Reputation.com vs. Sprout Social

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Reputation.com
Score 7.1 out of 10
N/A
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A
Sprout Social
Score 8.7 out of 10
N/A
Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives…
$249
per month per user
Pricing
Reputation.comSprout Social
Editions & Modules
No answers on this topic
Standard
$199 annual / $249 monthly
per user/per month
Professional
$299 annual / $399 monthly
per user/per month
Advanced
$399 annual / $499 monthly
per user/per month
Free Trial
Free
for 30 days
Offerings
Pricing Offerings
Reputation.comSprout Social
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Reputation.comSprout Social
Considered Both Products
Reputation.com
Chose Reputation.com
Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to …
Sprout Social
Chose Sprout Social
Sprout Social was the most appealing option compared to competitors. It has the most comprehensive set of features while also being one of the easiest to learn and navigate.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Reputation.comSprout Social
Listening/monitoring
Comparison of Listening/monitoring features of Product A and Product B
Reputation.com
-
Ratings
Sprout Social
8.7
60 Ratings
12% above category average
Boolean keyword searches00 Ratings8.143 Ratings
Filtering out noise/spam00 Ratings8.350 Ratings
Sentiment analysis00 Ratings9.131 Ratings
Broad channel coverage00 Ratings9.240 Ratings
Publishing
Comparison of Publishing features of Product A and Product B
Reputation.com
-
Ratings
Sprout Social
8.8
67 Ratings
7% above category average
Content planning and scheduling00 Ratings9.667 Ratings
Audience targeting00 Ratings8.455 Ratings
Content optimization00 Ratings8.257 Ratings
Workflow management00 Ratings9.262 Ratings
Engagement
Comparison of Engagement features of Product A and Product B
Reputation.com
-
Ratings
Sprout Social
8.6
65 Ratings
4% above category average
Automated routing and prioritization00 Ratings8.532 Ratings
Customer interaction histories00 Ratings9.058 Ratings
Bulk actions00 Ratings8.454 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Reputation.com
-
Ratings
Sprout Social
7.8
47 Ratings
1% below category average
Lead generation00 Ratings8.635 Ratings
Content marketing00 Ratings9.243 Ratings
Paid media management00 Ratings6.23 Ratings
Campaigns and promotions00 Ratings7.24 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Reputation.com
-
Ratings
Sprout Social
9.1
69 Ratings
7% above category average
Twitter00 Ratings9.367 Ratings
Facebook00 Ratings9.269 Ratings
LinkedIn00 Ratings9.362 Ratings
Google+00 Ratings10.023 Ratings
Instagram00 Ratings8.859 Ratings
Pinterest00 Ratings9.017 Ratings
YouTube00 Ratings8.01 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Reputation.com
-
Ratings
Sprout Social
8.8
68 Ratings
10% above category average
Campaign success analytics00 Ratings8.864 Ratings
Real-time tracking00 Ratings8.664 Ratings
Competitor analysis00 Ratings9.056 Ratings
Account management
Comparison of Account management features of Product A and Product B
Reputation.com
-
Ratings
Sprout Social
8.9
68 Ratings
9% above category average
Role-based user permissions & privileges00 Ratings9.565 Ratings
Mobile access00 Ratings8.360 Ratings
Best Alternatives
Reputation.comSprout Social
Small Businesses
Sprout Social
Sprout Social
Score 8.7 out of 10
Conte.ai
Conte.ai
Score 1.1 out of 10
Medium-sized Companies
Sprout Social
Sprout Social
Score 8.7 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
Enterprises
Sprout Social
Sprout Social
Score 8.7 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Reputation.comSprout Social
Likelihood to Recommend
8.9
(8 ratings)
9.1
(125 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(62 ratings)
Usability
-
(0 ratings)
9.1
(52 ratings)
Availability
-
(0 ratings)
7.7
(8 ratings)
Performance
-
(0 ratings)
8.0
(7 ratings)
Support Rating
-
(0 ratings)
5.7
(37 ratings)
Online Training
-
(0 ratings)
7.3
(3 ratings)
Implementation Rating
-
(0 ratings)
10.0
(11 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Reputation.comSprout Social
Likelihood to Recommend
Reputation.com, Inc
I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.
Read full review
Sprout Social
Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users
Read full review
Pros
Reputation.com, Inc
  • Streamlines reviews across multiple platforms
  • Makes answering reviews/surveys easy across multiple platforms
  • Assists with management of consistent information across online listings
Read full review
Sprout Social
  • The Landscape system that Sprout Social offers allows me to modify all the images that I want to publish on my social networks. This service allows me to modify the size of the image, add filters, modify the colors and much more, it is a very important tool to be able to have a better presentation of the images that we use in our publications on social networks.
  • It offers me a perfect statistical system where I can consult all kinds of movements that have occurred in all my social networks, I can see statistics individually or generally. The statistics allow me to see group reports, participation, information on audience movement on Twitter, Facebook or LinkedIn and also allow me to view the activity that has occurred in my account.
