Likelihood to Recommend I would recommend
RingCentral Video if a user or company is currently using
RingCentral Meetings and is concerned with the security implications of using a Zoom-based platform. I would also recommend it if they are using O365 or G Suite presently. I would not recommend
RingCentral Video if they are using MS Exchange on-prem.
RingCentral Video is not as good as
RingCentral Meetings , at present. It's also not as good as other meeting software, such as Cisco Webex.
Read full review If you cannot use another more common solution on the market or are looking for an alternative to the known solutions, it is a great alternative. If you have other tools already, and just want to test [them], that's fine, but I think the better-known ones have a better chance of using, knowing, and the learning curve will be shorter.
Read full review Pros Audio quality is always good if we have good internet. Sharing the screen is easy and simple for every user. Reliability, as all the conference software we need to make sure it's there whenever we need it. Read full review Easy to use: The app is very, very easy to use. Literally just create a chat room (input a name) and access it to chat. Call/video quality: I've experienced better call quality on appear.in than in almost all other chat and video conferencing services out there. Read full review Cons Sometimes, RingCentral Video does not allow users to join a call without the desktop/mobile app. Call recording data is limited to past six months only. The new desktop has some glitches. Read full review The paid version may have dial-in. But I have always used the free version. Dial-in is typically required for an "official" multi-purpose teleconference platform. I did have some trouble with larger groups (5+) when it was Appear.in but almost always use it for small 1-on-1 or 3 person meetings. Read full review Likelihood to Renew We are using a larger tool suite that already includes video conferencing instead of our older approach of using different apps from different vendors. appear.in has a simple but great set of features but its pricing scheme is not as scalable as we really need in a 500+ employee company.
Read full review Usability Ring Central is very easy to navigate and schedule meetings with this. I have tried other video platforms for meetings but they aren't as easy to navigate.
Read full review Very easy to use, technical and non-technical colleagues have used it with no instructions needed. That says all about the app and services.
Read full review Support Rating Did not require support
Read full review Never had to contact support, so we cannot give a rating for their overall support. When we noticed the audio was not always great quality, we simply educated our users to mute the mic and use the in-room conference phone which is connected via a dedicated VOIP link and had much better voice quality. The video performance varied by locations network speed and found it got much worse when the room size increased to over 4 connections.
Read full review Implementation Rating After a recommendation from a partner, as the system is very easy to use, we simply start. Read full review Alternatives Considered RingCentral Video works basically as well as Google,
Skype , and Zoom, however, those apps are more well known and much more industry standards. That is why we prefer them however we do use RingCentral as the backup and for some clients who prefer it for one reason or another. It is firmly on the second tier of options, but it is solid nonetheless.
Read full review I find Zoom more complicated to use and harder to use because a lot of people do not like having to download things to their computers or devices and Whereby is so easy to get connected with . I like that Zoom offers larger rooms, but at this point the cost is not worth the extra expense.
Read full review Return on Investment It gets the job done and we have probably saved a nominal amount bc we use other features as well compared to competitors Read full review In general, any sort of online collaborations saves a lot on your budget. The meetings are rather more on time and can be efficient and short. Easy to drop-by and have a small talk with clients/teammates within COVID era. The URL makes you look fancy instead of a random hash. Read full review ScreenShots