Rakuten Viber vs. VirtualPBX

Rakuten Viber

VirtualPBX

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Rakuten Viber	Score 9.3 out of 10	N/A	Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.	$0.02 Per Minute
VirtualPBX	Score 10.0 out of 10	N/A	VirtualPBX is a VoIP solution that in addition to VoIP offers analog, smartphone, WebRTC, SIP Trunking & native calling options. It can also be used as a virtual contact center or virtual office solution.	$18 per month per user

Pricing

Rakuten Viber

VirtualPBX

Editions & Modules

USA: $0.019
Per Minute
UK: $0.019
Per Minute

Flex: $18
per month per user
Pro: $27
per month per user
Ultra: $36
per month per user

Offerings

Pricing Offerings
Rakuten Viber	VirtualPBX
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

Discount available for annual pricing.

More Pricing Information

Community Pulse
	Rakuten Viber	VirtualPBX
Considered Both Products	Rakuten Viber Samira Islam Resmi Assistant Professor Chose Rakuten Viber End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my … Incentivized Helpful? AB Alexis Blanco Bilingual Interpreter Chose Rakuten Viber Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch! Incentivized Helpful? MC Mary Cooper Technical Writer Chose Rakuten Viber Viber works much faster. Besides, it doesn't require a separate login. Incentivized Helpful? Verified User Anonymous Chose Rakuten Viber I do not know about other products like Viber. Viber works fine on your cell phone and you can also install it on your laptop or desktop. In general I use Viber on my mobile. Incentivized Helpful? Victoria Loza Graduate Teaching Assistant Chose Rakuten Viber Viber comes close to WhatsApp with its similar features, that said, I still prefer WhatsApp as more friends and coworkers use it. I prefer to use Slack for my other profession as a remote English teacher as it allows me to get notifications in a format that avoid annoying … Incentivized Helpful? Verified User Anonymous Chose Rakuten Viber Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that … Incentivized Helpful? Verified User Anonymous Chose Rakuten Viber We started using Viber many years ago. The WhatsApp application was good to connect with people via text messages but it did not have the calling feature. Free calls could be made using Viber. Hence, it was used as a mode of communication within our group. Viber could also be … Incentivized Helpful? Verified User Anonymous Chose Rakuten Viber Viber is really bad compared to Slack. It is not designed for business at all. Incentivized Helpful? Liz Wade Photographer Chose Rakuten Viber I have compared Viber to Skype in the past, and there are two main differences I see. First, with Skype, you are not limited to calling only other Skype users (this limitation exists with Viber). Second, Skype's call quality almost always wins, which I believe is thanks to … Incentivized Helpful? Rashad Farzalizade Senior Consultant Chose Rakuten Viber Before Viber, we were using Slack. Our colleagues were using slack only at work. But Viber is used for personal needs too. That is why we switched to Viber because we can reach to our colleagues anytime and from anywhere. Incentivized Helpful? Verified User Anonymous Chose Rakuten Viber Better pricing than Skype. Skype has a better platform. Skype really excels in terms of video conferencing capability, the quality of image and the platform is clearly better than Viber. Viber and Skype have been in the market for a while, yet no one relies on Viber for video … Incentivized Helpful? SS Shiv Shivakumar Acquisitions Leader Chose Rakuten Viber We evaluated Whatsapp and Line as 2 other tools alongside with Viber and finally decided to go ahead with Viber since we found Viber's call quality especially on international calls to be really clear and much better without any disconnections or static when we compared it with … Incentivized Helpful? Filip Witkowski Web Developer Chose Rakuten Viber It's faster than all of above, better for cross platform communication and unlike the above examples (Skype for business and Slack), not directly tied to organization. Its other alternative (not listed on TrustRadius) is WhatsApp, which, in my opinion is a copy of Viber. Viber … Incentivized Helpful? Rich Ferris Consultant Chose Rakuten Viber I use What’s App a lot but mainly for video chat and text. They don’t have a features like Viber Out that I’m aware of. Incentivized Helpful? Agnes Asodi Project Manager Chose Rakuten Viber Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game … Incentivized Helpful? Tony Phan Country Manager Chose Rakuten Viber Skype offers similar communication features as Viber, but Viber is more convenient as it uses the phone number as contact details. So instead of having to remember the user id, you just need to add your business partner's contact number and you have their viber already. Al, o … Incentivized Helpful? Verified User Anonymous Chose Rakuten Viber While comparing these two applications with the Viber, I would say, the main advantage of the Viber is that it is very widely used in my region unlike other two. Otherwise, the functionality and other stuff are pretty much the same, while I slightly go for the Viber's voice … Incentivized Helpful?	VirtualPBX Stan York VP of Development Chose VirtualPBX We did our search over a decade ago - probably 15 years. I no longer recall the competitors we evaluated. Sorry. I can say that the "would you recommend to a collogue" is not a theoretical question for me in this case. I have recommended VirtualPBX multiple times - and know … Incentivized Helpful? Verified User Anonymous Chose VirtualPBX We started with the irugubak VirtualPBX around the year 2000. We were extremely satisfied with that and now can't say more about the newly updated version. As for other system,I did not feel it was at all necessary to investigate given our extreme satisfaction with this vendor Incentivized Helpful? Jody Thomas President Chose VirtualPBX Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers. Incentivized Helpful?

