TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesflare

    Score10 out of 10
    Small Businesses (1-50 employees)
    Salesflare headquartered in Antwerp offers their small business intelligent CRM, providing automated event tracking and related features designed to aid the operations of SMBs.

    $39

    per month per user

    VanillaSoft

    Score3.7 out of 10
    Small Businesses (1-50 employees)
    VanillaSoft is a lead optimization platform designed to assist fast-response sales teams in maximizing their conversion rates. By providing a structured and efficient approach to lead management, VanillaSoft aims to ensure that every potential customer receives the attention they deserve. This platform is beneficial for sales teams that operate in high-pressure environments where timely follow-ups can significantly impact sales outcomes. The primary audience for VanillaSoft…N/A
    Pricing
    SalesflareVanillaSoft
    Editions & Modules
    Growth
    $39
    per month per user
    Pro
    $64
    per month per user
    Enterprise
    $124
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    SalesflareVanillaSoft
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAnnual billing discounts are available.VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS
    More Pricing Information
    Community Pulse
    SalesflareVanillaSoft
    Considered Both Products
    Salesflare
    No answer on this topic
    VanillaSoft
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    15 Answers
    100%
    Would buy again
    82 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    15 Answers
    100%
    Delivers good value for the price
    65 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    15 Answers
    99%
    Happy with the feature set
    81 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    15 Answers
    100%
    Lived up to sales and marketing promises
    55 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    14 Answers
    96%
    Implementation went as expected
    55 Answers
    Features
    SalesflareVanillaSoft
    Sales Force Automation
    Comparison of Sales Force Automation features of Salesflare and VanillaSoft
    Feature
    Salesflare
    8.5
    17 Ratings
    8% above category average
    VanillaSoft
    -
    Ratings
    Customer data management / contact management9.616 Ratings00 Ratings
    Workflow management9.217 Ratings00 Ratings
    Territory management5.12 Ratings00 Ratings
    Opportunity management9.017 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.017 Ratings00 Ratings
    Contract management10.01 Ratings00 Ratings
    Quote & order management6.12 Ratings00 Ratings
    Interaction tracking8.515 Ratings00 Ratings
    Channel / partner relationship management9.210 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Salesflare and VanillaSoft
    Feature
    Salesflare
    8.3
    1 Ratings
    8% above category average
    VanillaSoft
    -
    Ratings
    Case management9.01 Ratings00 Ratings
    Call center management7.01 Ratings00 Ratings
    Help desk management9.01 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Salesflare and VanillaSoft
    Feature
    Salesflare
    9.7
    15 Ratings
    23% above category average
    VanillaSoft
    -
    Ratings
    Lead management9.415 Ratings00 Ratings
    Email marketing10.014 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Salesflare and VanillaSoft
    Feature
    Salesflare
    8.3
    15 Ratings
    8% above category average
    VanillaSoft
    -
    Ratings
    Task management8.615 Ratings00 Ratings
    Billing and invoicing management8.01 Ratings00 Ratings
    Reporting8.415 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Salesflare and VanillaSoft
    Feature
    Salesflare
    9.2
    16 Ratings
    18% above category average
    VanillaSoft
    -
    Ratings
    Forecasting8.813 Ratings00 Ratings
    Pipeline visualization10.016 Ratings00 Ratings
    Customizable reports8.814 Ratings00 Ratings
    Customization
    Comparison of Customization features of Salesflare and VanillaSoft
    Feature
    Salesflare
    8.9
    15 Ratings
    15% above category average
    VanillaSoft
    -
    Ratings
    Custom fields10.015 Ratings00 Ratings
    Custom objects10.02 Ratings00 Ratings
    API for custom integration6.812 Ratings00 Ratings
    Security
    Comparison of Security features of Salesflare and VanillaSoft
    Feature
    Salesflare
    8.3
    14 Ratings
    1% below category average
    VanillaSoft
    -
    Ratings
    Single sign-on capability8.210 Ratings00 Ratings
    Role-based user permissions8.413 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Salesflare and VanillaSoft
    Feature
    Salesflare
    6.9
    10 Ratings
    8% below category average
    VanillaSoft
    -
    Ratings
    Social data6.910 Ratings00 Ratings
    Social engagement6.910 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Salesflare and VanillaSoft
