Salesforce offers a retail execution technology solution via the Consumer Goods Cloud, supporting visit planning and audits, as well as strategic field sales and mobile orders. It is available in the Merchandiser, Field Sales, and Strategic Sales editions.
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SAP Sales Cloud
Score 8.6 out of 10
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SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.
It is well-suited for Commercial Promotion Management, Point-of-Sale Execution, Customer Service, and Inside Sales Support. It is less suitable for creating marketing campaigns, complex negotiations with major clients, situations involving incomplete or inconsistent data, highly regulated sectors, and small businesses, as the investment may not be justified if the volume of processes is low. Ele é adequado em Gestão de Promoções Comerciais, na Execução no Ponto de Venda, Atendimento ao Cliente, Suporte a Vendas Internas.Ele é menos adequado na Criação de campanhas de marketing, Negociações complexas com grandes clientes, Dados incompletos ou inconsistentes, Setores altamente regulados e Empresas de pequeno porte pois o investimento pode não se justificar se o volume de processos for baixo. This review was originally written in Portuguese and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.
Well, I've been using SAP Sales Cloud for 6 months now so my conclusions are that if your employees are techy friendly then I would recommend It, but if they are quite not used to advanced CRM tools could be a bit overwhelming at first. Pricing it's okay thought, compares to other tools I've used previously.
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
Familiar Interface: Built upon the Salesforce ecosystem, it facilitates adoption by teams already accustomed to the platform. Intuitive Automation: Agents can execute repetitive tasks (visit planning, service triage, product recommendations) without requiring complex configuration on the user's part. Integration with Existing Data: It leverages information already stored in the CRM, reducing duplicate work. Scalability: It performs effectively in large-scale operations where the volume of data and processes is high. Interface familiar ele é construído sobre o ecossistema Salesforce, o que facilita a adoção por equipes já acostumadas à plataforma. Automação intuitiva, os agentes conseguem executar tarefas repetitivas (planejamento de visitas, triagem de atendimento, recomendações de produtos) sem exigir configuração complexa por parte do usuário. Integração com dados existentes, Aproveita informações já armazenadas no CRM, reduzindo duplicidade de trabalho. Escalabilidade, funciona bem em operações de grande porte, onde o volume de dados e processos é alto.
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
Salesforce Customer 360 stacks up against the other CRM products as it drives stronger customer journey. Salesforce Consumer Goods Cloud has helped build stronger relationships with customers and the teams internally. Salesforce Consumer Goods Cloud lets you create a comprehensive and consistent consumer profile across all touchpoints with real-time insights that go beyond purchase history, including demographics, location, and more. You can also set up custom fields to track the data that's most relevant to your business.
Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
1. It much needed to the end-user like sales person and marketing team to read the real time analysis for better decision making and deal closing. 2. Cost calculation and tracking becomes easier on go. 3. HR department, sales and marketing teams are getting insights for further improvement of the process of sales and conversion rate. 4. Easier to know customer behavior and taste.