  • Sprout Social allows me to view a record in real time that shows me all the movements that my social networks are having by my employees. As Director of the Marketing Sector, this is a very important role, as I can know what actions my employees are taking to improve marketing with social networks.
Read full review
Cons
Reputation.com, Inc
  • better responses that are more unique
  • would love to be notified as soon as the review comes in also
  • publish our responses for us
Read full review
Sprout Social
  • I'd love to see more robust tag reporting capabilities, but they mentioned that this is something in the pipeline for improvement.
  • I wish it was easier to batch content and shift it to approval or draft mode. Sometimes clients can change their mind and moving through each post individually can be a bit time consuming. This is a very minor thing.
  • I'd love to see more customization options come to its reporting feature so we can insert graphics. Currently it supports the insertion of text only.
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Likelihood to Renew
Reputation.com, Inc
No answers on this topic
Sprout Social
While I am currently no longer working with the company in which I was employed and utilized Sprout Social, I do know that the company is still utilizing Sprout Social on a daily basis and I do not foresee a time when the subscription would be cancelled.
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Usability
Reputation.com, Inc
No answers on this topic
Sprout Social
Sprout Social is extremely user-friendly. The publishing feature is easy to use, and provides previews of what your content will look like once posted. I also love the calendar view where you can view all posts you have scheduled for the month. The collaborative nature of the platform makes working directly in Sprout Social with clients a breeze, and we are seeing our content get approved much faster.
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Reliability and Availability
Reputation.com, Inc
No answers on this topic
Sprout Social
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
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Performance
Reputation.com, Inc
No answers on this topic
Sprout Social
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
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Support Rating
Reputation.com, Inc
No answers on this topic
Sprout Social
Sprout Social's customer support is extremely prompt and always helpful. Not only do they provide quick and useful service, but the representatives follow up multiple times to ensure that the issue is fully address and/or completely resolved. The overall experience is exemplary; very few other companies provide comparable service.
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Online Training
Reputation.com, Inc
No answers on this topic
Sprout Social
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
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Implementation Rating
Reputation.com, Inc
No answers on this topic
Sprout Social
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
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Alternatives Considered
Reputation.com, Inc
Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.
Read full review
Sprout Social
I used Buffer previous to Sprout Social for two years. It was a good solution as we were getting a handle on scheduling content. It was the first real tool we had for this. But we outgrew it and they began removing features that were critical to our workflow, such as the RSS Feed. While their 50% off policy for non-profits was very helpful, once we started adding up the cost to use features like Replies and Analytics, we discovered that our needs were simply too robust for Buffer to handle. Sprout Social was the solution suggested by all our peers and we've been very happy with it ever since.
Read full review
Return on Investment
Reputation.com, Inc
  • Update clientele about important information
  • Available metrics to improve post qualities
  • Daily failures results in less usage due to trust issues
Read full review
Sprout Social
  • Sprout has given insights to lead our creative refreshes every quarter. As we have a healthy budget on paid social, it is crucial to understand the type of creative that works best.
  • Sprout has the ability to send notifications based on certain types of messages received. This is crucial for social media teams who don't have 24/7 coverage but need to be notified of urgent matters.
  • Sprout has saved me hours of time as I no longer pull analytics natively from each social platform. The generated reports give me a look at all of the platforms and can be customized.
Read full review
ScreenShots

Sprout Social Screenshots

Screenshot of Sprout’s social media publishing tools, used to schedule and post messages to Facebook, Twitter, Instagram, Pinterest and LinkedIn simultaneously from a single Compose window.