    Feature
    Salesflare
    8.7
    11 Ratings
    14% above category average
    VanillaSoft
    -
    Ratings
    Marketing automation8.411 Ratings00 Ratings
    Compensation management9.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Salesflare and VanillaSoft
    Feature
    Salesflare
    9.0
    15 Ratings
    17% above category average
    VanillaSoft
    -
    Ratings
    Mobile access9.015 Ratings00 Ratings
    Best Alternatives
    SalesflareVanillaSoft
    Small Businesses
    Salesmate
    Score10 out of 10
    HubSpot Sales Hub
    Score8.8 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Mixmax
    Score9.8 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Groove (legacy product)
    Score7.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SalesflareVanillaSoft
    Likelihood to Recommend
    10.0
    (17 ratings)
    8.3
    (88 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (3 ratings)
    Usability
    9.2
    (15 ratings)
    9.0
    (3 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    9.0
    (9 ratings)
    8.9
    (3 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (3 ratings)
    Configurability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    SalesflareVanillaSoft
    Likelihood to Recommend
    Salesflare
    If a client or friend of mine was in search of a quality tool that is a robust CRM and has a great team behind it, I would highly recommend SalesFlare. The team has consistently updated the application; it is a robust and useful tool, and most importantly, the team behind SalesFlare is easy to work with when needed.
    Incentivized
    Read full review
    VanillaSoft
    VanillaSoft is well suited for any marketing operations or sales operations team looking for a tool to help them efficiently reach prospects and engage with them through a streamlined method. This can be a great way to manage that engagement, measure it, and keep track of various aspects of prospects.
    Incentivized
    Read full review
    Pros
    Salesflare
    • Organization of our clients as well lead and opportunity tracking and management.
    • Pipeline management and a significant amount of depth when it comes to monitoring sales and other opportunities.
    • It provides an overview of the sales process and custom fields for individual accounts (such as branding).
    Read full review
    VanillaSoft
    • Our employees love it - very user friendly, easy to grasp, very little down time to learn it. They feel very confident immediately.
    • Great technical support - I can get solutions to customer problems that make our company look more responsive to our clients. Our clients appreciate our solving their problems immediately.
    • Because of the real time analytics - we can address immediate issues with marketing campaigns to make our client's personnel look great to their superiors.
    • Because of all the functionality - we can provide a turnkey approach from a small company with big company capabilities.
    Incentivized
    Read full review
    Cons
    Salesflare
    • Salesflare automatically captures and organises data about leads so it can effectively surface the ones that require your attention. It also provides you with the tools to do just that. What it doesn't cover as much right now is feeding top of the funnel: I would for example happily pay extra to have a website visitor identification functionality into the mix.
    Read full review
    VanillaSoft
    • It really needs an "undo" button. I can't tell you how many times I was typing notes etc and hit a wrong button and all was gone so I had to start over.
    • This may be the way we have it set up....we have term codes which are how the callers terminate a call they were on. They finish the call, then type notes in the notepad section of what happened, then they terminate the call. But there are times that I need to go onto a record and just leave a note but don't need to terminate it as anything. If there is a way to do that, it would make my life a lot easier.
    Incentivized
    Read full review
    Likelihood to Renew
    Salesflare
    No answers on this topic
    VanillaSoft
    We have no reason not to renew. VanillaSoft has been the best CRM (for us) that we have ever used. The value is great, we love the system, and it's easy to get assistance from VanillaSoft team when needed. Our team is so used to the calling and admin functions there is no desire to change.
    Incentivized
    Read full review
    Usability
    Salesflare
    The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
    Read full review
    VanillaSoft
    The entire system is set up so perfectly. It makes training callers much quicker, and admin tools are so easy to navigate when you get used to using it. Also, if there is ever something I cannot figure out, I can get support from VanillaSoft very quickly to resolve and get my task accomplished.
