Recurly vs. Visa Acceptance Solutions (CyberSource)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Recurly
Score 8.1 out of 10
Enterprise companies (1,001+ employees)
Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal, to give shoppers a more comprehensive suite of payment options.
$0
per month
Visa Acceptance Solutions (CyberSource)
Score 9.0 out of 10
N/A
CyberSource, acquired by Visa in 2010 and now part of Visa Acceptance Solutions, is payment technology, and includes offerings with flexible payment solutions that work across the globe.N/A
Pricing
RecurlyVisa Acceptance Solutions (CyberSource)
Editions & Modules
Core
$0/month plus first $40k/mo. in revenue included for first 12 months
per month
Professional
Get a custom quote
per month
Elite
Get a custom quote
per month
No answers on this topic
Offerings
Pricing Offerings
RecurlyVisa Acceptance Solutions (CyberSource)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Best Alternatives
RecurlyVisa Acceptance Solutions (CyberSource)
Small Businesses
WooCommerce Subscriptions
WooCommerce Subscriptions
Score 8.8 out of 10
Checkout.com
Checkout.com
Score 8.4 out of 10
Medium-sized Companies
Sage Intacct
Sage Intacct
Score 8.6 out of 10
Checkout.com
Checkout.com
Score 8.4 out of 10
Enterprises
Salesforce CPQ
Salesforce CPQ
Score 7.8 out of 10
Checkout.com
Checkout.com
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RecurlyVisa Acceptance Solutions (CyberSource)
Likelihood to Recommend
6.0
(14 ratings)
6.9
(9 ratings)
Likelihood to Renew
7.5
(2 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
RecurlyVisa Acceptance Solutions (CyberSource)
Likelihood to Recommend
Recurly
I think it works best for scenarios where it involves recurring billing. A subscription-based business model can benefit on the platform and maximize its features. It has great customization when it comes to billing cadence, pricing, prepayment, discount options, among others. It also works perfectly with one-off charges so either way, it's a win. It has great integration with Stripe too.
Read full review
Visa
Easy, stable, and effective financial data management and also excellent for multiple contacts management and easy to provide accurate reports on multiple payment processing and various project activities. The CyberSource features are simple and easy to custom their functionalities and even scheduling using the solution is an amazing and useful data visualization platform.
Read full review
Pros
Recurly
  • It is very easy to track MRR, which gives you insights into your overall revenues and health of the subscriptions. Though MRR is pretty easy to calculate Recurly puts it beautifully on the dashboard which is very easy to read.
  • LTV, Recurly calculates lifetime value which is a good insight for adjusting Marketing spends. Even this is available on the dashboard.
  • The other features like Subscriber churn Rate, Average revenue per customer etc are really great and would help the marketing team a lot.
Read full review
Visa
  • They have built the connections to multiple card providers so that a retailer does not need to build the code for each one separately.
  • The decision manager product catches and stops a lot of fraud from getting through and causing a large number or chargebacks.
  • They also connect to PayPal making it easy to add them to any website as a payment method.
Read full review
Cons
Recurly
  • The coupons feature is a bit cumbersome. It can become tricky to set up, apply, and un-apply coupons for a particular client. If you have special billing cases where you discount for a few months or give a client service in any irregular fashion, using coupons can become tricky.
  • We have a referral program with our clients where they receive a perpetual monthly discount for each client they refer to use. The client receives this discount as long as their referral remains active with us. We would like to be able to apply a discount to a client account, and have the ability to remove that discount in the event a referral ends service with us. In some cases a client has referred several clients, and we would like to apply a discount for each referral, and still have the ability to remove one or more discounts as referrals begin and end service with us. Currently there is no way to do this in Recurly. There isn't even a very good work-around, which is disappointing.
Read full review
Visa
  • fees- competitive, but budget for them
  • price transparency- it's hard to know exactly what you're being charged for. We are charged a small % of each incoming payment batch, so AR reconciliation is more difficult
  • implementation- significant time and expertise required to get everything up and running smoothly
Read full review
Likelihood to Renew
Recurly
I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers
Read full review
Visa
No answers on this topic
Support Rating
Recurly
They have always been quick to respond and help. I love their chat feature at the bottom right-hand corner of the platform.
Read full review
Visa
No answers on this topic
Alternatives Considered
Recurly
Fewer codings are needed, however, the simplicity with Recurly is found once all the information needed is there. I have seen where Recurly is integrated with any other product we use; however, Salesforce does have the ability to be integrated with other products. This is done through coding.
Read full review
Visa
Cybersource is a decent product but 2 things are driving us to look at others options. First is the lack of customer service. Every issue that requires help is dreaded as you know if will not be an easy process. This tags into the communication access with them. Multiple emails are generally required to get any response. There have been times when we requested information about PCI compliance that they never responded. Second is the cost savings with others processors. Currently we are leaning towards Elavon as their replacement.
Read full review
Return on Investment
Recurly
  • Providing an interface for our subscribers to manage their own accounts has simplified our business tremendously. This alone has freed up hours of our staff's time each day.
  • Many customers receive new credit cards due to expiration or fraud. The time we spent in updating this information prior to using Recurly's Revenue Recovery feature versus now is significant.
Read full review
Visa
  • It has streamlined credit card processing for the whole organization
  • Provides all the info we need to locate specific transactions and address issues accordingly
Read full review
ScreenShots

Recurly Screenshots

Screenshot of payments with smart routing to improve transaction success rates and conversions by offering a variety of payment methods, such as credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay, and ACH.Screenshot of the flexible ways to configure subscription billings workflows, and automate recurring invoicing based on the subscription parameters.Screenshot of automated dunning communications to increase collection effectiveness. Configurable across period and timing, if the payment is past due or declined, selected and personalized dunning campaign launch.Screenshot of the features to set up and test different products, plans, and pricing options, plus promotional tools like free trials, coupons, and gift subscriptions and cards to attract more customers.Screenshot of Recurly analytics, which provides a 360° view into the health of a subscription business's plan performance, churn trends, campaigns results, financial metrics. These inform decisions for business growth.