use the product because it is ubiquitous. I look forward to the day a competitor comes up with something good enough, which has excellent support, that matches all the features QuickBooks Desktop Pro currently has [...] or at least gives us a way to have all the functionality we currently have without excessive sacrifice [...] so that we can switch. I was very satisfied with QuickBooks for many years. This latest [rise] in price, and their sheer gall at touting the benefit of the 100 to 200% increase as being [the] inclusion of support, is what turned me so far against them.
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    Zoho
    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
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    In-Person Training
    Intuit
    Best thing I ever did was to attend a two day training seminar on QuickBooks, I learned an immense amount in a short time with hands on training by experts. I strongly recommend such training for anyone using any part of the software. It will pay for itself in the first month.
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    Zoho
    I attended a Zoho-Holics event in Austin, TX, several years ago, and it blew my mind. So many industries were represented using Zoho in so many different ways. It was unbelievable all that I learned from that experience, as there were features that I wasn't aware of that I immediately started using. Best of all, the trainers were patient and knowledgeable
    Incentivized
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    Online Training
    Intuit
    No answers on this topic
    Zoho
    There is an endless supply of YouTube videos from Zoho and the many Zoho partners/consultants. Plus, Zoho has it's own library of training videos and webinars to learn from plus an entire community at the ready to answer any questions. While Zoho has been available for many years, there are constantly new training videos and webinars available for the novice and the experienced users.
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    Implementation Rating
    Intuit
    We implemented the software ourselves. The training we received on the software was done by taking a community course teaching us how to use QuickBooks. It allowed me to get started with some basics of how to use the program and have not needed much assistance since completing the course work.
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    Zoho
    When you switch CRMs, you can automatically assume everything isn’t going to match up correctly. We had used Salesforce for 10+ years and had a ton of data and customizations. It was not a clean transfer, but we were able to sort it all out. The only issue that really bothered me was Zoho support. Even simple questions couldn’t be answered over chat, and we would have some team members try for hours to find the right answer
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    Alternatives Considered
    Intuit
    We tried switching from QuickBooks Desktop Pro to QuickBooks Online, but there were a lot of issues and bugs so we ultimately decided to stay with Desktop Pro. Unfortunately, we are losing a lot of Online Banking capabilities on 5/31 as we have an older version of QB, but we plan to stick with Desktop Pro. In terms of invoicing, SaaSOptics beats QuickBooks in almost all aspects as it's all automated and takes seconds to create and send invoices. However, SaaSOptics is not really a full ERP program so it wouldn't serve us as a main bookkeeping software like QB.
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    Zoho
    Free user access was one reason to use it more than any other software. Also, for a mid-size organization, the Salesforce cost was a little higher, and Pipedrive was almost similar to Zoho. As we were already using Zoho, we found no urgency to switch.
    Incentivized
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    Contract Terms and Pricing Model
    Intuit
    No answers on this topic
    Zoho
    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Incentivized
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    Scalability
    Intuit
    No answers on this topic
    Zoho
    We're still in the early stages of scaling this across departments. We have high aspirations of doing this, but it takes time to migrate to the new system and to help people get acquainted of doing their work in a different way thru Zoho.
    Incentivized
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    Professional Services
    Intuit
    No answers on this topic
    Zoho
    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
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    Return on Investment
    Intuit
    • Training time is low compared to other accounting packages
    • It was difficult to adapt to DCAA requirements, [which] required [the] hiring of [a] special consultant for that
    • QuickBooks Desktop Pro is a standard for small companies and makes it easy to hire bookkeepers
    Incentivized
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    Zoho
    • because we are new to the CRM world, we wanted a product that was reasonably priced, yet had the features we were looking for
    • we have found a much higher customer engagement rate and ROI
    • we used to "lose" customers in our makeshift process. Now, all customers are being attended to.
    Incentivized
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    ScreenShots

    Zoho CRM Screenshots

    Screenshot of Deals - Cash in on all opportunities. Close more deals. Great sales management is all about prioritizing, tracking, and monitoring the deals in your pipeline. Zoho CRM gives you everything you need to manage deals across territories and sales structures.Screenshot of Activities - Keep track of all the tasks, meetings, calls, events, or activity records. Neatly organize the numerous records along with the activities associated to them such as follow-up, pre sales and post sales activities, phone conversations etc.