    Incentivized
    Read full review
    Reliability and Availability
    Salesflare
    No answers on this topic
    VanillaSoft
    It is very rare that we have system issues. Maybe a handful of times over the years, we had to contact support about being unable to access. It was always a quick response from the VanillaSoft team, and they would clearly explain the issue and usually give time frame on fixing, or have it fixed immediately.
    Incentivized
    Read full review
    Performance
    Salesflare
    No answers on this topic
    VanillaSoft
    I work on all aspects for VanillaSoft for our company. The pages overall do load very quickly. Reports are amazing, I can get quick report, customized reports, and anything I may need to present to client in very little time. It has made my job so much simpler. As far as I know, integration goes smoothly as well.
    Incentivized
    Read full review
    Support Rating
    Salesflare
    Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends) But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
    Read full review
    VanillaSoft
    Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
    Incentivized
    Read full review
    In-Person Training
    Salesflare
    No answers on this topic
    VanillaSoft
    It was very helpful and informative. The learning of the tool is something anyone can do, as the setup is so well thought out.
    Incentivized
    Read full review
    Online Training
    Salesflare
    No answers on this topic
    VanillaSoft
    It was very thorough. VanillaSoft team did not rush us. They explained the various functions clearly and were open to any and all questions we had as we began to learn the system. Also, once training completed, if we encountered anything we could not figure out, the support team was fantastic in helping us out.
    Incentivized
    Read full review
    Implementation Rating
    Salesflare
    No answers on this topic
    VanillaSoft
    Our implementation was very easy.
    Incentivized
    Read full review
    Alternatives Considered
    Salesflare
    Pipedrive was another option but I chose Salesflare for the seamless integration into my regular everyday workflow as well as its ability to integrate with just about any app you can think of. It plays nice with all of my other apps and makes using a CRM actually fun. I love the fact it works inside my Gsuite account and automatically pulls data from Gsuite into Salesflare.
    Incentivized
    Read full review
    VanillaSoft
    VanillaSoft stacks up against Microsoft Power BI very well by allowing the data visualization in a more effective way, Power BI has positioned itself as one of the more robust and intuitive tools for business intelligence and data presentation. VanillaSoft and Microsoft Power BI are a great bundle for the report and analytics team.
    Incentivized
    Read full review
    Scalability
    Salesflare
    No answers on this topic
    VanillaSoft
    VanillaSoft has been great. The flexibility of the system is wonderful. The scalable software options are impressive as well. I would strongly support VanillaSoft's capabilities in this area. You really can do just about anything to get the setup and or integrations you may desire for your company needs.
    Incentivized
    Read full review
    Return on Investment
    Salesflare
    • As a start up, Salesflare was perfect for me. It was easy to get up and running; easy for me to import my contacts, and easy to earn the features.
    • I like the price point - lots of features for a reasonable price.
    Read full review
    VanillaSoft
    • Ability to contact more clients each day.
    • The ability to save my correspondence and notes on each interaction allowing for the appearance to the customer that I am very engaged when we are speaking.
    • Increased sales from the calendar setting and saving my notes.
    Incentivized
    Read full review
    ScreenShots

    Salesflare Screenshots

    Screenshot of the visual, drag-and-drop sales pipeline used to track leads.Screenshot of the centralized dashboard to visualize conversations with leads.Screenshot of an example of the sales reporting.Screenshot of where to send email sequences or automated email campaigns from within a CRM.Screenshot of how a connected CRM can be used from within an email inbox, to stop switching tabs.Screenshot of where to add and track leads straight from LinkedIn, with a built-in email finder.

    VanillaSoft Screenshots

    Screenshot of the VanillaSoft Call Activity Dashboard, used to to monitor sales campaigns.Screenshot of where to build reports using the VanillaSoft Web Reports Wizard.Screenshot of where VanillaSoft offers the ability to arrange modules into four panels for access to almost everything in one screen.Screenshot of VanillaSoft's caller screens, which can be displayed in three panels.