Rithum vs. ShipStation

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rithum
Score 6.1 out of 10
N/A
Rithum is a commerce network that helps brands, suppliers, and retailers work together to deliver connected e-commerce experiences. The Rithum platform helps brands and retailers accelerate growth, optimize channel operations, and scale product offerings.N/A
ShipStation
Score 7.4 out of 10
N/A
ShipStation is an order fulfillment and inventory management web-based shipping software designed for eCommerce businesses. It allows users to import, manage, and ship orders from multiple online selling channels while providing discounted rates and integrations with carriers like USPS, UPS, DHL Express, Canada Post, FedEx, Royal Mail, AUSPost, and more. ShipStation also offers workflow automation to speed up fulfillment, and branded package tracking, vital for enterprise and small businesses…
$9.99
per month
Pricing
RithumShipStation
Editions & Modules
No answers on this topic
Starter
$9.99
per month
Bronze
$29.99
per month
Silver
$59.99
per month
Gold
$99.99
per month
Platinum
$149.99
per month
Enterprise
$229.99
per month
Offerings
Pricing Offerings
RithumShipStation
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
RithumShipStation
Considered Both Products
Rithum
Chose Rithum
Solid Commerce started out as a good company to start multi-channel selling, but its customer service and tool really fell apart over time. We became extremely disappointed with the lack of reliability, functionality and frustrating customer service. It is the tool we used …
ShipStation
Chose ShipStation
Before using ShipStation, we used Stamps.com. Stamps.com is still around and is actually the parent company of ShipStation. The only difference is they deal specifically with the Post Office I believe, while the ShipStation software can use almost any provider. Stamps.com …
Chose ShipStation
ShipWorks has many more limitations, including needing its own server per location.
Top Pros
Top Cons
Best Alternatives
RithumShipStation
Small Businesses

No answers on this topic

Webgility
Webgility
Score 10.0 out of 10
Medium-sized Companies
Folloze
Folloze
Score 7.7 out of 10

No answers on this topic

Enterprises
Folloze
Folloze
Score 7.7 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
RithumShipStation
Likelihood to Recommend
1.0
(11 ratings)
5.7
(23 ratings)
Likelihood to Renew
7.0
(3 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
8.0
(2 ratings)
Support Rating
-
(0 ratings)
8.7
(10 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
RithumShipStation
Likelihood to Recommend
ChannelAdvisor
Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Read full review
Auctane (Stamps.com, Inc)
I do - and have - recommended them to other businesses. If they had taken care of the USPS pickup option and started supporting Rollo printers again I would have given them a 10. But a year with no resolution is unacceptable. Everything else about them is excellent. When I do have issues I'm usually able to contact someone via live chat and get it resolved. They are glitchy on occasion, but what piece of modern technology isn't.
Read full review
Pros
ChannelAdvisor
  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Read full review
Auctane (Stamps.com, Inc)
  • Integration: It works so well I forget that it is a 3rd party solution sometimes.
  • Automation: You can set nested rules based on order details, really cutting down on the little things that slow down your fulfillment process.
  • Management: We almost never log into the admin side of BigCommerce thanks to ShipStation. ShipStation handles all of our day-to-day needs.
Read full review
Cons
ChannelAdvisor
  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Read full review
Auctane (Stamps.com, Inc)
  • For years users have requested UPS End of Day Report for Driver to Scan. Shipstation Refuses to offer this and it means that Claims with the carrier are next to impossible to process as there is no PROOF the carrier received your package.
  • Customer Service is Seriously Lacking within the last 6-12 months. Repeated outages, problems, and their front-tier support has no insight as to how long the system will be down. Poor Response times for even the most basic of issues such as error logs so our cart can troubleshoot from their end.
  • The Status Page is inaccurate. 5 of the last 6 times when we had major issues their status page shows as 100%. Not a reliable gauge of up-time.
Read full review
Likelihood to Renew
ChannelAdvisor
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
Read full review
Auctane (Stamps.com, Inc)
No answers on this topic
Usability
ChannelAdvisor
No answers on this topic
Auctane (Stamps.com, Inc)
Overall ShipStation is fairly easy to use and has a vast knowledge base. Their AI powered chat support directs me to the exact info I need when I'm troubleshooting a problem, and helps solve the problem 90% of the time. I would like more human support, and telephone support would be a major plus.
Read full review
Support Rating
ChannelAdvisor
No answers on this topic
Auctane (Stamps.com, Inc)
I have quarterly calls with my account rep to discuss metrics and performance to ensure we are remaining consistent without fulfillment and transit times. He is super friendly and knowledgable. Whenever I have questions, if he can't answer them himself, he gets me in contact with the appropriate person almost immediately.
Read full review
Implementation Rating
ChannelAdvisor
Better control of scope between the resources on both sides involved would allow for better change management.
Read full review
Auctane (Stamps.com, Inc)
No answers on this topic
Alternatives Considered
ChannelAdvisor
Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Read full review
Auctane (Stamps.com, Inc)
We select ShipStation for our store and for clients' stores as an easy way to get accurate shipping rates for national orders. ShipStation is easy to integrate
into the Shopify and Big Commerce store platforms, free app, 1 click install, easy set-up
and clients like the easy to use interface to do their shipping for accuracy.
Read full review
Return on Investment
ChannelAdvisor
  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Read full review
Auctane (Stamps.com, Inc)
  • It saves a lot of time being able to import the customer data.
  • It saves us money by finding us the best rate (e.g. when we offer free shipping on orders).
  • It can save data such as your most common box sizes.
Read full review
ScreenShots