What users are saying about
156 Ratings
269 Ratings
156 Ratings
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Score 8.3 out of 100
269 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    CPQ

    8.8

    Salesforce CPQ

    88%

    Zuora

    Feature Set Not Supported
    N/A
    Salesforce CPQ ranks higher in 11/11 features

    Quote sharing/sending

    9.1
    91%
    29 Ratings
    N/A
    0 Ratings

    Product configuration

    8.3
    83%
    30 Ratings
    N/A
    0 Ratings

    Configuration options

    8.7
    87%
    28 Ratings
    N/A
    0 Ratings

    Pricing rules

    9.1
    91%
    27 Ratings
    N/A
    0 Ratings

    Price adjustment

    9.3
    93%
    29 Ratings
    N/A
    0 Ratings

    Purchase history and open contracts

    8.4
    84%
    22 Ratings
    N/A
    0 Ratings

    Guided selling/Sales portal

    8.1
    81%
    18 Ratings
    N/A
    0 Ratings

    CPQ reporting & analytics

    8.8
    88%
    22 Ratings
    N/A
    0 Ratings

    CPQ-CRM integration

    9.3
    93%
    27 Ratings
    N/A
    0 Ratings

    Attachments to quotes

    8.6
    86%
    29 Ratings
    N/A
    0 Ratings

    Order capturing

    8.7
    87%
    12 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Salesforce CPQ is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
    • Zuora is rated higher in 3 areas: Availability, Performance, Product Scalability

    Likelihood to Recommend

    9.0

    Salesforce CPQ

    90%
    39 Ratings
    6.9

    Zuora

    69%
    135 Ratings

    Likelihood to Renew

    9.1

    Salesforce CPQ

    91%
    1 Rating
    8.6

    Zuora

    86%
    13 Ratings

    Usability

    8.6

    Salesforce CPQ

    86%
    3 Ratings
    7.6

    Zuora

    76%
    17 Ratings

    Availability

    9.1

    Salesforce CPQ

    91%
    2 Ratings
    9.3

    Zuora

    93%
    4 Ratings

    Performance

    8.2

    Salesforce CPQ

    82%
    2 Ratings
    9.7

    Zuora

    97%
    6 Ratings

    Support Rating

    7.9

    Salesforce CPQ

    79%
    24 Ratings
    7.2

    Zuora

    72%
    24 Ratings

    In-Person Training

    Salesforce CPQ

    N/A
    0 Ratings
    9.3

    Zuora

    93%
    2 Ratings

    Online Training

    Salesforce CPQ

    N/A
    0 Ratings
    7.0

    Zuora

    70%
    2 Ratings

    Implementation Rating

    Salesforce CPQ

    N/A
    0 Ratings
    7.4

    Zuora

    74%
    18 Ratings

    Configurability

    Salesforce CPQ

    N/A
    0 Ratings
    6.6

    Zuora

    66%
    3 Ratings

    Ease of integration

    Salesforce CPQ

    N/A
    0 Ratings
    6.0

    Zuora

    60%
    3 Ratings

    Product Scalability

    8.2

    Salesforce CPQ

    82%
    1 Rating
    10.0

    Zuora

    100%
    2 Ratings

    Vendor post-sale

    Salesforce CPQ

    N/A
    0 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Vendor pre-sale

    Salesforce CPQ

    N/A
    0 Ratings
    10.0

    Zuora

    100%
    2 Ratings

    Likelihood to Recommend

    Salesforce

    What I like best is the ease of use to be able to track all opportunities and quotes in my daily sales tracker I also like the fact that you can reorganize the view for your opportunities. For instance, it is very similar to a spreadsheet where you can filter them by date, dollar amount, name, and several other ways. I found this to be less appropriate when we have to do multiple roles while assigning one task to multiple users. Column resizing within the Quote Line Editor is not supported in the Salesforce mobile app.
    Read full review

