Recurly vs. Vendavo

Recurly is great for tracking transactions and reviewing payment method declines. The platform is extremely helpful when dealing with scenarios where someone believes they have been fraudulently charged for the product. Recurly allows for transaction filtering, which is very helpful when trying to find possibly fraudulent charges very easy. If expecting precise, detailed information about a card decline, Recurly would not be very helpful.

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Vendavo is well suited for large organizations with complex pricing scenarios. Vendavo is very flexible to implement to different businesses. Global processes can be done in Vendavo with a single instance on most occasions with diverse business processes without compromising much of the current business processes.

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• It handles 1:1 and 1:many accounts to subscription set up.
• It has a good billing customization option (cadence, pricing, etc.)
• Can easily set up a customer account and invoice - billing link can be generated so no need to take credit card info over chat, phone, or email.
• Great and responsive customer support.
• Supports multi-language.

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• The charts and graphs that you can pull from Vendavo are easy to read, and easy to work with.
• Reporting - You can save individual reports and run them consistently. They are also easy to tweak for a more specific application.
• Export capabilities were great, it was easy to grab data from Vendavo.

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• I really can't think of any shortcomings on Recurly because they have tried to cover all bases well. However, I believe that pricing could be little competitive because Recurly can become quite expensive when you have acquired a good number of subscribers. So apart from price, there are no shortcomings I can think of on product side.

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• Improve import function in the Profit Analyzer for bulk parts. Handles large part imports slowly.

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I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers

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Recurly is very good at showing all the data we need to see on a day to day basis. Keeping track of invoices and subscriptions across many markets helps us see the overall map of our business operations. Our representatives that do not work in billing can easily understand from viewing the platform of our progress.

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Invited by TrustRadius (TR) on Vendor's Behalf

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They have always been quick to respond and help. I love their chat feature at the bottom right-hand corner of the platform.

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Support was not very responsive, and required added costs.

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Recurly does a much better job at handling subscription payments than QuickBooks Online. We only use QuickBooks Online when we have a client who cannot pay via credit/debit card. In those cases, we send out automatic invoices via QuickBooks Online instead. 95% of our clients are processed through Recurly.

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I preferred Vendavo, but my price manager migrated to Tableau. I think because of the licencing costs of vendavo?

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• Providing an interface for our subscribers to manage their own accounts has simplified our business tremendously. This alone has freed up hours of our staff's time each day.
• Many customers receive new credit cards due to expiration or fraud. The time we spent in updating this information prior to using Recurly's Revenue Recovery feature versus now is significant.

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• Helped drive better business decisions.
• Increase in overall margin.
• Better understanding of specific markets.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info