Features

Rakuten Viber

VirtualPBX

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Rakuten Viber 9.5 Ratings 18% above category average	VirtualPBX 9.4 Ratings 17% above category average
Hosted PBX	9.50 Ratings	10.00 Ratings
Multi-level Interactive Voice Response (IVR)	9.70 Ratings	9.50 Ratings
User templates	8.80 Ratings	9.50 Ratings
Call reports	9.80 Ratings	9.00 Ratings
Directory of employee names	9.70 Ratings	9.00 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Rakuten Viber 9.3 Ratings 11% above category average	VirtualPBX 9.7 Ratings 15% above category average
Answering rules	9.50 Ratings	9.50 Ratings
Call recording	9.70 Ratings	10.00 Ratings
Call park	8.80 Ratings	9.00 Ratings
Call screening	8.80 Ratings	10.00 Ratings
Message alerts	9.80 Ratings	10.00 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Rakuten Viber 9.6 Ratings 19% above category average	VirtualPBX 9.8 Ratings 21% above category average
Video conferencing	9.50 Ratings	10.00 Ratings
Audio conferencing	9.70 Ratings	10.00 Ratings
Video screen sharing	9.00 Ratings	9.00 Ratings
Instant messaging	10.00 Ratings	10.00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Rakuten Viber 10.0 Ratings 22% above category average	VirtualPBX 9.0 Ratings 12% above category average
Mobile app for iOS	10.00 Ratings	9.00 Ratings
Mobile app for Android	10.00 Ratings	9.00 Ratings

Best Alternatives
	Rakuten Viber	VirtualPBX
Small Businesses	CloudTalk Score 7.4 out of 10	CloudTalk Score 7.4 out of 10
Medium-sized Companies	CloudTalk Score 7.4 out of 10	CloudTalk Score 7.4 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Rakuten Viber	VirtualPBX
Likelihood to Recommend	9.6 (0 ratings)	10.0 (0 ratings)
Likelihood to Renew	- (0 ratings)	10.0 (0 ratings)
Usability	- (0 ratings)	10.0 (0 ratings)
Support Rating	9.4 (0 ratings)	- (0 ratings)

User Testimonials
	Rakuten Viber	VirtualPBX
Likelihood to Recommend	It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls. Incentivized Filip Witkowski Web Developer Read full review	We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day. Incentivized Richard Jassel Maintenance Team Manager Read full review
Pros	It is very easy to use and is very user-friendly. You can have high quality video and audio meetings with more than 1 person. You can upload any type of file in Viber (video, audio, text, GIFs, PDF files). It is a very well known messenger so all people have access to it. Incentivized Tigran Petrosyan Risk Management Specialist Read full review	Provides real-time analytics and reports that show agent performance during a call, email, or chat, analyzing conversations and indicating where to improve. All call recording features are very easy to access and configure such as regular call recordings and scheduled recordings for specific customers. As it is a cloud-based software with mobile access, we can use it outside the office without any problems, just with the phone and internet connection. Incentivized Richard Jassel Maintenance Team Manager Read full review
Cons	As far as I can tell, Viber lacks the feature to block specific callers/numbers. I've never needed to do this, but I'd like to know I have the option. Viber cannot be used without wifi, so it is not possible to connect with contacts who aren't also using Viber. (Unless you want to use the paid service.) This isn't a major complaint, but I find the layout of Viber to be a little cluttered. Comparing it to WhatsApp, I don't find it to be quite as user-friendly, and I sometimes stumble around to find my way to a contact to call. Incentivized Liz Wade Photographer Read full review	Possibly a better way of covering the one zillion features and functions in classes Possibly a better way of covering the one zillion features and functions in classes Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	Once it works and has retain ROI.....keep it going Verified User Anonymous Read full review
Usability	No answers on this topic	So much easier than our old PBX or any on-prem PBX I have ever used. We were up and running in an hour. Tweaking the caller menus is so easy. Incentivized Stan York VP of Development Read full review
Support Rating	I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format. Incentivized Victoria L. Graduate Teaching Assistant Read full review	No answers on this topic
Alternatives Considered	Rakuten Viber is overall the best. Hands down!!! Even though the other products have their own use and they are well functioning in the market, but Rakuten Viber is still top notch! Incentivized AB Alexis Blanco Bilingual Interpreter Read full review	We started with the irugubak VirtualPBX around the year 2000. We were extremely satisfied with that and now can't say more about the newly updated version. As for other system,I did not feel it was at all necessary to investigate given our extreme satisfaction with this vendor Incentivized Verified User Anonymous Read full review
Return on Investment	Rakuten Viber allows me to delete any type of message I've sent Rakuten Viber can't access or read my private conversations in the first place, Viber can't sell them. Hidden Chats allows me to keep whatever chats I want away from my main chat list, so they don't show up in my main chat list. Only a PIN that I set gives me access to Hidden Chats. Incentivized Samira Islam Resmi Assistant Professor Read full review	Professional appearance to customers Simple solution for voice conferencing Incentivized Jody Thomas President Read full review
ScreenShots