    Zuora

    Zuroa is very well-suited for B2B businesses that primarily have a subscription stream of revenue. It is less appropriate for B2C and retail, if you are only selling one-time products or services, this tool would be overkill and confusing instead of helpful. However, if you need to recognize revenue from subscriptions over the service period, Zuora is a lifesaver.
    Read full review

    Pros

    Salesforce

    • Salesforce CPQ easily maps to standard and custom fields within the opportunity in SFDC, allowing you to avoid time spent duplicating effort or copying and pasting deal criteria.
    • Salesforce CPQ connects directly to pre-determined price book, making it very easy to provide a proposal based on standard cost and/or add discounts to standard cost and reflect those reductions on the order form as appropriate.
    • Salesforce CPQ provides the ability for administrators to configure workflows for approval based on certain discount %'s on the standard cost, offering a quick and easy way to route automatically through the organization for approval.
    Read full review

    Zuora

    • The implementation of Zuora is very helpful. Their interactive training guides are one of the best I've used. It is very thorough and any salesperson can learn how to use it very quickly.
    • Their subscription management offers many ways to sell a subscription. These subscriptions can be evergreen (renewing every month) or termed subscriptions. The subscriptions can be amended to add/remove products very easily.
    • The ability to quickly pass through large amounts of usage data for our clients is allowing us to perform billing in a time-effective manner. Once usage data is loaded, a few clicks and all of the invoices for our client base can be generated. Invoices are clean and detailed which help us maintain a good customer experience even with our somewhat complex billing model. The reporting is extremely helpful in calculating the end of month commissions, recognizing and deferring revenue, and overall bookkeeping.
    Read full review

    Cons

    Salesforce

    • More complex product and configuration rules seem overly complex. If any math is required in a rule, even simple quantity rules can very complicated.
    • Quote templates while easy to customize are very simple in their layout. We'd like to be able to have more dynamic and visually appealing quote templates.
    • Guided selling is lacking in very basic ways. You can't create questions with dependencies for "if this, then that" or an intuitive questionnaire or guided selling wizard.
    Read full review

    Zuora

    • User Interface - Zuora's UI is still a weak point, however, this is negated through the use of its API's. Zuora has done a lot of work in releasing new products to limit its UI experience and the addition of Orders allows for more functionality to reduce the UI issue.
    • Complex system - This is both a pro and a con, but in this instance, it is a con because we may not have taken the time to truly understand the implications of all the options that were available. the Flexibility is great however if you do not take the time to understand the product and what problem you are trying to solve, you can make life difficult for yourself later down the track. Take the time to map out your approach end to end and ensure your assumptions at the start are robust.
    • Reporting - reporting is weak as such we have moved away to our own reporting data warehouse.
    Read full review

    Pricing Details

    Salesforce CPQ

    Starting Price

    $30 Per User per Month

    Editions & Modules

    Salesforce CPQ editions and modules pricing
    EditionModules
    Basic$301
    Professional$502
    Enterprise$753

    Footnotes

    1. Per User per Month
    2. Per User per Month
    3. Per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Zuora

    Starting Price

    Editions & Modules

    Zuora editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Salesforce

      The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
      Read full review

      Zuora

      Our business is now, more than ever, focused on our core business rather than homegrown support tools for quoting, contracts, billing, invoicing, payments and the rest of the subscription economy. We evaluated other solutions and found this the best and most viable solution given the strong ties to Salesforce and it's integration. Zuora works, and it works well.
      Read full review

      Usability

      Salesforce

      After the initial set up, end users who are not the most tech savy are generally finding it easy to navigate
      Read full review

      Zuora

      I had 20+ years of accounting experience before taking on the revenue role. I had several things to [learn] but was able to easily master the software in a matter of weeks. Zuora is our preferred billing platform that we currently use - very efficient and much more automated than our other platform/process.
      Read full review

      Reliability and Availability

      Salesforce

      No answers on this topic

      Zuora

      There have only been a few days/instances in the past 2.5 years of using zuora that I, personally have had issues or been notified of issues relating to Zuora.
      Read full review

      Performance

      Salesforce

      No answers on this topic

      Zuora

      Zuora does a superb job for all the tasks I use it for. Billing - it is trustworthy and accurate. Customer data- it holds it and keeps past records for even cancelled accounts, and subscription builds - it has the ability to make very difficult subscriptions seem easy.
      Read full review

      Support Rating

      Salesforce

      There have been some issues with multi-year pricing of certain products and services which we have been assured will be resolved but I guess are still underway, the support team apart from this has not been needed much and in the rare scenarios, it has been needed the resolutions of conflicts has been prompt and quick, so the overall support would have my high regards for being so helpful and customer-oriented so as to assure good performance of their toolset and customer satisfaction.
      Read full review

      Zuora

      A support request is emailed to their support team, then an automated response is sent to you in a couple hours saying "Hey, someone will take a look at your support request soon". Then somewhere around 12-18 hours later, an actual support member responds with "Have you checked out our tutorials? Here's one that sounds like it might help you". I don't want a tutorial given to me that I've already read through that only exists because of the terrible user design of Zuora's user interface
      Read full review

      In-Person Training

      Salesforce

      No answers on this topic

      Zuora

      The onsite was so helpful and worth the hours spent. All three people that came to represent Zuora had a lot to offer.
      Read full review

      Online Training

      Salesforce

      No answers on this topic

      Zuora

      It was reliable.
      Read full review

      Implementation Rating

      Salesforce

      No answers on this topic

      Zuora

      I think Zuora did a great job. However, they could have provided more guidance on how to deal with out Payment Gateway and Processor provider, as well as guidance around providing a Mobile Responsive experience for sites using the Zuora HPM.
      Read full review

      Alternatives Considered

      Salesforce

      There is no comparison to a fully functional instance of CPQ. Nothing comes close due to the amount of customization and ease of use that CPQ offers once it's fully built out. Other solutions may be easier to build or administer, but for the users and business needs, CPQ is the best solution possible.
      Read full review

      Zuora

      In its focused area of subscription management, Zuora does well against competitors. There are some aspects of the tool that appear to attempt to be more "platform" oriented, but fall off quickly. NetSuite and SFDC are not reporting tools, but they look great when compared to Zuora in this regard. Zuora has scripting capabilities thru REST and SOAP (deprecated), but I have found it to be confusing and not particularly useful; much of the documentation and KB seems out-of-date or just plain wrong.
      Read full review

      Scalability

      Salesforce

      No answers on this topic

      Zuora

      The product is capable of a lot, small companies and large companies can utilize it with ease
      Read full review

      Return on Investment

      Salesforce

      • The use of Steelbrick has created significant positive productivity for Mitsubish Electric sales. An online price book and quote input function, along with the ability to clone a quote to efficiently start a new quote has improved sales process and inventory planning. This elevated our sales teams from monthly spreadsheet submissions to real time opportunity and inventory planning.
      • Use of SteelBrick also improved customer service. When a customer places an order today, the sales order processing team has ready access to approved proposals and pricing, instead of looking for the appropriate spreadsheet file containing a customer proposal.
      Read full review

      Zuora

      • It is automated to an extent that very less manual intervention is required. Which itself is an FTE saver. If on a traditional tool we were employing 5 members, now 1 for half a day for day to billing and subscriptions task suffices. This is just one team. Imagine what impact on the organization it would have brought.
      • If integrations are part of the project where Zuora is connecting the dots with other systems, I will recommend verifying the available tangibility with integrations. Batch runs could be effective in a slow-paced (<10-50 transactions per day) but in voluminous sides (>200-1000 transactions per day) I would encourage going for real-time solutions.
      • Billing's most integral part today is to be able to make swift updates, be it Contact updates, Date changes, Credit/Debit memo creation, and other accounting task. Zuora handles them very effectively and is really quick which is the edge in the fast-paced nature of business today where everything is required to be completed instantly.
      Read full review

      Screenshots

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